By Ellie / Last Updated June 17, 2022

Can Quick Assist transfer files?

"I am running Quick Assist to help a colleague with computer problems (in the same LAN). The tool running fine except for one important thing that copy and paste don't work. I clear my clipboard, etc. But there’s no effect. Can Quick Assist transfer files? If it can, may I use the copy-paste function through the Quick Assist program?"

Quick Assist

Sorry, the answer is negative

I’m sorry to say that the answer is negative and using Quick Assist on Windows 10, 11for file transfer is not possible. As a Windows built-in feature that can give assistance or get assistance remotely, Quick Assist attracted many users. However, it lacks some important functions like file transfer. If you need to transfer files, you can resort to RDP.

How can you transfer files by Quick Assist if the content is text?

Although it’s unavailable to directly use Microsoft Quick Assist for file transfer,  the content of a document can be displayed by sharing messages in Quick Assist. There’s a chat window between two computers, we can share messages or file links to know the content. The prerequisite is that the content of your file must be text in word or something else. Next, I will explain the concrete operation to share messages or file links with Quick Assist.

Step 1. On your computer, search “Quick Assist” in the search box and open it. If you are the one who gives assistance, choose “Assist another person” under the “Give assistance”.

Assist Another Person

Step 2. Enter the email or phone number, click on “Next”, input the password and click "Sign in". Then you will get a security code valid for 10 minutes.

Share Security Code

Step 3. For the one who gets assistance, enter the security code in the main interface of the Quick Assist, and click "Share Screen".

Code From Assistant

Step 4. Choose "Full Control" or "View Screen", and then click "Continue". On the remote PC, click on "Allow". 

Shre Your Screen

Step 5. Now, the computer interface of the person providing help is like the picture below.

The Screen

Step 6. At the top of the interface, the one who offers help can see a row of options. Choose the fourth one “Toggle Instruction Channel”.

Options

Step 7. Now,  you can send and receive messages or file links.

Share Messages

Note: Quick Assist is devoid of the function to transfer files, and the chat window also gets cleared with every message that is sent, which is extremely troublesome.

Transfer files over Remote Desktop between two PCs

According to the feedback of many users, the connection of Quick Assist is too slow, causing them to waste a large amount of time running it and connecting to it. More importantly, it’s unavailable to transfer files using Quick Assist. If you have got to realize the file transfer, it is recommended to use another Windows built-in feature, Remote Desktop.

Step 1. Open the Start menu, choose Settings and then locate on System, finally select Remote Desktop Turn on the “Enable Remote Desktop” option.

Enable

Step 2. On the local PC, search “Remote Desktop Connection” in the search box. And then open it.

Remote Desktop Connection

Step 4. Enter the IP address and the user name of the remote PC, and then connect.

General Tab

Step 5. After connecting successfully, copy the files and paste them onto your own computer. And then you can transfer files successfully.

Note: If the two computers are under different networks you need to use VPN or set port-forward.  

AnyViewer: Transfer files without any limitations

Can Quick Assist transfer files? The answer is No. With Quick Assist, we just can share some messages and links, which is kindly troublesome. And the messages will be cleared with every message that is sent. What’s more, the speed of Quick Assist urgently needs to be improved.

When we need to transfer files remotely, it’s better to resort to other useful features like Remote Desktop Connection to realize the file transfer. However, if 2 PCs are not on the same LAN or you get into some RDP errors, you can resort to third-party remote access software to transfer files and send messages during remote sessions, such as AnyViewer, which can eliminate many troubles for you.

Note: It's worth having a try. The transfer speed and easy operation would give you a big surprise. Get one and follow me to enjoy it.

Step 1. On your computer Windows 11, 10, download and install AnyViewer on 2 PCs. There will be 2 ways illustrated to you to transfer files remotely when you provide or get remote help. By choosing the first option, you can get file transfer without the need to remotely access a PC. With option 2, you could transfer files in the course of remote access.  

Download Freeware Win 11/10/8.1/8/7
Secure Download

Option 1. Select the "File transfer" option after entering the Recipient ID and then click on "Connect".

File Transfer

Option 2. Select the "Remote control" option. After the connection is successful, click the "Files" button in the menu bar.

Remote Control

Files

Step 2. In the "File Transfer" dialog box, the path of the client computer is displayed on the left, and the path of the host computer is displayed on the right.

If you want to transfer a file from the Controller to the Recipient, please select the file to send on the left by clicking the blue triangle button, and specify the location to save the file on the right. If transferring from Recipient to Controller, please click the left triangle button.

Choose Files

Step 3. You can see the transfer status at the bottom of the "File Transfer" dialog box. Right-click to pause or remove the transfer task. The dialog can be closed when the transfer is completed.

Transfer Status

Note: If you want to transfer files larger than 300 MB, we highly recommend you upgrade to a higher version so that you could enjoy a unique experience like:

  • Faster transmission speed. Transfer speed for a free account is 500 KB/s, and for a paid account is up to10 MB/s.
  • The larger size of a single file, such as 1 TB can be transferred.
  • Enjoyment of Privacy Mode. With Privacy Mode, the screen of the remote PC would be blackened to safeguard your privacy.
  • Much more devices would be assigned to the same account, making the remote connection more convenient.
  • ...