[Solved] Windows Remote Assistance Password Not Working

This post introduces how to fix Windows Remote Assistance password not working. If you are facing the same problem, you are going to the right place. Keep reading and get an reliable Remote Assistance alternative to do your job.


By Hester / Updated on April 18, 2023

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Scenario: Windows Remote Assistance password not working


My Windows Remote Assistance password not working! My friend is using Windows 10 and tried to send me a remote assistance request and I approved it. It always reads "wrong password" when I enter the given random password! We tried it around five times a day, but it was useless. Can I use Windows Remote Assistance without a password? Or can I reset it to its default settings? Let me know, please.”

- Question from Tech Forum

Remote Access Error

Many users reported that the Windows Remote Assistance password not working, they tried everything but the problem remains. However, we are sorry to tell you that as Remote Assistance is a Windows built-in feature, there is no official way to re-install it or initiate assistance without the password string. We also do not recommend that you use unofficial methods, as this may cause irreparable damage to your computer.

Solution: Switch to other reliable Remote Assistance alternatives [2 options]

If you are still encountering Windows Remote Assistance not working because of the random password, we recommend you use another reliable Remote Assistance alternative instead.

Option 1. Microsoft Remote Desktop [Windows built-in tool]

RDP is also a Windows built-in tool that allows users to remote into a computer without remote side authenticating the request. To help you better understand this program, here are the pros and cons of RDP:

✔ Pros:

  • Pre-installed on Windows computers.
  • File transfer, copy/paste supported.
  • The client is available on Windows, Mac, iOS and Android.

✖ Cons:

Here is how to establish a Remote Desktop connection.

Step 1. On the remote PC, navigate to Settings > System > Remote Desktop, turn On Remote Desktop, and click Confirm.

Enable Remote Desktop

Step 2. Launch Control Panel and follow: System and Security > Windows Defender Firewall > Allowed apps, then tick Remote Desktop.

Tick Remote Deskop

Step 3. Search Remote Desktop Connection in the start menu and click Open.


Step 4. Type in the IP address or username of the remote PC, then click Connect.

General Tab

Step 4. Enter the password and click OK if prompted.

Enter Your Credentials

Option 2. AnyViewer [professional remote desktop software]

What to do when Windows Remote Assistance does not connect but you need to frequently perform remote tasks between computers? We recommend you use this professional all-in-one remote desktop software AnyViewer for the following reasons:

Download AnyViewer on your devices and here is the step-by-step connection tutorial.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. On the host computer, click Sign up to register a new AnyViewer account. (You can directly login if you have already signed up.)

Log in AnyViewer

Step 2. Complete the information and click Sign up.

Sign Up for AnyViewer

Step 3. On the client computer, log in to the same account, and your device will be automatically assigned to the account.

Free Editions

Step 4. Go to Device, select the host computer, click One-click control to perform unattended remote access.

Tips: From here, you can also start other options with one click, for example, transferring files between computers.

Connect to My Devices

There are several built-in options in the remote control window, you can use them conveniently by clicking the toolbar.

Remote Access Operations

Notes:✎...You can also upgrade to a Professional or Enterprise plan then the following rights will thereafter be yours:
Assign more devices.
More concurrent connection channels for an Enterprise plan.
More simultaneous sessions.
Transfer unlimited files at once.



This post introduces what to do when Windows Remote Assistance password not working. Since there is no reliable way to change the random password or initiate the sessions without permission, we recommend you use other Remote Assistance alternatives instead. In this case, the professional remote desktop software AnyViewer could be your prior choice.