By Vivian / Last Updated September 30, 2021

My Chrome Remote Desktop mouse click not working

“I've been using CRD for several months. However, I couldn’t connect and move the cursor around the screen, and I  could not click anything after I updated Win10. This issue always happens when I trying to connect on Windows 10 PC.”


As a secure and simple remote desktop software, chrome remote desktop is popular and well-known among people. However, the users may also encounter a series of problems, such as a complaint above from a user of chrome remote desktop. So, what are the reasons that causing CRD mouse click not working and what can we do if the problem happens? In the next part, I’ll show you in detail.

Possible causes for “Chrome Remote Desktop mouse click not working”

There are 3 possible reasons that may cause the CRD mouse click not working, and are shown as follows:

Reason 1. The breakdown of Chrome or CRD software

Sometimes, it’s inevitable for users to meet with the breakdown of PC or software. And due to the breakdown, we cannot use the software smoothly. So, we shouldn’t exclude the reason for the breakdown of chrome or CRD software that prevents click mouse from working. Under this kind of circumstance, we can reboot our computer to restart.

Reason 2. The update bug it out

Sometimes, after updating to Win 10 or Win 11, we may have problems with CRD. That’s because the update damages the software, which makes it have some bugs and cannot click the mouse.

Reason 3. Display of remote PC adapter settings

In fact, the mistake of remote PC’s display adapter settings cannot be neglected. Usually, the settings are the default. However, it will get wrong when we change one of the settings accidently. Therefore, it’s also necessary to check if the remote PC’s display adapter settings are right.

How to enable mouse click using Chrome remote Desktop(4 solutions)

After knowing the reasons that result in the CRD mouse click not working, I guess you can’t wait to know the solutions of it.

Solution 1. Change the Settings of Mouse

Step 1. Press the "Windows + I" to open the Windows Settings.
Step 2. Click Ease of Access.


Step 3. Select Mouse on the left side, and click the “Use the numeric keypad to move the mouse pointer”



Step 4. You can now easily control the mouse cursor with the numeric keypad.
Step 5. This will force Windows to believe that a mouse is always connected.

Solution 2. Disable PIN

Step 1. Open up the Start menu, and click Settings.


Step 2. Go to Accounts.


Step 3. Select Sign-in options on the left side of the pop-up window.


Step 4. Select Windows Hello PIN, and then click Remove.

Solution 3. Reinstall CRD

Step 1. Press Windows Key + R. Enter control panel and then click OK to run box


Step 2. Go to Programs


Step 3. Select Chrome Remote Desktop Host from the list of installed apps. Click the Repair button


Step 4. Click “Yes” when prompted by UAC.

Step 5. Wait for the repair tool to fix any issues with the app.

Step 6. Try connecting using the app and check if the issue is resolved.

Solution 4. Install CRD alternative

The solutions above are dependable and secure. However, some of us still cannot solve the issue even though they try every solution respectively. At this time, we can switch to a different remote control software— AnyViewer to see we can use the mouse normally.

Step 1. Download and install AnyViewer on both computer

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Open and run AnyViewer, and the Accept Control and Request Control are illustrated on your page.


Step 3. Navigation: Click “Settings” and then “Recipient”. Tick the third choice if you set the security code, and click OK


Step 4. Enter “device ID” of a remote computer, input your security code and finally connect.

security code

Then you can control the remote PC just like use your PC, clicking whatever you want.

Tip: If you didn’t set the security code, you can send a control request to your partner (The host computer will receive a request. Then you can connect successfully and control remotely if it is allowed.)

send a control request to your partner

request to control your computer


Now, I’m sure you understand the reasons that cause Chrome remote mouse click not working, like the breakdown of software or the bug left in the course of updating. In addition, the fixes to solve the problem are also introduced, such as disabling PIN, reinstall chrome remote desktop software. If all the solutions are not satisfied enough, you can also resort to another easy& reliable freeware, such as AnyViewer.