Privacy Policy

Effective Time: October 25, 2022
AnyViewer is committed to protecting your privacy. We will only collect your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. We may share your information only with partners who adhere to AnyViewer’s commitment to protecting your privacy.AnyViewer will not sell your personal information in any manner whatsoever.

This policy will help you understand the following:

  • I. How we collect and use your personal information
  • II. How we store your personal information
  • III. How we share, transfer and publicly disclose your personal information
  • IV. How we protect your personal information
  • V. Changes and amendments to the Privacy Policy
  • VI. How to contact us
I. How we collect and use your personal information
We will collect and use your personal information only for the purposes described in this Privacy Policy below:
1. Realize the basic functions of products
Information collected by registering an AnyViewer account. When you register an AnyViewer account, AnyViewer will collect your nickname, email address, and password. The purpose of collecting this information is to help you complete the AnyViewer account registration. If you refuse to provide certain necessary information in the registration list, you may not be able to successfully register an AnyViewer account.
2. Improve our products and services
2.1 Improve user experience. We may collect some of your personal information through your interactions and our products so that AnyViewer can provide services normally, or to count the number of users of our products, analyze the usage of products, troubleshoot the crash causes, and reduce crashes, continuously improving our products.
We will apply for the following corresponding permissions when necessary to realize the collection and processing of information relevant to related functions:
Permission Function Purpose Can it Be Closed
Camera Feedback Users can upload screenshots when filling in feedback Yes. It only affects the corresponding function and does not affect other functions
Get Network Quality Remotely diagnose network quality Check network quality during remote access Yes. It only affects the corresponding function and does not affect other functions
Get WIFI Status Determine if the network status has changed Automatic reconnect after network disconnection Yes. It only affects the corresponding function and does not affect other functions
Device Information Permissions (including device mode, Android ID, device MAC address,) IMEI, IMSI, software list unique identifier, operating system type, system properties, installed applications, currently running application process) Data statistics, application status monitoring 1. Identify unique devices and obtain device information to provide users with convenient services.
2. Analyze the operation and crashes to better solve user problems.
The pop-up window can be closed after the first run to agree to the privacy policy. After closing, only the corresponding function will be affected and other functions won’t be affected.

2.2 Address your feedback. You can give us feedback on the problems you encounter when using this product through AnyViewer's customer service center. You may need to submit your email, screenshots of abnormal status, device logs, and crash records to us so that we can contact you and reply your feedback. We’ll find out the cause of the problem and try to fix it by analyze the information mentioned above. The contact information you provide in your feedback will only be used for our customer service to communicate to you. AnyViewer will not provide the above-mentioned information to any third party unless it has your express consent or is expressly provided by law.
3. How we use cookies and similar technologies
3.1 To better understand which services are valuable to our customers, we will use "Cookies". Cookies are small text files that websites write to your hard drive; it will record your passwords, preferences and purchases, which let the web server know that you have returned to the site, and it also determine other information, for example, daily visitors to our website and frequently visited website pages. Cookies are unique and can only be read by the server that assigned them. They cannot execute as code or spread viruses.
3.2 We will not use Cookies for any purpose other than those described in this Privacy Policy. You can manage or clear all cookies stored on this website according to your preferences. If you clear these cookies, the corresponding information you have previously recorded will be deleted, and each time you log in to the AnyViewer official website, you are required to log in again and manually change the relevant settings, which may affect the security of the service you use.
3.3 You can also manage Cookies through your browser settings. However, please note that if you disable Cookies, you may not enjoy the best service experience, and some services may not work properly.
3.4 We or our third-party partners may collect your information by placing secure Cookies and related technologies to provide you with more distinctive user experience and services. We will strictly require third-party partners to comply with the relevant provisions of this policy.
II. How we store your personal information
The collection of personal information will be carried out in accordance with laws, administrative regulations and regulations of relevant regulatory authorities. We will ensure that your personal information is adequately protected, such as: anonymization, encrypted storage, etc. We only store your personal information for the necessary period for the purpose of this policy and within the time limit required by laws and regulations.
If our products or services stop operating, we will promptly stop the collection of your personal information, notify you of the cessation of operation in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we store .
III. How we share, transfer and publicly disclose your personal information
1. Share
We will not share your personal information with any companies, organizations and individuals, except in the following cases:
1.1 With your explicit consent or authorization, we will share your personal information with other parties.
1.2 We may provide relevant personal information to external parties in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities in accordance with the law.
1.3 We’ll not share your personal information with third-party advertisers, application developers, open platforms or other partners unless we have your express consent or authorization. We may provide these partners with aggregated, anonymized or other information that does not personally identify you. For example, we might tell our partner how many people have installed our app.
1.4 In some specific business scenarios, for improving business processing capabilities, response speed or other considerations, we may use software tool development kits (SDKs) provided by capable third-party service providers to provide you with services. These SDKs may collect and use your personal information. The collection and processing of information by these SDK service providers abide by their own privacy terms and does not apply to this Privacy Policy. To maximize the security of your information, it’s recommended to review the privacy policy of any third-party SDK service before using it. To protect your legitimate rights and interests, if you find that these SDKs or other similar applications are at risk, it’s recommended to immediately terminate the relevant operations and contact us in time.
SDK Service Function Company Client Information Access Privacy Policy
Firebase Crashlytics Helps track, prioritize, and fix issues that impact the stability of app quality. Google Android client
iOS client
Crash tracking Device model Operating system Click to View the third-party Privacy Policy

