By Ellie / Last Updated September 9, 2021

Chrome Remote Desktop goes offline

“Many people in my company have been using Chrome Remote Desktop. It worked perfectly in the past few months. However, about two days ago, every workstation has suffered Chrome Remote Desktop goes offline problem.

We have tried everything we can, restarting the service or uninstalling and reinstalling the Google browser, which can only make CRD work normally for a few hours, and then it displays offline again and loses access. Why does Chrome Remote Desktop stop working and how do I stop Chrome Remote Desktop from going offline? ”


Many of you may encounter the above-mentioned problem before, which means that Chrome Remote Desktop goes offline has become a common problem. But for many users, abandoning Chrome Remote Desktop, a useful remote access software, is not the best solution.

Therefore, for Chrome Remote Desktop users, there are only two options. Either completely solve the problem of Chrome Remote Desktop goes offline, or find another way to find an equally free and powerful remote access alternative to completely avoid the problem of Chrome Remote Desktop goes offline.

How to fix Chrome Remote Desktop goes offline problem?

You may wonder “why is Chrome Remote Desktop offline” and “how do I fix Google Remote Desktop connection”. Actually, Chrome Remote Desktop may go offline because of Chrome Remote Desktop tool, PIN feature, and VPN. Here in this tutorial, three solutions to the three causes respectively are mentioned, hoping to really help you. It should be noted that, if these three solutions don’t work after trying, we suggest you try a remote access alternative. 

Solution 1. Repair Chrome Remote Desktop tool

Navigate here: Control Panel > Programs > Programs and Features. Then select Chrome Remote Desktop Host from the list of installed apps. Click the Repair button and then wait for the repair tool to fix any issues with the app.

Repair Chrome Remote Desktop Host

Solution 2. Disable the PIN feature

Chrome Remote Desktop allows you to connect other devices to the local computer through the PIN feature, but this function may cause connection problems. Thus, disabling this function and removing the device may help you solve the Chrome Remote Desktop goes offline problem.

Step 1. Press Windows key + R to invoke the Run dialog box. Type in “regedit” and hit OK to open Registry Editor.

Run Box Regedit

Step 2. Navigate here: Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Policies. Right-click the Policies and choose New and then select Key.

Policies New Key

Step 3. Enter Google as the name of the new key. Right-click the Google key, choose New, and select Key (the same as in Step 2). Enter Chrome as the name of the new key.

New Key Google

Step 4. Right-click the empty space in the right pane and choose New and select DWORD (32-bit) Value.

Chrome New DWORD

Step 5. Set the name of the DWORD to RemoteAccessHostAllowClientPairing.

Rename DWORD

Step 6. Double-click the newly created DWORD. Change Value data to 1 and click OK.

Remote Access Host Allow Client Pairing Value Data

Solution 3. Disable VPN

According to some users’ feedback, Chrome Remote Desktop sometimes goes offline when they are using VPN. Therefore, if you are using VPN, it is recommended that you disable it first, and then try to use Chrome Remote Desktop, which may help you solve this problem.

Stable & free Chrome Remote Desktop alternative: AnyViewer

If none of the above three solutions can solve the Chrome Remote Desktop goes offline problem, you may also choose an alternative, AnyViewer, which is also free and powerful remote control software. It is the same as Chrome Remote Desktop, but with more powerful functions and an easier operation process.

Compared with Chrome Remote Desktop, AnyViewer can realize remote connection without registering an account. It is perfectly compatible with multiple Windows versions. It can connect to remote devices without restrictions, supports multiple languages, and can provide users with strong technical support. It is a perfect Chrome Remote Desktop alternative, helping you avoid the Chrome remote desktop goes offline problem.

Download Freeware Win PCs & Servers
Secure Download

Preparation work:

  • Both the client computer and the host computer are connected to the network.
  • Download and install AnyViewer on both computers respectively.

Set up AnyViewer

 Step 1. Run AnyViewer on both computers.

Temporary Code

Step 2. On the host computer, click on Setting and then Recipient. Tick the third option. Then set the security code you want in the box. Then click OK to finish the set-up process.

Accept Remote Control

Remote control over AnyViewer

You’ve already configured it for remote access. On the client computer, enter the device ID of the host computer. After entering the device ID, you’ll be given two options:

Option 1: You can send a control request; then the host computer will receive a pop-up request. People sitting in front of the host computer could either allow it or deny it.

Send a Control Request to Your Partner

Request to Control Your Device

Option 2: You could also input a security code of your home PC to achieve remote connection directly. You can either input a permanent security code or a temporary security code.

A permanent security code is set by you in advance. A temporary security code is automatically generated and will change every time. Both security codes allow you to establish a connection directly.

Security Code

In addition, AnyViewer can also provide users with some practical functions for remote control after a successful connection. Such as lock, logout, restart, command prompt (cmd), etc.


Users can choose image quality according to the network connection speed. If the network connection speed is better, it can provide a higher image quality. The default wallpaper hiding function makes the remote connection smoother.

Image Quality

AnyViewer also provides users with different resolutions. Users can choose according to their preferences.



If you happen to encounter the Chrome Remote Desktop goes offline problem, please don’t rush to uninstall and reinstall. You may try the methods mentioned in this tutorial to see if they can help you out of the predicament. If none of the previous three methods can be solved, you may choose a Chrome Remote Desktop alternative AnyViewer, which is also free and powerful remote control software.

Users of Chrome Remote Desktop also reflected that they’ve encountered other problems like Chrome Remote Desktop timeout and Chrome Remote Desktop freezes

Compared with Chrome Remote Desktop, AnyViewer is more powerful and easier to operate. It can be used without registering an account. And it offers users a stable remote connection and a series of practical functions.