My Remote Assistance Easy Connect Greyed out
I use two computers, Windows 7 and Windows 11, to connect to Remote Assistance. When using the invitation file, Remote Assistance works fine. However, I prefer to use the "Easy Connect" which seems to be more convenient. On Windows 7, I can start Remote Assistance with Easy Connect and I receive the password. However, on Windows 11, when running msra.exe, the 'Easy Connect' option is greyed out, and it cannot be selected. Is there something wrong with this?
Why can’t I use Easy Connect in Remote Assistance？
Reason 1. Access to the Internet is limited. It is said that Internet access may be restricted if you are on a corporate network.
Reason 2. Two different versions of computers connected to Remote Assistance. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7 or Windows 10 (according to the above case).
Reason 3. The default system needed by Easy Connect is by default disabled. You'll need to change the server used by Easy Connect for IPv6 address translation.
How to fix Remote Assistance Easy Connect greyed out?
Here we introduce 3 useful methods for you to fix Remote Assistance Easy Connect not available, covering enabling Peer Name Resolution Protocol to allow Internet hosts to publish "peer names" and corresponding IPv6 addresses, running CMD to change the server and checking for update on the PC with lower Windows version
Method 1. Enable Peer Name Resolution Protocol
Step 1. Press Win + R and then enter “services.msc” in the box, hit OK.
Step 2. Scroll down and locate “ Peer Name Resolution Protocol”.
Step 3. Double-click on “Peer Name Resolution Protocol”, and then select “Start” under the service status.
Step 4. Click on OK and reboot the PC.
Method 2. Run CMD to enable Easy Connect
Step 1. Search CMD in the search box, right click “Command Prompt “and then choose “Run as administrator” to open it.
Step 2. Enter the following command line and then press Enter.
netsh interface ipv6 set teredo client test.ipv6.microsoft.com
Step 3. If the results show “OK”, then Easy Connect is available.
Method 3. Check the update
Step 1. Press Win + I to open Setting, and then locate Update & Security.
Step 2. Check for the update, and then click on “Download and install”.
Step 3. Reboot the PC and then check whether your issue has been fixed.
AnyViewer: a free and strong alternative to Remote Assistance
Remote Assistance allows you to offer help or get assistance from others, providing an easy way for those who need it. And Easy Connect in it makes it more convenient to remotely assist. However, it’s frustrating enough when it isn’t available, and taking time and energy into consideration, it seems a smarter choice for choosing a free and strong alternative to Remote Assistance, like AnyViewer.
AnyViewer can not only satisfy both needs for helping others and getting help but also possess easy operation, flexible connecting methods, which can give you totally different feelings. It is completely compatible with all kinds of Windows versions from Windows 7 to the latest Windows 11. Follow me to know more about AnyViewer.
Step 1. Download and install AnyViewer, run it and you can see the device ID from the main interface of the AnyViewer.
Step 2. On the client PC, input the device ID of the host PC in the partner ID box, and then click on "Connect".
Step 3. Choose “Send a control request to your partner” on the client PC, and then click on “OK”.
Step 4. On the host PC, there will be a pop-up request on the window, click on the green with hook icon, and then getting help is available.
Note: Wanna give assistance to unattended computer? How to Offer Remote Assistance Without Permission can give you a detailed guide.
After trying those 3 solutions in turn, “Remote Assistance Easy Connect greyed out” must have been fixed. Of course, if they are invalid, AnyViewer prepares for serving you anytime and anywhere.