By Vivian / Last Updated November 26, 2021

Don’t know how to use Remote Assistance on Windows 10

Hello everyone, please excuse my somewhat dumb question. I'm a new user of Remote Desktop. I had some problems with my computer(Win10)and had to ask a professional to help me, but he told me I need to use Remote Assistance. But I don't know how to use it, is there anyone to help me?

How to use Remote Assistance on Windows 10

We know that it’s unavailable to use Remote Desktop without locking the host computer. Thus, if you want to view what the helper does to your computer on the other end, you need to choose remote access solutions, like Remote Assistance or Quick Assist.

Firstly, have a brief outstanding of Windows Remote Assistance. Remote Assistance means that the remote user receives an invitation file from the host computer and later gives assistance remotely. Before remotely assisting on Win 10, we need to enable Remote Assistance and then follow the steps to connect.  

Before the connection: Enable the Remote Assistance

Method 1. Enable Remote Assistance in System Properties

Step 1. Right-click on This PC and then select Properties.


Step 2. Locate Remote settings on the left pane.

Remote Settings

Step 3. Switch to the Remote tab, and then tick the option “Allow Remote Assistance to this computer”

Remote Tab

Method 2. Enable Remote Assistance by using Registry Editor

Step 1. Press Win +R and then input “regedit”, and then hit OK to open Registry Editor.

Run Box Regedit

Step 2. Navigation:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Remote Assistance

Step 3. Locate fAllowFullControl and fAllowToGetHelp.

Remote Assistance

Step 4. Double click on fAllowFullControl and change the value data to 1 and click on OK.

Allow Full Control

Step 5. Double click on fAllowToGetHelp and change the value data to 1, then click on OK.

Allow to Get Help

Concrete Steps for Remote Assistance

Step 1. Press Win + R and then type in “msra” in the box, hit OK to open Remote Assistance.


Step 2. Choose “Invite someone you trust to help you” on the host PC and click “Save this invitation as a file”.

Windows Remmote Assistance

Step 3. Save this file on the desktop and a pop-up window that contains a password will appear. Send the file and password to the client PC.


Step 4. On the client PC, choose “help someone who has invited you”, and then double click on the file, enter the password and click OK.

Step 5. Then a pop-up request will display on the host computer, click on “Yes”. Then the screens on both sides are the same.

Allow See Screen

Step 6. On the client PC, click on “Request control” and then a window will be popped up on the host computer.

Request Control

Step 7. Click on OK on the host PC, and then you can give assistance.

Allow Share Screen

AnyViewer: A free and easy-operated software for remote assistance on Windows 10

Surely, Remote Assistance can help you to assist or get assistance from others, providing an easy way for the one who needs it. However, we can’t deny that we may come across various problems when connecting Remote Assistance, such as the option “Allowed Remote Assistance connection to this computer greyed out”, Remote Assistance not working on Windows 10 and so on. It must be frustrating for every user when they need to use it in urgent.

At this time, AnyViewer, a free and efficient remote access software seems the best choice. Unlike the potential problems or complicated password access of Remote Assistance, AnyViewer can easily realize the Windows remote assistance with easy operation and less problem. Moreover, AnyViewer supports Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2.. Now, let’s see how AnyViewer works.

Download Freeware Win PCs & Servers
Secure Download

Before the connection:

  • Download and install AnyViewer on the two computers.
  • Make sure the network is accessible.

Step 1. Open AnyViewer on the both computers, find the device ID of the PC that needs assistance.

Temporary Code

Step 2. On the PC that offers assistance (the client computer), input the device ID of the PC that receive assistance(the host computer) in the partner ID box. And then click on “Connect”.


Step 3. For the pop-up window on the client PC, choose the first one “Send a control request to your partner”.

Send a Control Request to Your Partner

Step 4. On the host PC, click on the green with hook icon to receive permission.

Request to Control Your Device


Step 5. Then the remote assistance in Windows 11/10/8.1/8/7 or Windows Server through AnyViewer now is successful. The one who get assistance can see what’s happening on her PC, and he or she can also disable remote control by clicking the blue button in the chat window.

End Remote Session

Note: If you need to offer remote help when there are no one on the other end to accept the request, the post How to Offer Remote Assistance Without Permission can help you.


How to use Remote Assistance on Windows 10? You must master the way to enable Remote Assistance and the concrete steps to operate. If you run into some issue when using Remote Assistance, AnyViewer can be the best solution to offer or get assistance efficiently.