Remote Assistance from Windows 10 to Windows 7
“My computer is Windows 10, and my mother’s Windows 7. I just tried to remotely assist her via Remote Assistance, but I don’t know how to do it. I don’t even know how to open up RA. So can anyone help me out?”
How to offer Remote Assistance from Windows 10 to Windows 7
The steps to offer Remote Assistance from Windows 10 to Windows 7 can be divided into the following three parts:
- Enable Remote Assistance on Windows 7
- Invite helper on Windows 7
- Accept invitation on Windows 10
Part 1. Enable Remote Assistance on Windows 7
Enabling Remote Assistance on Windows 7 has been the very first step to offer Remote Assistance from Windows 10 to Windows 7. Remote Assistance connection isn’t allowed is the main cause of Windows 10 can’t be used for Remote Assistance to Windows 7.
Step 1. Click Start and then find Computer. Right-click Computer, then click Properties.
Step 2. Locate and then click Remote settings.
Step 3. On the Remote tab, tick Allow Remote Assistance connections to this computer. Then click Apply and OK.
Part 2. Invite helper on Windows 7
Step 1. On Windows 7, search for “Remote Assistance” in the search box, and then open it.
Step 2. Click Invite someone you trust to help you.
Step 3. Click Save this invitation as a file. You can save the invitation on your desktop.
Step 4. Sent the invitation on your desktop and the password on the window to Windows 10.
Part 3. Accept invitation on Windows 10
Step 1. On Windows 10, double-click the Remote Assistance invitation and then you’ll be asked to enter the password. Click OK after inputting the password.
Step 2. On Windows 7, there will be a pop-up window asking whether to allow Windows 10 to connect to this computer, click Yes.
Step 3. Then you can offer remote assistance from Windows 10 to Windows 7.
Note: The way to offer Remote Assistance from Windows 7 to Windows 10 is pretty much the same as offering Remote Assistance from Windows 10 to Windows 7. Also, if you want to start Remote Assistance more easily and quickly, you can create an RA shortcut on your desktop.
AnyViewer: offer remote assistance without permission
Remote Assistance allows you to assist others or receive assistance from others from a distance place. However, obtaining remote assistance via RA will necessitate the approval of others. This can sometimes be inconvenient when there’s no one sitting in front of the other side people from the other side don’t how to do this all. At this time, you need a tool that allows you to offer remote assistance without permission.
AnyViewer is free remote assistance software which can meet all your demands. With the security code set previously, users can remotely access another computer and offer remote assistance without anyone’s permission.
Step 1. Install and run AnyViewer on Windows 10 and Windows 7.
Step 2. On Windows 7, go to Settings > Recipient. Tick Set my security code and then set the permanent security code.
Step 3. On Windows 10, input the device ID of Windows 7 and then click Connect. Choose Input security code, then enter the security code and click OK.
Note: You can also choose Send a control request to your partner if the other side needs you to ask for his/her approval.
Step 4. Next, you can offer remote assistance to Windows 7.
It’s not very difficult to offer Remote Assistance from Windows 10 to Windows 7. But Remote Assistance won’t allow you to achieve remote assistance without permission. Therefore, we recommend a third-party remote assistance tool, AnyViewer, to you. With a simpler setup process, you can quickly get started.