By Annie / Last Updated March 10, 2022

Quick Assist stuck on loading or connecting

Quick Assist, only available in Windows 10 1607 or later, helps you control another computer to solve some computer problems in Windows 11 or Windows 10. But have gone through this situation? When you want to use Quick Assist, it is just stuck on loading or connection.

Stuck on loading

Why is Quick Assist not working and how to fix it?

Usually, Quick Assist not working is due to a little glitch in it or is blocked by some third-party programs. Whether Quick Assist is stuck on loading or connecting, you can try one or more of the following valid methods. 

Method 1. Uninstall and Reinstall the Quick Assist

When Quick Assist not working is caused by its own glitch, uninstalling and reinstalling it can be the most effective way. Follow these steps:

Step 1. In Windows 10/11, press "Start" menu and click "Settings".

Step 2. Click "Apps", and click “Manage optional features” in the "Apps & features" window.

Manage optional features

Step 3.Click "Microsoft Quick Assist" and click "Uninstall". After uninstalling, click "Add a feature"; search for "Microsoft Quick Assist" and install it.

Uninstall Quick Assist

Step 4.Then you can open Quick Assist again to see whether you can use it normally.

Method 2. Start a clean Boot and launch Quick Assist

To exclude the possibility of third-party programs blocking Quick Assist, try to start a clean boot and fire up Quick Assist. 

Step 1. Press "Windows" + "R" to open the "Run" dialogue. 

Step 2. Type “msconfig” and click "OK" to open "System Configuration" window. 

Step 3. Go to "General" tab, select “Selective startup” and check “Load system services”.  

General tab

Step 4. Click "Services", check "Hide all Microsoft services" and then you can see non-Microsoft services, click "Disable all" to diable them. Then, click "OK". 

Disable service

Step 5. Boot your computer and run Quick Assist. 

Method 3. Create a new User Account

Based on many users' feedback, it's very effective to create a new account and use Quick Assist. 

Step 1. Press "Windows" and "R" to open "Run" box. Type “control panel” and press Enter.

Step 2. In the control panel window, find "User Account" and click it.

User account

Step 3. On the "Manage Accounts" window, click "Add a new user in PC settings". 

Add new account

Step 4. Fill up all necessary information and click "Nex" to create a new user account. 

Create new account

Step 5. Press "Ctrl" + "Alt" +"Del" and choose "Switch User"; then switch to the newly created user account. 

Change account

Method 4. System restore

If you can’t use Quick Assist after Windows update, you can retrieve your system to a former state.

Step 1. Press "Windows" key and "R", type” sysdm.cpl” in the entry bar, and press Enter.

Step 2. Go to "System Protection" tab, and click "System Restore." In the "System Restore" window, click "Next". Then follow the prompts to complete the whole process.

System Restore

An overall alternative to Quick Assist [Free Download]

Tired of saving Quick Assist in Windows 10 or 11 when it is stuck on loading or connecting? Want to offer Windows 7 or 8 computers remote support? Why not try the stable & safe Quick Assist alternative, AnyViewer. For compatibility, it works all editions of Windows 11/10/8.1/8/7 & Windows Server 2022/2019/2016/2012 R2.  For flexibility, it supports not only attended access for remote support but also unattended access for remote work.   Just download it right and enjoy it!

Download Freeware Windows PCs & Servers
Secure Download

1.  AnyViewr attended access for remote support

To connect another computer to assist in resolving PC problems just for once and there is someone on the other end to accept your request, you can choose attended access. 

Step 1. Install and run AnyViewr on two both computers. The one on the other end needs to send the device ID of the remote computer to you.

Temporary Code

Step 2. On your computer, type in the ID of the remote computer and click "Connect".


Step 3. Choose "Send a control request to your partner" and click "OK". 

Send Request Control

Step 4.  The one on the other end will receive a request. If "Allow" is chosen, you will get remote into that computer. Otherwise, the connection will fail. 


After that, you can take control as if you were sitting in front of it. 


2. AnyViewr unattended access for remote work

To regularly access your own computer for remote work, you can choose unattened access. 

Step 1. Install and run AnyViewer on both the source comptuer and the destination computer. Sign up for an AnyViewer account and log into this account on two PCS.

Log in

☞ Note: Once logged in, the computer will be assigned to the account automatically. Operations like one-click remote control, screen view, comptuer lock are available between assigned comptuers. 

Step 2.  Click "Device" and choose the destination comptuer. Then, click "Remote control" and you can connect to it immediately. 

Connect to My Device

☞ Note: To keep the physical screen of the remote computer black and disable the keyboard & mouse, you can upgrade to an advanced plan and check "Connect in privacy mode". 


What to do when Quick Assist isn't working? Uninstall and reinstll it? Restore operating system to a previous status? Or just switch to another remote desktop utility, which offers more choices and ultra simple to use? Surely you have your own answer.