By Fiona / Last Updated July 20, 2021

Remote Assistance not working in Windows 10

A Remote Assistance can help you to control others’ computer to fix some technological computer problems over the internet. But have you faced some problems when you use the Remote Assistance? Have you gone through this situation? When I ready to connect to my friend’s computer, after I press the connect button, the pop-up window “Remote Assistance can’t make the connection.” appeared.

4 Methods to fix Remote Assistance not working in Windows 10

It's frustrating to encounter the Remote assistance not connecting. Generally, the problem occurs as it isn’t enabled on devices. To fix it, you can refer to these four methods to enable remote connection.

Before using those methods, please make sure the internet connection of you and your friend is available.

Method 1: Enable Remote Assistance connect to your computer

You have to make sure that you allow your computer to use the Remote Assistant function. There are the steps to set.

Step 1. Right-click the “this PC” icon on your desktop, then click “Properties” on the bottom of the list.


Step 2. Click the remote settings on the left side of the window

Step 3. In “System Properities” window, go to Remote tab first and click “Advance”, make sure both the “Allow Remote Assistance connections to this computer” check box on “Remote” tab and the “Allow this computer to be controlled remotely” check box on “Remote Assistance Setting ” window are checked. When you want to disable remote connection, you can choose to uncheck the check box to keep your computer safe.

Remote Tab


Method 2: Allow Remote Assistance through Firewall

The firewall will automatically intercept those applications that are not in the “Allow Apps to Communicate through Windows Firewall” list, so you have to add Remote Assistance to the list.

Step 1. Press R and window key, and enter “control panel” in the run box.

Run Box

Step 2. Click the “Windows Defender Firewall” on the left of the “All Control Panel Items” window.

Step 3. Click the “Allow Apps to Communicate through Windows Firewall” and make sure the “Remote Desktop” check box and the “Remote Assistance” check box are checked.

Allowed Apps

Method 3: Change the Register Setting

You can also enable Remote Assistance through the Register Editor, here are the specific steps.

Step1. Press the window key and R to open the run box, and then type “regedit” and press Enter.

Run Box

Step 2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Remote Assistance. After double-click the AllowFullControl and fAllowToGetHelp, change their value to 1. If you want to disable Remote Assistance, change the value to 0.

Remote Assistance


Method 4: Enable Remote Desktop in Group Policy Management Editor

Here is another method to enable Remote Assistance.

Step 1. Press the window key and R, and type “gpedit.msc” into the run box to open the “Group Policy Management Editor” window.

Run Box

Step 2. Go to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections, and find the “Allow users to connect remotely using Remote Desktop Services” item.


Step 3. Double-click the “Allow users to connect remotely using Remote Desktop Services” item and select  “Enabled” check box and click apply bottom if you want to enable the remote desktop. If you want to disable the remote desktop, select the “disabled” check box.

Enable Remote Desktop


Free alternative to Remote Assistance: AnyViewer

If you are tired of those tedious procedures, why not turn to a third-party easy-to-use remote access software? Here is a free remote desktop software which is more suitable for you. The AnyViewer has a clean and concise interface and sample operation system which helps users understand how to use it easily. With this application, you can get rid of those tedious processes and have a better experience.

Download Freeware Windows PCs & Servers
Secure Download

AnyViewer has multiple methods to connect. You can follow the below steps to make a connection to your friend’s computer. You have to make sure the internet is available and download, install and run AnyViewer on your computer and your friend’s computer first.


Method 1: Sending a connection request

Step 1. Enter your friend’s device ID and click “connect”, then your partner will see a pop-up request window.

Control Request

Step 2. After your partner allows this request, the connection will be established.

Method 2: Using a Security Code

Step1. Your partner needs to able Security Code, click the setting button and go to Recipient window and check  “Allow temporary security code” check box and  “Set my security code” check box.


Step 2. Your partner could set the security code as he wishes.

Step 3. You can enter your partner’s device ID and click “connect”, then check “Input security code” and enter your partner’s security, and then you can straightly control his computer.

Security Code