By Annie / Last Updated April 1, 2022

Remote Assistance not working in Windows 10

A Remote Assistance can help you to control others’ computer to fix some technological computer problems over the internet. But have you faced some problems when you use the Remote Assistance? Have you gone through this situation? When I ready to connect to my friend’s computer, after I press the connect button, the pop-up window “Remote Assistance can’t make the connection.” appeared.

4 Methods to fix Remote Assistance not working in Windows 10

It's frustrating to encounter the Remote assistance not connecting. Generally, the problem occurs as it isn’t enabled on devices. To fix it, you can refer to these four methods to enable remote connection.

Before using those methods, please make sure the internet connection of you and your friend is available.

Method 1: Enable Remote Assistance connect to your computer

You have to make sure that you allow your computer to use the Remote Assistant function. There are the steps to set.

Step 1. Right-click the “this PC” icon on your desktop, then click “Properties” on the bottom of the list.


Step 2. Click the remote settings on the left side of the window

Step 3. In “System Properities” window, go to Remote tab first and click “Advance”, make sure both the “Allow Remote Assistance connections to this computer” check box on “Remote” tab and the “Allow this computer to be controlled remotely” check box on “Remote Assistance Setting ” window are checked. When you want to disable remote connection, you can choose to uncheck the check box to keep your computer safe.

Remote Tab

Method 2: Allow Remote Assistance through Firewall

The firewall will automatically intercept those applications that are not in the “Allow Apps to Communicate through Windows Firewall” list, so you have to add Remote Assistance to the list.

Step 1. Press R and window key, and enter “control panel” in the run box.

Run Box

Step 2. Click the “Windows Defender Firewall” on the left of the “All Control Panel Items” window.

Step 3. Click the “Allow Apps to Communicate through Windows Firewall” and make sure the “Remote Desktop” check box and the “Remote Assistance” check box are checked.

Allowed Apps

Method 3: Change the Register Setting

You can also enable Remote Assistance through the Register Editor, here are the specific steps.

Step1. Press the window key and R to open the run box, and then type “regedit” and press Enter.

Run Box

Step 2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Remote Assistance. After double-click the AllowFullControl and fAllowToGetHelp, change their value to 1. If you want to disable Remote Assistance, change the value to 0.

Remote Assistance

Method 4: Enable Remote Desktop in Group Policy Management Editor

Here is another method to enable Remote Assistance.

Step 1. Press the window key and R, and type “gpedit.msc” into the run box to open the “Group Policy Management Editor” window.

Run Box

Step 2. Go to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections, and find the “Allow users to connect remotely using Remote Desktop Services” item.


Step 3. Double-click the “Allow users to connect remotely using Remote Desktop Services” item and select  “Enabled” check box and click apply bottom if you want to enable the remote desktop. If you want to disable the remote desktop, select the “disabled” check box.

Enable Remote Desktop

Free alternative to Remote Assistance: AnyViewer

If you are tired of those tedious procedures, why not turn to a third-party easy-to-use remote access software? Here is a free remote desktop software which is more suitable for you. The AnyViewer has a clean and concise interface and sample operation system which helps users understand how to use it easily. With this application, you can get rid of those tedious processes and have a better experience.

Download Freeware Windows PCs & Servers
Secure Download

AnyViewer has multiple methods to connect. You can follow the below steps to make a connection to your friend’s computer. You have to make sure the internet is available and download, install and run AnyViewer on your computer and your friend’s computer first.

Step 1. Install AnyViewer on 2 PCs. Sign up and fill in the information to create AnyViewer account. Once logged in, the PC will be assigned to the account automatically. (If you sign up in the official website, you can log in directly.)

Log in AnyViewer

Step 2. After logging in, you can see your interface as the following picture. 

Free Editions

Step 3. Go to the “Connect” tab, and then you can see the device ID. Ask your friends or family member to tell you the device ID of the host PC.

Log in Device ID

Step 4. Enter the device ID of the remote PC and then click on “Connect”.

Log in Connect

Step 5. For the 2 options, choose the first one “Send a control request to your partner”, and then click on “OK”.

Send a Control Request

Step 6. There will be a pop-up window on the host PC. Click on “Allow” to receive remote support. And then the connection will be realized.

Request to Control Your Device

Note: Are you looking for how to offer Remote Assistance without permission? Actually, it’s kind of easy. Log into the AnyViewer account on the host PC, and then go to "Device" on the local PC, locate and click the PC that you need to control. And then click "Remote control" to achieve remote connection with one click. 

Connect to My Devices