1.5 Only for the purpose stated in this Privacy Policy, we may share your personal information with our suppliers, service providers, consultants or agents to provide better customer service and user experience. These vendors, service providers, consultants, agents may provide us with technical infrastructure services, analyze how our services are used, measure the effectiveness of advertising and services, provide customer service and payment services, conduct academic research and surveys, or provide legal, financial and technical advisory services. For companies, organizations and individuals with whom we share your personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
2. Transfer
We will not transfer your personal information to any companies, organizations and individuals, except in the following cases:
2.1 Obtain your express consent or authorization in advance.
2.2 Provided in accordance with applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements;
2.3 Comply with the relevant agreement signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents provided.
3. Publicly disclose
We will only publicly disclose your personal information under the following circumstances and on the premise of taking industry-standard security protection measures:
3.1 According to your needs, disclose the personal information you designate under the disclosure methods you expressly consent to.
3.2 When it is necessary to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information according to the required type and disclosure method of personal information. Under the premise of compliance with laws and regulations, when we receive the above-mentioned request for information disclosure, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We strongly believe in being as transparent as possible about the information we are asked to provide, to the extent permitted by law. All requests are carefully reviewed to ensure they have a legitimate basis and are limited to data law enforcement has a legitimate right to obtain for specific investigative purposes. Under the premise of laws and regulations, the files we disclose are under the protection of encryption keys.
IV. How we protect your personal information
1. Our technologies and measures to protect your personal information
1.1 We’ll take industry-standard security safeguards to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage, or loss.
1.2 We’ll encrypt the transmission and storage of user's personally identifiable information to ensure the confidentiality of the data. For your device identifier, International Mobile Equipment Identity (IMEI), network device address (MAC), we will use the MD5 algorithm to anonymize and encrypt your device, and only collect and upload the anonymized and encrypted identifier.
1.3 When we deploy an access control mechanism on the server side, the access permission of the staff, who may have access to your personal information, is controlled by the principle of most minor sufficient authorization. We check the list of access personnel and access records regularly.
1.4 To protect your personal information, we’ll regularly hold training courses on relevant laws and regulations on personal information protection to strengthen the staff's awareness of user privacy protection.
1.5 If a sudden accident causes our physical, technical or management protection measures to be damaged, we will launch an emergency plan in a timely manner to prevent the expansion of security incidents, report to the relevant national competent authorities in accordance with the requirements of laws and regulations, and take measures timely, like pushing and announcement to inform you of the basic situation of security incidents, possible impacts, measures that have been taken or measures to be taken, etc. in a reasonable and effective manner.
1.6 If you find that your personal information is leaked, you can immediately contact us through the contact information at the bottom of this "Privacy Policy" so that we can take corresponding measures.
2. Storage of personal information
We only retain your personal information during the period of providing products and services, and we will retain your relevant information when you do not delete your account.
You may request us to delete personal information in the following circumstances:
2.1 Our handling of personal information violates laws and regulations.
2.2 We collect and use your personal information without your consent.
2.3 Our handling of personal information violates our agreement with you;
2.4 You delete your AnyViewer account;
2.5 We terminate the service and operation.
Please note that after you successfully delete your AnyViewer account, we will delete or anonymize your personal information in accordance with national laws and regulations and the data preservation regulations of the Internet industry regulatory authorities.
V. Changes and amendments to the Privacy Policy
To provide you with better services, this Privacy Policy will also be changed accordingly. To this end, we invite you to regularly review the contents of the Privacy Policy. If any action is required from you (such as consent) as a result of the update, we will let you know in advance. Material changes referred to in this policy include, but are not limited to:
1. Our service mode has undergone major changes, such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.
2. Significant changes have taken place in our control, etc., such as changes in owners caused by mergers and acquisitions, reorganizations, etc.
3. The main objects of personal information sharing, transfer or public disclosure have changed.
4. Significant changes in your rights to participate in the processing of personal information and the manner in which it is exercised.
5. There are changes to the responsible department, contact information and complaint channels that we are responsible for handling personal information security.
6. The personal information security impact assessment report indicates that there is a high risk.
VI. How to contact us
If you have any questions, comments or suggestions about this Privacy Policy or related areas of your personal information, you can contact us by sending an email to [email protected].
Developer Name: AOMEI International Network Co., Ltd.