By Ellie / Last Updated March 18, 2022

Chrome Remote Desktop goes offline

“Many people in my company have been using Chrome Remote Desktop. It worked perfectly in the past few months. However, about two days ago, every workstation has suffered Chrome Remote Desktop goes offline problem. Why does this happen and how do I stop Chrome Remote Desktop from going offline? ”

How to fix Chrome Remote Desktop goes offline problem?

You may wonder “why is Chrome Remote Desktop offline” and “how do I fix Google Remote Desktop connection”. Actually, Chrome Remote Desktop may go offline because of errors of Chrome Remote Desktop or Google Chrome, PIN feature, or VPN. Here in this tutorial, five solutions are mentioned, hoping to really help you. 

Solution 1. Repair Chrome Remote Desktop tool

Step 1. Press Win + R to open the run dialog box, type in "control panel" and then click OK.

Run Control Panel

Step 2. Click Programs.


Step 3. Click Programs and Features.

Programs and Features

Step 4. Select Chrome Remote Desktop Host from the list of installed apps. Click the Repair button and then wait for the repair tool to fix any issues with the app.

Repair Chrome Remote Desktop Host

Solution 2. Disable the PIN feature

Chrome Remote Desktop allows you to connect other devices to the local computer through the PIN feature, but this function may cause connection problems. Thus, disabling this function and removing the device may help you solve the Chrome Remote Desktop goes offline problem.

Step 1. Open the Run dialog box, type in “regedit” and hit then OK to open Registry Editor.

Run Box Regedit

Step 2. Navigate here: Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Policies. Right-click the Policies and choose New and then select Key.

Policies New Key

Step 3. Enter Google as the name of the new key. Right-click the Google key, choose New, and select Key (the same as in Step 2). Enter Chrome as the name of the new key.

New Key Google

Step 4. Right-click the empty space in the right pane and choose New and select DWORD (32-bit) Value.

Chrome New DWORD

Step 5. Set the name of the DWORD to RemoteAccessHostAllowClientPairing.

Rename DWORD

Step 6. Double-click the newly created DWORD. Change Value data to 1 and click OK.

Remote Access Host Allow Client Pairing Value Data

Solution 3. Reinstall Chrome Remote Desktop

Step 1. Open Programs and Features, find Chrome Remote Desktop Host, and then click Uninstall.

Uninstall Chrome Remote Desktop

Step 2. Once uninstalled, go to Google Chrome and reinstall Chrome Remote Desktop.

Solution 4. Reinstall Google Chrome

Step 1. Open Programs and Features, find Google Chrome, and then click Uninstall.

Uninstall Google Chrome

 Step 2. Once uninstalled, reinstall Google Chrome and also reinstall Chrome Remote Desktop.

Solution 5. Disable VPN

According to some users’ feedback, Chrome Remote Desktop sometimes goes offline when they are using VPN. Therefore, if you are using VPN, it is recommended that you disable it first, and then try to use Chrome Remote Desktop.

Stable & free Chrome Remote Desktop alternative: AnyViewer

If none of the above five solutions can solve the Chrome Remote Desktop goes offline problem,  you may want to find an equally free and powerful remote access alternative to completely avoid this problem. Here, we recommend an alternative to Chrome Remote Desktop, AnyViewer, to you.

AnyViewer is free and powerful remote control software. It is the same as Chrome Remote Desktop, but with an easier operation process. It is perfectly compatible with multiple Windows versions. It can connect to remote devices without restrictions, supports multiple languages, and can provide users with a fast and stable remote connection. It is a perfect Chrome Remote Desktop alternative, helping you avoid the Chrome remote desktop goes offline problem.

Download Freeware Win PCs & Servers
Secure Download

Part 1. For unattended remote access with one-click

Step 1. Download, install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 2. Fill in the signup information.

Sign Up for AnyViewer

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in.

Free Editions

Note: If you have logged in to the same AnyViewer account on the two devices, then you can achieve a direct connection by clicking Remote control. If the two devices are not logged in to the same account, you can read the following steps to learn two more connection methods.

Connect to My Devices

Part 2. Two connection methods of AnyViewer

Connection method 1. Send a control request

Step 1. On the client computer, input the device ID of the host computer and then click Connect.


Step 2. Click Send a control request to your partner.

Send a Control Request to Your Partner

Step 3. On the host computer, click Allow to make the connection successful.

Request to Control Your Device

Connection method 2. Input security code

Step 1. On the host computer, go to Settings > Recipient. Tick the third option and then set the permanent security code.

Accept Remote Control

Step 2. On the client computer, input the device ID of the host computer and then click Connect. Choose Input security code and enter the code. Click OK to achieve remote access.

Security Code

In addition, AnyViewer can also provide users with some practical functions for remote control after a successful connection. Such as lock, logout, restart, command prompt (cmd), etc.


Users can choose image quality according to the network connection speed. If the network connection speed is better, it can provide a higher image quality. The default wallpaper hiding function makes the remote connection smoother.

Image Quality

AnyViewer also provides users with different resolutions. Users can choose according to their preferences.



If you happen to encounter the Chrome Remote Desktop goes offline problem, you may try the methods mentioned in this tutorial to see if they can help you out of the predicament. If none of the previous five methods is helpful, you may choose a Chrome Remote Desktop alternative AnyViewer, which is also free and powerful remote control software.

Users of Chrome Remote Desktop also reflected that they’ve encountered other problems like Chrome Remote Desktop timeout and Chrome Remote Desktop freezes. Compared with Chrome Remote Desktop, AnyViewer is easier to operate. And it offers users a stable remote connection and a series of practical functions.