By Annie / Last Updated November 18, 2021

Remote Desktop not working after Windows 10 upgrade

Remote Desktop is a useful function built-in Windows 10 Professional or Enterprise Version. With it, you can access and control one computer from another computer without physical presence. Sometimes, you can't RDP after Windows 10 update it comes with an error, such as

 "Remote Desktop can’t connect to the remote computer for one of these reasons:
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network, and the remote access is enabled."

Remote Desktop Not Working


How to fix: RDP not working after Windows 10 upgrade/update

Remote Desktop not connecting after Windows update can be caused by various elements, including wrong system configuration, firewall settings, unstable network connection, and so on. To address the problem effectively, you can check whether you input the correct computer name of the remote PC. And then reboot your PC. If RDP in Windows 10 is still not working, you can try more solutions presented in the following content.

Solution 1. Allow Remote Desktop in Firewall settings

First of all, make sure that the network connection works well and the remote desktop is turned on. If Remote Desktop still cannot connect to another PC, you can check whether the Remote Desktop app is allowed on Firewall. Here are the detailed steps:

Step 1. In the Search box, type “firewall” and open Windows Defender Firewall.

Step 2. Click Allow an app or feature through Windows Firewall and click “Change settings”.

Step 3. Now, you can locate Remote Desktop and check “Private” and “Public”. Then, click the “OK” button to save changes.


If there is something wrong with the network, you can click “Start” button and go to “Settings” > “Update & Security” > "Troubleshoot" > "Network Adapter troubleshooter" to see whether the problem is solved.

Solution 2. Disable WDDM in Group Policy Editor and reboot your PC

For Remote Desktop cannot connect after Windows 10 upgrade issue, disable WDWM and reboot the computer is worth trying. Do the following steps:

Step 1. Press "Windows" + "R" at the same time, input “gpedit.msc” and press Enter to open "Group Policy Editor".

Open Group Policy Editor

Step 2. In Group Policy Editor interface, go to "Local Computer Policy" > “Computer Configuration” > “Administrative Templates” > “Windows Components” > “Remote Desktop Service” > "Remote Desktop Session Host" > "Remote Session Environment".

Go to Remote Session Environment

Step 4. "Use WDDM graphics display driver for Remote Desktop Connections".

Step 5. Double-click “Use WDDM graphics display driver for Remote Desktop Connections” and choose “Disable”. Then, click “OK”.

Step 6. Reboot your PC and see if Windows 10 RDP can work.

Solution 3. Check the status of RDP Services in Services

If Remote Desktop Services is not started, you can encounter RDP not working problems as well. To check the status of RDP Services, follow the steps below:

Step 1. Press Windows + R simultaneously, input “services.msc” and hit Enter.

Open Services

Step 2. Find out Remote Desktop Services in the listed items, right-click it and choose “Properties”.


Step 3. In this window, you can check the status of Remote Desktop Services.

Solution 4. Add a new key in Registry Editor

To solve RDP can’t work issue, you can adjust settings about Remote Desktop in Registry Editor.

Note: Since Windows Registry holds all the configuration of your Windows PC, it’s advised to back up registry value before adjusting.

Step 1. Press "Windows" + "R" at the same time, input “regedit”, hit Enter, and click “Yes” to open Registry Editor.

Open Registry Editor

Step 2. Go to the following path:

HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client.

Go To Terminal Server Client

Step 3. Right-click the blank place on the right side and go to “New” > “DWORD (32-bit) Value”. Then, name the value “DGClientTransport”.

New Vaolue

Step 4. Double-click the new key, choose Properties, and set value data to 1. Then, click “OK” and exit from the window.

Value Data

Step 5. Reboot your computer to make the change into effect.

Solution 5. Revert Windows to the previous version

If the solutions mentioned above are invalid for the Remote Desktops not working after the Window upgrade, you can revert the Windows to a previous version where the application work normally.

Step 1. In the Search box, type "system restore" and choose it from the result list.

Step 2. Click "Next", choose a restore point, and click Next.

Choose Restore Point

Step 3. Confirm the restore point and click “Finish” to revert your PC to its previous status where RDP can work normally.

Employ free & fast Windows Remote Desktop alternative

If you consider the whole process to fix Windows 10 Remote Desktop not working issue a lit bit complicated, you can turn to a reliable alternative to Windows Remote Desktop for remote connection. Here AnyViewer is recommended because of its intuitive interface and quick connection. It can also work with Windows 11/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. Free download and see how it works.

Download Freeware Win 11/10/8.1/8/7 & Server
Secure Download

Step 1.  On the PC that you want to control, install and run AnyViewer.  Keep the Device ID of it.  For permanent unattended remote access, go to Settings > Recipient, enable "Set my security code" and type your security code. 

Enable Security Code

Step 2.  On the client PC, install and run the remote control software, enter the device ID of the computer that you need to control, and then click  "Connect".


Step 3.  Choose "Input security code" and type the security code of your office computer. Finally, click "OK". 

Security Code


Step 4.  Then you can control another computer quickly. Once remote connection is established, you can take many operations like opening Windows Explorer, Task Manager, and Command-Line of the office computer from home and you can also refresh the remote desktop or stop the connection via the top menu.