By Ellie / Last Updated November 4, 2021

Why need Windows Remote Assistance alternative?

“I’ve used Windows Remote Assistance on Windows 10 to get me and my clients into a support session and remotely control the desktop. But recently, I’ve encountered Remote Assistance not working problem very often. I’ve tried to find the solutions but failed. This really annoys me. So can anyone recommend a Windows Remote Assistance alternative to me?”

According to feedback from some users, Remote Assistance not working problem is not uncommon. They always encounter all kinds of Remote Assistance problems which makes them eager to find a Windows Remote Assistance alternative. Fox examples:

Best Windows Remote Assistance Alternative: AnyViewer

Now, we’ll recommend the best Windows 10 Remote Assistance alternative, AnyViewer, to you. AnyViewer is a free third-party remote control software for Windows. It is a perfect alternative to Remote Assistance for the following reasons:

  • Compatibility. It’s compatible with kinds of Windows systems from Windows 7 to the latest Windows 11.
  • Flexible connection methods. You can offer remote assistance by sending a control request or achieve an unattended remote connection by inputting a security code, which is impossible in Windows Remote Assistance.
  • Security. It is secured by Elliptic Curve Cryptography (ECC) encryption, protecting your data from leakage.
  • Fast connection. It is developed by a strong technical team, providing you fast remote connection with high image quality.
Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

3 Steps to use AnyViewer to provide remote help

Now, follow the simple steps to use AnyViewer to control the remote computer, and then you can offer technical help.  As mentioned before, AnyViewer provides you with two connection methods and you can choose one based on the specific situation.

Methods 1. Send a control request to achieve remote assistance

Step 1. Open AnyViewer on both computers. Input the device ID of the one receiving remote assistance, then click Connect.

Temporary Code

Step 2. There will be a pop-up window, choose Send a control request to your partner and click OK.

Send a Control Request to Your Partner

Step 3. Then the computer receiving remote assistance will receive a pop-up request. Click the green button to make the connection successful.

Request to Control Your Device

Methods 2. Input security code to achieve unattended remote assistance

There are two types of security codes:

  • A permanent security code is set by you in advance.
  • A temporary security code is automatically generated and will change every time.

Step 1. On the computer receiving remote assistance, go to Settings > Recipient. Tick the third option and then set the security code.  

Accept Remote Control

Step 2. Return to the main interface, you could see your device ID and temporary security code.

Copy the Temporary Security Code

Step 3. On the computer providing remote assistance, input the device ID of the other computer, and then click Connect. Choose Input a security code, input either the permanent or the temporary security code of the other computer, and click OK.

Security Code

Now, you can provide remote assistance to the other computer. It is worth mentioning that AnyViewer also has some practical functions. You can troubleshoot problems by quickly opening Task Manager to see what is occupying CPU storage, running CMD to fix corrupted file systems, and so on.