Microsoft Quick Assist: How to Offer Remote PC Support

What is Quick Assist used for?

Quick Assist, as an alternative to Remote Assistance, developed by Microsoft, is a built-in app in Windows. It can be used to view the screen or take full control of a  remote computer for assisting friends or colleagues to solve technical issues. 

Step-by-step: offer remote support with Quick Assist in Windows 11/10

Before having a look at how to use Microsoft Quick Assist, make sure both computers are running Windows 10 1607 or later. [To check out the edition of the running OS of computer, press "Windows" + "R", input "winver" and click "OK".  ]

Part 1: The assistant: Generate security code 

Step 1. In the PC that is used to offer support, type “Quick Assist” in the Search box and run it.

Step 2. Click “Assist another person” under “Give Assistance”.

Step 3. Now, you need to sign in to your Microsoft account.

Step 4. After successful login, you can see your security code. Please send it to the PC that needs help. 

Part 2: The receiver: Enter the security code from the assistant and share screen

 In the computer that needs to be assisted, run Quick Assist, input the security code from the assistant under “Code from assistance” and click “Share screen”. 

Part 3: The assistant: Take full control of only view screen

In the computer that offers remote support, two options: "Take full control" and "View screen" pop up. Choose "Take full control" to offer remote assistance.  Then, click "Continue". 

Part 4: The receiver: Allow the computer to be controlled

Then, the receiver will get a message saying that someone will be able to see the files and control the computer. Make sure that the one is trusted and click "Allow". 

Part 5: The assistant: Trouble the remote PC issues

Then, the assistant can connect to the receiver's computer successfully.  And the assistant can settle out the remote PC's issues like sitting in front of the remote computer. 

What if Quick Assist not working?

Now, surely you have realized how to use Microsoft Quick Assist to solve PC issues remotely. However, some users report that they encounter issues like Quick Assist stuck on loading  or Quick Assist missing. You can figure out the reasons and solve the problem or you can choose a third-party remote access software, AnyViewer to offer instant remote support.

• This tool offer both attended access and unattended access.
• It adopts Elliptic Curve Cryptography encryption to protect the remote session and keep the data safe.
• It can work with  Windows 11, 10, 8, 7 (all editions) & Windows Server 2022/2019/2016/2012 R2 (all editions). 

After downloading and install AnyViewer on both PC, you can check the following steps on how to use it. 

Step 1. If you are the one who needs help, fire up AnyViewer,  go to "Connect" and locate the device ID of your computer and send it to your assistant. 

 

Step 2. If you are the assistant, go to "Connect", input the device ID from the one who needs help and click "Connect". 

Step 3. Then, click "Send a control request to your partner" and click "OK". 

Step 4. The one who needs to be assisted will receive a message, "Request to control your device". If "Allow" is selected, the computer will be controlled by another computer. And the helper can take operations, like restarting the remote computer on it from a far place. 

✍ Note: To control your own unattended PC regularly, you can create an AnyViewer, sign in to the same account on both computers, and assign the computers to the account.

Q & A: More details about Quick Assist

▶ 1. Is Quick Assist free?

Quick Assist is a free tool, offered in Windows 10 1607 and its later version. 

▶ 2. Is Quick Assist the same as Remote Assistance?

Quick Assist is different from Remote Assistance. It is a cloud-based tool and RA is based on RDP. 

▶ 3. Does Quick Assist support unattended access?

Quick Assist doesn't offer an option to complete unattended access. 

▶ 4. Does Quick Assist work over the Internet?

Microsoft Quick Assist supports connecting two computers over the internet. 

▶ 5. Can you use Quick Assist without a Microsoft account?

The assistant must have a Microsoft account and log in to it while the user who needs help doesn't need it. 

▶ 6. Can I use Quick Assist in Windows 7?

Sorry, Quick Assist is unavailable in Windows 7.