Remote Assistance Easy Connect Greyed Out [Fixed]

Have no idea for “Remote Assistance easy connect greyed out”? This tutorial can help you figure out the reasons and offers methods to fix it.


By Ellie / Updated on July 5, 2023

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My Remote Assistance Easy Connect Greyed out

"I use two computers, Windows 7 and Windows 11, to connect to Remote Assistance. When using the invitation file, Remote Assistance works fine. However, I prefer to use the "Easy Connect" which seems to be more convenient. On Windows 7, I can start Remote Assistance with Easy Connect, and I receive the password. However, on Windows 11, when running msra.exe, the 'Easy Connect' option is greyed out, and it cannot be selected. Is there something wrong with this?"

Easy Connect Greyed Out

Why can’t I use Easy Connect in Remote Assistance?

Remote Assistance Easy Connect enables remote connection between the computers over a password. Three common reasons of Remote Assitance Easy Connect not working in Windows 11/10/8/7 are listed below:

✎Reason 1. Access to the Internet is limited. It is said that Internet access may be restricted if you are on a corporate network. Therefore Remote Assistance Easy Connect greyed out.
✎Reason 2. Two different versions of computers are connected to Remote Assistance. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7 or Windows 10 (according to the above case). 
✎Reason 3. The default system needed by Easy Connect is by default disabled. You'll need to change the server used by Easy Connect for IPv6 address translation.

How to fix Remote Assistance Easy Connect greyed out?

Here we introduce 3 useful methods for you to fix Remote Assistance Easy Connect isn't available, covering enabling Peer Name Resolution Protocol to allow Internet hosts to publish "peer names" and corresponding IPv6 addresses, running CMD to change the server, and checking for update on the PC with lower Windows version

Method 1. Enable Peer Name Resolution Protocol

Step 1. Press Win + R and then enter “services.msc” in the box, hit OK.


Step 2. Scroll down and locate “ Peer Name Resolution Protocol”.

Peer Name Resolution Protocol

Step 3. Double-click on “Peer Name Resolution Protocol”, and then select “Start” under the service status.

Service Status

Step 4. Click on "OK" and reboot the PC. After that, the issue "Easy Connect not available on Windows 10" can be easily removed.

Method 2. Run CMD to enable Easy Connect

Step 1. Search cmd in the search box, right-click “Command Prompt “and then choose “Run as administrator” to open it.

Run As Administrator

Step 2. Enter the following command line and then press "Enter".

            netsh interface ipv6 set teredo client

Run Command

Step 3. If the results show “OK”, then Easy Connect is available.

Method 3. Check the update

Step 1. Press Win + I to open Settings, and then locate "Update & Security".

Find Update and Security

Step 2. Check for the update, and then click on “Download and install”.

Update Windows Version

Step 3. Reboot the PC and then check whether your issue has been fixed.

AnyViewer: a free and strong alternative to Remote Assistance

Remote Assistance allows you to offer help or get assistance from others, providing an easy way for those who need it. And Easy Connect in it makes it more convenient to assist remotely. However, it’s frustrating enough when Remote Assistance Easy Connect greyed out, and taking time and energy into consideration, it seems a smarter choice for choosing a free & powerful remote support software, AnyViewer, to replace Remote Assistance.

AnyViewer supports you to set up remote connections between different Windows versions over security code or one click or remote control request.  You can choose the connection way based on your need. During the remote session, you can change resolution, hide wallpaper, transfer files, chat with the one on the other end, and so on.  What's more, AnyViewer supports you to offer remote assistance from mobile devices, including iPhone, iPad, and Android. 

Now, see how to use AnyViewer to connect to a remote computer for remote support. 

First of all, download and install AnyViewer on all devices involved in the remtoe connection. 

▶ Free download AnyViewer for Windows on the to-be-assisted computer.  The computer can run Windows 11/10/8.1/8/7 or Windows Server 2022/2019/2016/2012 R2.

Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

Free download AnyViwer for Windows, Android, or iOS on the device that offers assistance. The device can run  Windows 11/10/8.1/8/7 or Windows Server 2022/2019/2016/2012 R2, Android 6.0 / later version, or iOS 10.0 / later version.

Method 1. Send a remote control request 

This method requreis device ID and remtoe control request approval. 

Step 1. Install and run AnyViewer on both devices. On the Connect interface, the device ID and the temporary security code of the computer will be listed. 

Log in Device ID

Step 2. On your local device, create an AnyViewer account and go to "Connect". Inpu the device ID of the to-be-assisted PC, choose "Remote control", and click "Connect".

Log in Connect

Step 3. For the 2 options, choose the first one “Send a control request to your partner”, and then click on “OK”.

Send a Control Request

Step 4. There will be a pop-up window on the other PC. Click on “Allow” to receive remote support. 

Request to Control Your Device

Method 2. Unattended remote access via one click

If you need to offer Remote Assistance without permission, refer to this method.

Step 1. Fire up AnyViewer on both devices and log into the same account.  Once a device logged into an AnyViewer account, it will be automatically assigned to the account and listed on My devices list.

Log in to AnyViewer



Step 2. On your local device, go to "Device", clcik the remote computer, and click "One-clcik  control". As soon as possible, you can view and control the remote computer. 

Connect to My Devices

✍ Importance:  To connect in privacy mode, you can upgrade to  AnyViewer Professional and Enterprise. After that, you can also enjoy other rights, including assigning more devices for secure one-click unattended remote access, controlling more computers from one computer at the same time, high-quality image, etc.


After trying those 3 solutions in turn, “Remote Assistance Easy Connect greyed out” must have been fixed. Of course, if they are invalid, AnyViewer prepares for serving you anytime and anywhere.