How to: Use Quick Assist in Windows 10 to Offer Help

Need remote support with Quick Assist

“My PC runs into some problem and I want to get the support from my friend in distance. I know I can share my device with my friend using Quick Assist on Windows 10. But I have no idea about how to set up Quick Assist to make my PC be remotely controlled by my friend.”

What is Quick Assist?

Quick Assist, a remote support program in Windows, can be used to view or take control of remote Windows computers over the internet for seeking remote assistance from friends or assisting your friends to solve technical issues.

How to use Quick Assist?

When your need helps or when you need to offer assistance, you can turn to Quick Assist in Windows 10.

Step 1. In the PC that is used to offer support, type “Quick Assist” in the Search box and run it.

Step 2. Click “Assist another person” under “Give Assistance”.

Step 3. Now, you need to sign in to your Microsoft account.

Step 4. After successful login, you can see your security code.

Step 5. In the computer that needs to be assisted, run Quick Assist, input the security code under “Code from assistance” and click “Share screen”. 

Step 6. Then, in the PC for offering support, choose “Take full control” or “View screen” based on the specific situation. Finally, click “Continue”.

Quick Assist helps you to connect to another remote desktop to view or control computers.

What you need to pay attention to is that Quick Assist isn’t for unattended remote access as it requires the end users to be in front of the computer and Quick Assist is unavailable in Windows 7.  

Note: If your Quick Assist is stuck on loading, refer to the post: Four Methods to Fix Quick Assist Not Working

Quick Assist free alternative [support unattended access]

If your computer has no Quick Assist feature or you need to offer unattended support sometimes, have a look at the safe, free and effective Quick Assist alternative, AnyViewer. It is compatible with Windows 10, 8, 7 (64Bit and 32Bit) and Windows Server 2019/2016/2012 R2 (64Bit and 32Bit). It enables users to achieve unattended access via security code. Now, make sure that AnyViewer has been installed and launched on the two computers. And then walk through how it works:

Step 1. On the host computer, click “Settings” and enable "Set my security code". Then, input your security code on the box and click "OK". 

Step 2. On the client computer, input the ID of the host computer and click "Connect". 

Step 3. Choose “Input security code” and type the security code of the host computer that you have set. Then, click "OK". 

After a while,  the host computer will be controlled from the client computer. And you can solve PC issues by restarting the remote computer, openning Task Manager, and so on.