By Ellie / Last Updated April 8, 2022

Windows Remote Assistance

Differing from Remote Desktop that allows users to remotely access their files stored on another computer to increase efficiency, Windows Remote Assistance is intended to provide technical support from a distance. If you want assistance from others, you must first issue an invitation to someone you can trust. After that, he or she will be able to see your screen and operate your computer. If you want to offer someone technical help, then he or she needs to send an invitation to you asking for assistance.

How to create Windows Remote Assistance shortcut?

To help you use your Remote Assistance more efficiently, next we’ll show you how to quickly start your Remote Assistance.

Step 1. Right-click an empty area on the desktop, and select New first and Shortcut next from the context menu.

Create Shortcut

Step 2. Type “%windir%\system32\msra.exe” into the location box, and click Next.

Type the Location of the Item

Step 3. Type a name for the shortcut you create. To find it more easily, you’d better name it Remote Assistance. Then click Finish.

Remote Assistance

Step 4. Then you’ll see a new shortcut appears on your desktop. Double-click or tap it, and it will open the Windows Remote Assistance app immediately.

Remote Assistance Desktop

How to open Windows Remote Assistance?

Actually, it is not very complicated to open Windows Remote Assistance even without a shortcut. In this part, we’ll show you two methods to open your Remote Assistance easily and quickly. 

Method 1. Open Windows Remote Assistance via Search

Step 1. Search for Remote Assistance in the Search box and click it to open it. But if you want to create a shortcut on your screen as the previous solution did, then click Open file location.

Open File Location

Step 2. Then you’ll see where its file locates.

Remote Assistance File Location

Step 3. Right-click the icon, then click Send to > Desktop (create shortcut). Then you’ll see a new shortcut appears on your desktop just as the previous part did. Double-click or tap it, and it will open the Windows Remote Assistance app immediately.

Send to Desktop

Method 2. Open Windows Remote Assistance via command

Step 1. Press Windows Key + R to open the Run dialog box. Type in “msra” and press OK.


Step 2. This will help you open the Remote Assistance.

Windows Remote Assistance

Another easy remote assistance software: AnyViewer

Here we want to recommend to you an easy remote assistance software, AnyViewer. It is free and simple software that allows you to control a computer no matter where it locates. It provides users with unattended remote access. Users could provide others with remote assistance or receive remote assistance from others at any time. Just download it on your desktop, then you can start remote assistance immediately.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Download, install, launch AnyViewer on both your home and office computers.


Step 2. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 3. Fill in the signup information.

Sign Up for AnyViewer

Step 4. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Free Editions

Step 5. Log in to the same AnyViewer account on the two devices, then click Remote control to achieve unattended remote access.

Connect to My Devices

Note: If you upgrade your account to Professional or Enterprise edition, then you’ll have more rights. You can assign more devices. Also, you can connect to another computer in privacy mode, which means you can black the screen and block the mouse and keyboard of the remote computer.