By Vivian / Last Updated October 21, 2021

Allow Remote Assistance Connection to this computer grayed out Windows 10

The "Allow Remote Assistance connections to this computer" option under system properties in the "Remote" tab is grayed out on my Windows server 10. I am attempting to configure the server to be able to allow remote access from another computer on the network. But I can’t click on it to enable my Remote Desktop Connection.

remote-%20assistance-gray

3 solutions for “allow Remote Assistance Connection to this computer grayed out”

It’s common to meet with the trouble like “Allow Remote Assistance Connection to this computer grayed out”. If you can’t enable this policy setting, you cannot get help from the technical support staff using “Offer Remote Assistance”. And it is said that the issue is related to Group Policy Settings, corrupted file system, etc. Now, let’s see how to fix “allow Remote Assistance Connection to this computer grayed out” in Windows 11/10/8.1/8/7.

Method 1.Enable “Configure Offer Remote Assistance”from Group Policy

Step 1. Press Win + R to run box, enter “gpedit.msc” and then click OK

run-box-gpedit.msc

Step 2. Navigation: Computer Configuration > Administrative Template > Windows Components > Remote Desktop Services > Connection

Step 3. Enable “Allow users to connect remotely by using Remote Desktop Services”

connections-allow

Step 4. Computer Configuration Administrative > Template System > Remote Assistant

Step 5. Make sure “Configure Offer Remote Assistance” is enabled.

configure-offer-remote-assistance

Method 2. Change some registry settings

Step 1. Press Windows key +R to run box, enter “regedit” and then click on OK

run-box-regedit

Step 2. Navigation: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Current Version\Terminal Services

terminal-services

Step 3. Copy “fDenyTSConnections”, and then go to right pane, right-click and choose “New”, then click on the third one “DWORD (32-bit) Value”.

set-new-dword

Step 4. Paste “fDenyTSConnections” as the name, double click on it and change its value to 0 in data field, then select OK.

dword-%20value-%20data

Note: “0” means “Allow users to remotely connect by Terminal Services/Remote Desktop

            “1” means “Disallow uses to remotely connect by Terminal Services/Remote Desktop

Method 3. Run sfc/scannow and dism.exe

Step 1. Search Command Prompt in the Search box, right click the result and choose “Run as administrator”.

Step 2. In Command Prompt window, input sfc /scannow and hit Enter key.  (This process will take some time so don’t interrupt it)

sfc-scannow

If sfc/scannow doesn’t work for you, you can run dism.exe:

Step 3. Enter “DISM /Online /Cleanup-Image /RestoreHealth” and hit Enter key.

dism-command

Note: The scanning can check the safe areas of the registry for broken, empty and invalid keys and clean them out.

A free remote assistance softeware: AnyViewer

Now, I guess you can realize how to fix “Allow Remote Assistance connection to this computer” issue. However, the process can be too time and energy-consuming, how about trying a free and secure remote assistance software—AnyViewer, which applicable for many editions of computer, like Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2 (64bit and 32bit).

With the tool, you can get assistance via receiving remote control request when you are in front of your computer; and you can also get technical support when you are far away from your computer as long as you have send security code to your helper.

Preparation:

  • Make sure both of the computer are turned on and connected to the Internet.
  • Download and install AnyViewer on the two devices.
Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Open and run AnyViewer, then the device ID, temporary security code, Settings are shown on the interface of AnyViewer.

temporary-code

Step 2. On the client PC, input the device ID of the remote computer, and then click on “Connect”.

connect

Step 3. Send a control requestto the remote computer. (if there is someone sitting in front of the computer)

send-a-control-request-to-your-partner

Step 4. There will be a pop-up request on the remote computer, click on “allow” and then you can control the PC remotely.

request-to-control-your-device

Note: If you want to access unattended computer, you can use “Input security code” connection method in AnyViewer.

Conclusion

3 solutions for “Allow Remote Assistance connection to this computer grayed out” are demonstrated on this post. Of course, if you are not familiar with those ways or it’s too troublesome for you, it’s better for you to resort to the third-party software, AnyViewer, which  is a completely stable and easy-to-use remote support software.