By Canace / Last Updated October 13, 2021

Both Remote Assistance and Remote Desktop are useful tools in Windows 11, 10, 8 or 7 comptuer and many users don't know what's the difference between them and how to use them. Thus, the post is aimed at demonstrating where Remote Assistance differs from Remote Desktop and detailed steps on how to use Remote Assistance and Remote Desktop. 

[Part 1] Remote Assistance VS Remote Desktop

 The differences between Windows Remote Assistance and Remote Desktop are mainly presenting in the following aspects:

  • Control authority level for the host computer (the PC that will be controlled): Windows Remote Assistance gives partial control of the host computer for instant technical support. Remote Desktop enables you to take full control of the host computer. 
  • Connection mode: Remote Assistance connect to a remote computer via an Invitation file and password, which requires that a person create an invitation file and send it to you. Remote Desktop remotes into the computer via IP and password, which enables you to access an unattended computer. 
  • Visibility of the host computer screen:  When the host computer is controlled using Remote Desktop, there is nothing displayed on its screen and you can see the windows of the host computer on the client computer. And if the remote connection is established via Remote Assistance, both the host computer and the client computer can share the same screen. 
  • Network environment: To use Remote Desktop, both computers should be in the same network (LAN); if not, you need to use a VPN or forward ports on your router. And Remote Assistance can establish a remote connection between two computers under different networks without doing extra operations.  
  • Supported operating system: To connect to a computer via Remote Desktop, the computer that will be controlled should be running Windows Professional Edition or higher edition; otherwise, you'll unable to connect to the remote host computer. While Remote Assistance is still available even the host computer is running Home Edition. 

[Part 2] How to use Remote Assistance and RDP?

After reading the content about Remote Assistance VS Remote Desktop, you should realize which one to choose under different situations. In the next text, you can see the detailed guides on how to use Remote Assistance to offer technical assistance and use RDP to control another computer. 

Tutorial: How to use Remote Assistance in Windows computer 

Here take using Remote Assistance in Windows 10 computer as an example. 

Step 1. On the host comptuer,  hold "Windows" and"R" simutaneously to open Run box,  type” sysdm.cpl” and click "OK" to access System Properties. 

Step 2. Go to "Remote" tab, and check“ Allow Remote Assistance connections to this computer”  under "Remote Assistance". 

Remote tab

Step 3. After that, you can open Run box, type” msra” and press Enter to open Windows Remote Assistance. 

Step 4. Choose“ Invite someone you trust to help you” and click” Save this invitation as a file”. Save this file on the desktop and a pop-up window that contains a password will appear.

Remote Assistance


Attention: Please do not close this pop-up window. Once you close this pop-up window, the connection will be canceled and you need to do those operations again.

Step 5. Send this invitation file and the password to the client computer (the comptuer that used to offer technical help).

Step 6. On the client computer, double-click the invitation file and type the password in the entry bar.

Step 7. After click OK, a pop-up window will appear on the host computer.   "Yes" should be chosen and the host comptuer can share its screen with the client computer.

Allow see screem

Step 8. On the client computer, on the top of the window, click Request control to send a request to the host computer, and then another pop-up window will appear on the host computer. After your friend click Yes, you can control his computer.

Request control

Allow share screem

If you can't use Windows Remote Assitance, you can refer to: How to Fix Remote Assistance Not Working in Windows 10

Tutorial: How to use Remote Desktop in Windows 

Here takes using Remote Desktop in Windows 10 to connect a Windows 10 Professioal computer in the same network as an example. 

Step 1. On the host comptuer, press Windows key and R to open Run box, and type” sysdm.cpl” in entry bar.

Step 2. Go to Remote tab first and then make sure” Allow remote connections to this computer” is checked.

Remote Desktop tab

Step 3. On the client computer, to open Remote Desktop Connection, press Windows key and R, type“ mstsc” in the Run box and press ENTER.

Step 4. Type the IP address of host computer and click Connect. 

IP address

Step 5. Enter the user name and password of account that you want to log in to and click OK to remot into the host comptuer. 

Supposed that your two comptuers are under different comptuers and you want to take full control one comptuer from another comptuer without VPN or forwarding ports, it's recommended to employ an easy-to-use remote control software, AnyViewer. Click the following button to download the freeware. 

Download Freeware Win 11/10/8.1/8/7
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