By Vivian / Last Updated November 8, 2021

Quick Assist vs Remote Desktop: What’s the difference?

“What’s the difference between Quick Assist and Remote Desktop? Microsoft provides two different ways for the user to receive technical support from someone. For what? “

                                                                                                                                                                    -----From Jane

Like the user above, many people will wonder why there are two features when they serve the same function. How to choose between them? Follow me and know more about them.

How do Quick Assist and Remote Desktop work respectively?

Before the comparison, let’s know how they work respectively.  

How to use Quick Assist?

Quick Assist is a Windows built-in feature that enables a person to share their device with another person over a remote connection. It allows someone to remotely connect to a user’s device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.

Step 1. On your computer, search “Quick Assist” in the search box and open it. If you are the one who gives assistance, choose “Assist another person” under the “Give assistance”.

Quick Assist

Step 2. Enter your Microsoft count (create one if you don’t have one), click on “Next”. And then input the password and click on "Sign in". Then you will get a security code valid for 10 minutes.

Share Security Code

Step 3. For the one who gets assistance, enters the security code in the main interface of the Quick Assist, and click "Share Screen".

Code From Assistant

Step 4. Choose "Full Control" or "View Screen", and then click "Continue". On the remote PC, click on "Allow". Now you can offer technician help or get assistance from others.

Share Your Screen

How to use Remote Desktop?

Remote Desktop is a Windows built-in feature that allows you to remotely control your own PC or other PC on which you can access your apps, files, etc.

Step 1. Navigation to: Start > Settings > System > Remote Desktop  and turn on “Enable Remote Desktop”

Enable Remot Desktop

Step 2. Search “Remote Desktop Connection” in the search bar, and then open it.

Remote Desktop Connection

Step 3. Type the name and the IP address and the user name of the Remote PC, finally, you can control it successfully.

General Tab

Note: Make sure both of the computers are on the same LAN, otherwise you need to forward a port.

A detailed comparison between Quick Assist and Remote Desktop

After understanding how to use Quick Assistant and Remote Desktop respectively, let's look at their specific differences

Software/Feature

RDP

Quick Assist

Applied situation

get assistance and give assistance

to remotely control the computer

Need someone to accept the control

No

Yes

The remote host PC will be Locked

 Yes

No

Need VPN/ Port forwarding under different networks

Yes

No

Task Manager shortcut

No

Yes

Chat during session

Yes

No

Response speed

Fast

Slow

       Network requirement

LAN

Over Internet

The way to connect

security code

IP address and name

Windows Edition

 Support higher versions

Support win10

 

Best choice: Free and convenient remote access software: AnyViewer

After comparing the two features on Windows, I guess you have fully understood the differences between them. Driven by different usage requirements, we can choose Quick Assist and Remote Desktop according to the different usage requirements. So is there software that can satisfy both needs at the same time? Yes, there is. AnyViewer, a remote access software, can meet both needs at the same time.

AnyViewer can either connect remotely by setting a security code for unattended access or by accepting requests if there’s someone sitting in front of the desk. Apart from that, it responds rapidly and connects to another computer quickly. And It supports multiple Windows versions, such as Windows 11/10/8.1/8/7 and Windows Server 2019/2016/2012 R2. Follow me and know the two methods of AnyViewer.

Download Freeware Win PCs & Servers
Secure Download

Method 1. Attended Access

To emit the possibility of remote access via security code,  you'd better disable the option "Allow temporary security code" and "Set my security code".

Step 1. Download and install AnyViewer, run it and you can see the device ID, temporary code, and Settings from the main interface of the AnyViewer. 

Temporary Code

Step 2. Click on “Settings” “Recipient”, turn off the option “Allow to accept remote control” and “Set my security code”, and then click on OK.

Disable the Option

Step 3. Return to the main interface, input the device ID of the remote PC in the partner ID box, and then click on "Connect".

Conenct

Step 4. On the remote PC, there will be a pop-up request, click on the icon hook and then you can control the remote PC successfully.

Control Your Device

Method 2. Unattended Access

If someone is away from the desk, it’s advisable to choose “Set security code” to complete remote control or get assistance. When the connection is finished, you can turn off the “Allow to accept remote control” if you are worried about security.

Step 1. On the host computer, run AnyViewer and click on “Settings” “Recipient”, and then choose the third option “Set my security”, type in the security code you want. Click on OK.

Accept Remote Control

Step 2. On the local PC, input the device ID of the host PC and connect, then choose the second option “Input security code”, type in the security code, click on “OK”. Finally, you can control the remote PC or offer technical help.

Security Code

Note:  You can also use the temporary code set automatically by the AnyViewer

  • temporary code:  Automatically generated and will change every time.
  • security code: A permanent security code is set by you in advance.

Copy the Temporary Security Code

Conclusion

Quick Assist vs Remote Desktop, which one is better? From the detailed comparison, we found that both of them have advantages and disadvantages. If you take care of providing help, get assistance you can choose Quick Assist. If you just pay attention to remote control, Remote Desktop is better. Of course, the best choice is AnyViewer, which makes up the shortcoming of both features and supports technical help and remote control at the same time.