How do I stop Chrome Remote Desktop from going offline?
“Many people in my company have been using Chrome Remote Desktop. It worked perfectly in the past few months. However, abouttwo days ago, every workstation suffered Chrome Remote Desktop goes offline problem. Why does this happen and how do I stop Chrome Remote Desktop from going offline? ”
Why Chrome Remote Desktop goes offline and how to fix it?
Chrome Remote Desktop is a free and popular remote desktop software. Chrome Remote Desktop goes offline issue usually occurs due to errors of Chrome Remote Desktop or Google Chrome, PIN feature, or VPN. Here in this tutorial, 5 solutions are mentioned to help you figure out what to do when Chrome Remote Desktop says host is offline.
Solution 1. Repair Chrome Remote Desktop tool
First of all, you can try to repair Chrome Remote Desktop from Programs and Features.
Step 1. Press Win + R to open the run dialog box, type in "control panel" and then click OK.
Step 2. Click Programs.
Step 3. Click Programs and Features.
Step 4. Select Chrome Remote Desktop Hostfrom the list of installed apps. Click the Repairbutton and then wait for the repair tool to fix any issues with the app.
Solution 2. Disable the PIN feature
Chrome Remote Desktop can performs unattended remote access through the PIN feature, but this function may cause connection problems. Thus, disabling this function and removing the device may help you solve the Chrome Remote Desktop goes offline problem.
Step 1. Open the Run dialog box, type in “regedit”and hit then OK;to open Registry Editor.
Step 2. Navigate here: Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Policies. Right-click the Policiesand choose Newand then select Key.
Step 3. Enter Googleas the name of the new key. Right-click the Google&nkey, choose New, and select Key(the same as in Step 2). Enter Chromeas the name of the new key.
Step 4. Right-click the empty space in the right pane and choose Newand select DWORD (32-bit) Value.
Step 5. Set the name of the DWORD to RemoteAccessHostAllowClientPairing.
Step 6. Double-click the newly created DWORD. Change Value data to 1and click OK.
Solution 3. Reinstall Chrome Remote Desktop
App reinstallation can be a valid fix many times. Thus, follow these steps to reisntall CRD.
Step 1. Open Programs and Features, find Chrome Remote Desktop Host, and then click Uninstall.
Step 2. Once uninstalled, go to Google Chrome and reinstall Chrome Remote Desktop.
Solution 4. Reinstall Google Chrome
If Chrome Remote Desktop still goes offline, you can reinstall Chrome browser.
Step 1. Open Programs and Features, find Google Chrome, and then click Uninstall.
Step 2. Once uninstalled, reinstall Google Chrome and also reinstall Chrome Remote Desktop.
Solution 5. Disable VPN
According to some users’ feedback, Chrome Remote Desktop sometimes goes offline when they are using VPN. Therefore, if you are using VPN, it is recommended that you disable it first and then try to use Chrome Remote Desktop.
Stable & free Chrome Remote Desktop alternative: AnyViewer
It's not advised to switch to an alternative to Chrome Remote Desktop rather than take time on fixing Chrome Remote Desktop goes offline issue. AnyViewer, a powerful and secure remote access app, can be perfect to replace Chrome Remote Desktop for Windows computers. It supports one-click unattended access and sends a remote control request to meet different demands and supports Chat in remote sessions, which may improve the efficiency of remote support. Now, free download the software and see how to use it.
▶ Importance: To access a Windows computer from an Android or iOS device, go to Google Play or App Store to download AnyViewer.
Part 1. For unattended remote access with one-click
Step 1. Install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)
Step 2. Fill in the signup information, and you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.
Step 3. Log in to the same AnyViewer account on the other device; then you can achieve unattended remote access by clicking One-click control.
- ✍ You can also upgrade your account to a Professional or Enterprise plan to enjoy more rights:
- Faster file transfer speed. Transfer speed for a free account is 500 KB/s, and for a paid account is up to 10 MB/s.
- More devices can be assigned for one-click access. Assigned devices for free are up to 3, and for a Professional account are up to 10.
- Connect in privacy mode. Disable the physical keyboard and mouse of the remote computer and black the screen of it to protect privacy is only available in paid versions.
- Initialize more concurrent connections to one computer. One computer can initialize up to 2 computers at the same time in a Free account; 5 computers in a Professional account.
Part 2. Two connection methods of AnyViewer
If you do not want to log in to the same account on the two devices for any reason, we also provide you with other two connection methods. But you should note that you're unable to transfer files between computers using these two connection methods, as this is a function for logged-in users.
Connection method 1. Send a control request
Step 1. On the client computer, input the device ID of the host computer and then click Connect.
Step 2. Click Send a control request to your partner.
Step 3. On the host computer, click Allow to make the connection successful.
Connection method 2. Input security code
Step 1. On the host computer, go to Settings > Recipient. Tick the third option and then set the permanent security code.
Step 2. On the client computer, input the device ID of the host computer and then click Connect. Choose Input security code and enter the code. Click OK to achieve remote access.
In addition, AnyViewer can also provide users with some practical functions for remote control after a successful connection. Such as lock, logout, restart, command prompt (cmd), etc.
Users can choose image quality according to the network connection speed. If the network connection speed is better, it can provide a higher image quality. The default wallpaper hiding function makes the remote connection smoother.
AnyViewer also provides users with different resolutions. Users can choose according to their preferences.
If you happen to encounter the Chrome Remote Desktop goes offline problem, you may try the methods mentioned in this tutorial to see if they can help you out of the predicament when Chrome Remote Desktop says host is offline. If none of the previous five methods is helpful, you may choose a Chrome Remote Desktop alternative AnyViewer, which is also free and powerful remote control software.
Users of Chrome Remote Desktop also reflected that they’ve encountered other problems like Chrome Remote Desktop timeout and Chrome Remote Desktop freezes. Compared with Chrome Remote Desktop, AnyViewer is easier to operate. And it offers users a stable remote connection and a series of practical functions.