Sometimes the technician needs to remotely control the client's computer to help the client solve the problem. How to set up AnyViewer to connect to the client's computer in this case? Here are the detailed instructions.
Step 1: The technician needs to download and install AnyViewer on their own computer, and needs to contact the client to download and install AnyViewer on the client's computer.
Step 2: Let the client run AnyViewer and set the remote connection mode under Settings-->Recipient. It is recommended to use "Allow to accept remote control" (enabled by default) or "Allow temporary security code".

Recipient


Step 3: If the client use "Allow to accept remote control" mode, the technician only needs to know their client's AnyViewer ID, run AnyViewer on their own computer and input the AnyViewer ID of their client. After that, please click "Connect".

Connect


The client will see a pop-up message to Allow or Deny the connection. If the client allows the connection, then the remote control is successfully established. If the client denies the connection, the connection is rejected.
 

Control Request


Step 4: If the client use "Allow temporary security code" mode, the technician needs to know their client’s AnyViewer ID and password, run AnyViewer on their own computer and input the AnyViewer ID of their client. After that, please click "Connect" and input the security code.

Input Security Code


The temporary security code can be found at the client's main interface of AnyViewer.

Temporary Security Code


Step 5: When the technician connects to the client's computer successfully, they can control the client computer and do any operations.
For more settings about AnyViewer, please click here.
Notes:

  • AnyViewer needs to keep running on the technician and client's computers during remote.
  • If you enable "Allow temporary security code", you will need to obtain the password every time you restart AnyViewer.
  • When reboot or log off Windows, the remote connection will be disconnected.