By Ellie / Last Updated September 7, 2021

Windows Remote Assistance

Differing from Remote Desktop that allows users to remotely access their files stored on another computer to increase efficiency, Windows Remote Assistance is intended to provide technical support from a distance. If you want assistance from others, you must first issue an invitation to someone you can trust. After that, he or she will be able to see your screen and operate your computer. If you want to offer someone technical help, then he or she needs to send an invitation to you asking for assistance.

How to create Windows Remote Assistance shortcut?

To help you use your Remote Assistance more efficiently, next we’ll show you how to quickly start your Remote Assistance.

Step 1. Right-click an empty area on the desktop, and select New first and Shortcut next from the context menu.

Create Shortcut

Step 2. Type “%windir%\system32\msra.exe” into the location box, and click Next.

Type the Location of the Item

Step 3. Type a name for the shortcut you create. To find it more easily, you’d better name it Remote Assistance. Then click Finish.

Remote Assistance

Step 4. Then you’ll see a new shortcut appears on your desktop. Double-click or tap it, and it will open the Windows Remote Assistance app immediately.

Remote Assistance Desktop

How to open Windows Remote Assistance?

Actually, it is not very complicated to open Windows Remote Assistance even without a shortcut. In this part, we’ll show you two methods to open your Remote Assistance easily and quickly. 

Method 1. Open Windows Remote Assistance via Search

Step 1. Search for Remote Assistance in the Search box and click it to open it. But if you want to create a shortcut on your screen as the previous solution did, then click Open file location.

Open File Location

Step 2. Then you’ll see where its file locates.

Remote Assistance File Location

Step 3. Right-click the icon, then click Send to > Desktop (create shortcut). Then you’ll see a new shortcut appears on your desktop just as the previous part did. Double-click or tap it, and it will open the Windows Remote Assistance app immediately.

Send to Desktop

Method 2. Open Windows Remote Assistance via command

Step 1. Press Windows Key + R to open the Run dialog box. Type in “msra” and press OK.


Step 2. This will help you open the Remote Assistance.

Windows Remote Assistance

Another easy remote assistance software: AnyViewer

Here we want to recommend to you an easy remote assistance software, AnyViewer. It is free and simple software that allows you to control a computer no matter where it locates. It provides users with attended and unattended remote access. Users could provide others with remote assistance or receive remote assistance from others at any time. Just download it on your desktop, then you can start remote assistance immediately.

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Set up AnyViewer

Step 1. Install and run AnyViewer on both computers.

Temporary Code

Step 2. On the host computer, click on Setting and then Recipient. Tick the third option. Then set the security code you want in the box. Then click OK to finish the set-up process.

Accept Remote Control

Remote control over AnyViewer

You’ve already configured it for remote assistance. On the client computer, enter the device ID of the host computer. After entering the device ID, you’ll be given two options:

Option 1: You can send a control request; then the host computer will receive a pop-up request. People sitting in front of the host computer could either allow it or deny it.

Send a Control Request to Your Partner

Request to Control Your Device

Option 2: You could also input a security code of your home PC to achieve remote assistance directly. You can either input a permanent security code or a temporary security code.

A permanent security code is set by you in advance. A temporary security code is automatically generated and will change every time. Both security codes allow you to establish a connection directly.

Security Code