By Vivian / Last Updated November 2, 2021

Can Quick Assist transfer files?

I am running Quick Assist to help a colleague with computer problems (in the same LAN). The tool running fine except for one important thing that copy and paste don't work. I clear my clipboard, etc. But there’s no effect.. Can Quick Assist transfer files? If it can, may I use the copy-paste function through the Quick Assist program?

Sorry, the answer is negative

I’m sorry to say that the answer is negative. As a Windows built-in feature that can give assistance or get assistance remotely, Quick Assist attracted many users. However, it lacks some important functions like file transfer. If you need to transfer files, we can resort to RDP.

How can you transfer files by Quick Assist if the content is text?

Although it’s unavailable to transfer files directly through Quick Assist, the content of a document can be displayed by sharing messages in Quick Assist. There’s a chat window between two computers, we can share messages or file links to know the content. The prerequisite is that the content of your file must be text in word or something else. Next, I will explain the concrete operation to share messages or file links with Quick Assist.

Step 1. On your computer, search “Quick Assist” in the search box and open it. If you are the one who gives assistance, choose “Assist another person” under the “Give assistance”.

Assist Another Person

Step 2. Enter the email or phone number, click on “Next”, input the password and click "Sign in". Then you will get a security code valid for 10 minutes.

Share Security Code

Step 3. For the one who gets assistance, enter the security code in the main interface of the Quick Assist, and click "Share Screen".

Code From Assistant

Step 4. Choose "Full Control" or "View Screen", and then click "Continue". On the remote PC, click on "Allow". 

Shre Your Screen

Step 5. Now, the computer interface of the person providing help is like the picture below

The Screen

Step 6. At the top of the interface, the one who offers help can see a row of options. Choose the fourth one “Toggle Instruction Channel”.

Options

Step 7. Now,  you can send and receive messages or file links.

Share Messages

Note: Quick Assist is devoid of the function to transfer files, and the chat window also gets cleared with every message that is sent, which is extremely troublesome.

Transfer files over Remote Desktop between two PCs

According to the feedback of many users, the connection of Quick Assist is too slow, causing them to waste a large amount of time to run it and connect to it. More importantly, it’s unavailable to transfer files using Quick Assist. If you have got to realize the file transfer, it is recommended to use Windows as another built-in feature, Remote Desktop.

Step 1. Open Start menu, choose Settings and then locate on System, finally select Remote Desktop Turn on the “Enable Remote Desktop” option.

Enable

Step 2. On the local PC, search “Remote Desktop Connection” in the search box. And then open it.

Remote Desktop Connection

Step 4. Enter the IP address and the user name of the remote PC, and then connect.

General Tab

Step 5. After connecting successfully, copy the files and paste them on your own computer. And then you can transfer files successfully.

Note: If the two computers are under different networks you need to use VPN or set port-forward.  

Conclusion

Can Quick Assist transfer files? The answer is No. With Quick Assist, we just can share some messages and links, which is kindly troublesome.And the messages will be cleared with every message that is sent. What’s more, the speed of Quick Assist urgently needs to be improved. When we need to transfer files remotely, it’s better to resort to other useful features like Remote Desktop Connection to realize the file transfer. Of course, you can resort to third-party remote access software to access files and send messages during remote sessions, such as AnyViewer, which can eliminate many troubles for you.

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