How to Fix Chrome Remote Desktop Not Working Step-by-Step

Is Chrome Remote Desktop not loading, going offline, or not connecting? Don’t worry, refer to the post and get effective solutions to Chrome Remote Desktop not working in Windows 11/10/8/7.


By Annie / Updated on July 5, 2023

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Chrome Remote Desktop isn't working in Windows 11

I often use Chrome Remote Desktop to access my computers. It used to work well. However, it stops working and stuck on connecting forever after I upgraded the operating system to Windows 11. Why is Chrome Remote Desktop not working in Windows 11 and how can I fix the issue?"

- Question from


Chrome Remote Desktop

Why is Chrome Remote Desktop not working?

Chrome Remote Desktop, developed by Google, can exist as a Google extension or a standalone app. It is widely used for computer remote access. However, there are some occasions when Chrome remote access is not working. Apart from sticking to connection, there are other symptoms: 

Chrome Remote Desktop freezes
◆ Chrome Remote Desktop isn't  loading
Chrome Remote Desktop goes offline
◆ ....

Usually, Chrome Remote Desktop stops working because there is something wrong with the Chrome browser or the Chrome Remote Desktop app, PIN feature, permission issues, or network connection. 

Fix Chrome Remote Desktop not working with 5 methods

Regardless of the specific reason that results in the issue, you can fix Chrome Remote Desktop not working with one or more of the following 5 methods. 

Method 1. Check network connection 

A stable network connection should be the precondition. Thus, when you can't use Chrome Remote Desktop to connect to the host PC, it's advised to check the network connection of both computers. 

Step 1.  Press Windows + R, input "ping -t" and press Enter.

Step 2. Then, you can get the result of ping. If the difference of numbers after the time is small,  the network connection is well and if the number changes sharply, the network isn't OK.


Method 2. Disable PIN feature from Registry Editor or GPO

Based on many users' feedback, you can fix Chrome Remote Desktop not working after you disable the PIN feature in it.

Step 1. Hold Windows key and press R to open Run box, and then type “regedit” and click OK.

Run Box

Step 2. Go to HKEY_LOCAL_MACHINE>SOFTWARE>Policies, and then right-click Policies>New>Key, name this key as Chrome.

New Key

Step 3. Right-click Chrome and go to NewDWORD (32-bit) Value, and name it as RemoteAccessHostAllowClientPairing.

New Dword

Step 4. Double-click RemoteAccessHostAllowClientPairing and change its value to 1.


Method 3. Reinstall Chrome Remote Desktop

Whether your Chrome Remote Desktop goes offline or is stuck on loading, it will be a nice solution to reinstall the Chrome Remote Desktop app. If the issue is with Chrome Remote Desktop extension rather than the app, you can reinstall Chrome browser. 

Step 1. Hold Windows key and press R to open Run box. Type ”control panel” and click OK

Control Panel

Step 2. Click Programs and Features and double-click Chrome Remote Desktop Host in the list of the installed apps to uninstall it.

Chrome Desktop

Step 3. Go to Chrome Remote Desktop official website to download and install it.

Method 4. Disable IPv6 protocol

If your Chrome Remote Desktop can load but is unable to connect to the remote computer, try to disable IPv6 protocol. Here are the detailed steps.

Step 1. Hold Windows key and R to open Run box, and then type “control panel” and click "OK".

Step 2. Go to "Network and Internet" > "Ethernet" -> "Change adapter options".

Step 3. Right-click the adapter you want to change the setting and choose "Properties".


Step 4. Find "Internet Protocol Version 6(TCP/IPv6)" item and make sure this item is unchecked.


Method 5. Disable VPN

It may cause a connection error if you use a VPN when you want to establish a remote connection through Chrome Remote Desktop. Turn the VPN off and try to connect again to see if Chrome remote access not working is fixed. 

Step 1. Type "vpn“ in the search box and click "VPN Settings" to open it.

VPN Settings

Step 2. In the Network & Internet window, switch to the VPN tab on the left, find the connected VPN in the right window, and click "Remove".


Free & fast Chrome Remote Desktop alternative 

Tired of trying methods to fix Chrome Remote Desktop not working in Windows 11/10/8/7? You can resort to different remote access software, like AnyViewer. It supports you to quickly and safely access computers from anywhere. One-click unattended remote access is supported once you assign your computers to the AnyViewer account. Text chat, file transfer, resolution adjustment, Ctrl+Alt+Del, and other operations are available during the remote session over AnyViewer.

Free download it and use it for remote work and remote support without effort.

Download Freeware Windows PCs & Servers
Secure Download

Step 1. Install and run AnyViewer on both computers. Create an AnyViewer account and log into the same account on the two computers. 

Free Editions

Step 2. On your local computer, click "Device". You can see all computers assigned to the account on the "My device" list. Click the computer that you want to access and choose "One-click control". 

Connect to My Devices

✍ Important Note: To access remote computers in privacy mode (disable the remote input and black the screen), you need to upgrade to an AnyViewer advanced plan. After that, you can also enjoy other rights, including large file transfer, high-quality image, etc.

Now, you can view the screen of the remote computer from your local PC. You can take operations to the remote computer as if you were sitting in front of it. If you want to transfer files between the two computers, you can click Files to launch File Transfer window.


Wrap things up

Surely you have realized how to fix Chrome Remote Desktop not working/loading issue. All the ways are simple and easy to operate. But to save time and energy, it's highly advised to simply resort to a different reliable and secure remote access utility, AnyViewer.