Remote Assistance: Your offer to help could not be completed
“I’m running Remote Assistance in Windows 10. I chose Help Someone who has invited you, Advanced connection option, entered the IP, selected the user, but only received an error message: Your offer to help could not be sent. Could someone tell me why and how can I solve this problem?”
As we can see from the notification, the problem may be caused by three reasons:
- You don’t have the correct permissions on the remote computer.
- The remote computer doesn’t turn on, or it isn’t connected to the network.
- There’s a network problem.
For the second and third causes, it is easy to rule out. Just check whether the computer is turned on and connected to the network properly and whether there’s something wrong with the network. If everything works fine, then the problem must lie in the remote connection permission.
Three tested solutions to troubleshoot the problem
Here in this post, we provide you with four solutions to enable Remote Assistance on Windows 10.
Solution 1. Enable Remote Assistance in System Properties
Step 1. Press Win + R to invoke the Run dialog box. Then type in “sysdm.cpl” and hit OK to open System Properties.
Step 2. Switch to Remote tab and then click Allow Remote Assistance connections to this computer.
Step 3. If you allow others to control your computer remotely, then click Advanced... and tick Allow this computer to be controlled remotely. But if you only want them to see your screen, then un-tick this option.
Solution 2. Enable Remote Assistance Using Registry Editor
Step 1. Press Win + R to invoke the Run dialog box. Then type in “regedit” and hit OK to open System Properties.
Step 2. Navigate here: Computer > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Remote Assistance. Find fAllowFullControl and fAllowToGetHelp on the right pane.
Step 3. Double-click fAllowFullControl first and set its value data to 1. Then do the same to fAllowToGetHelp.
Solution 3. Enable Remote Assistance in Group Policy Editor
Step 1. Press Win + R to invoke the Run dialog box. Type in “gpedit.msc” and hit OK to open Local Group Policy Editor.
Step 2. Navigate here: Computer Configuration > Administrative Templates > System > Remote Assistance. On the right pane, find Configure Solicited Remote Assistance and Configure Offer Remote Assistance, and then double-click it.
Step 3. Double-click Configure Solicited Remote Assistance first and set it to Enabled. Then do the same to Configure Offer Remote Assistance.
Solution 4. Allow Remote Assistance through the firewall
Step 1. Press Win + R to invoke the Run dialog box. Type in “control” and hit OK to open Control Panel, then navigate here: System and Security > Windows Defender Firewall. Find Allow an app or feature through Windows Defender Firewall and click it.
Step 2. Please make sure Remote Assistance is allowed to through Windows Defender Firewall on both Private and Public networks.
Free third-party remote assistance software: AnyViewer
Still, some users reflected that they still failed to use Remote Assistance even they’ve enabled Remote Assistance in GPO, and allowed Remote Assistance through the firewall on both Private and Public networks. In this case, we’d like to recommend the free third-party remote assistance software AnyViewer to you.
AnyViewer is the free yet professional third-party remote control software for multiple Windows versions, including Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. It is pretty easy to operate. You don’t need an IP address or user name to achieve remote control. All you need is few setup steps. With AnyViewer, you can provide remote assistance to others or receive remote assistance from others easily.
AnyViewer has two connection remote control methods: one is to send a control request, and the other is to connect input a security code. The following will introduce the operation steps of two methods respectively. You can choose according to your own situation.
Methods 1. Send a control request to realize remote assistance
Step 1. Download and install, run AnyViewer on both computers. On the client computer, input the device ID of the host computer in the Partner ID box, and then click Connect.
Step 2. Then there will be a pop-up window, choose Send a control request to your partner. And then click OK.
Step 3. The host computer will receive a pop-up request. People sitting in front of the host computer need to click the green button to make the connection successful.
Methods 2. Input security code to realize remote assistance
There are two types of security codes:
- A permanent security code is set by you in advance.
- A temporary security code is automatically generated and will change every time.
Step 1. First, you need to set up a permanent security code on the host computer. Click Settings and then Recipient. Tick the third option. Then set the security code you want in the box. Then click OK to finish the set-up process.
Step 2. Return to the main interface of AnyViewer on the host computer, you could see the Temporary Security Code.
Step 3. On the client computer, input the device ID of the host computer and click Connect. Choose Input security code, then enter either the permanent security code or the temporary security code of the host computer and click OK.