How to fix the GoToMyPC uninstall greyed-out issue

Many Windows 10 users run into a frustrating problem when trying to remove GoToMyPC. The system opens the modern Apps & Features panel, lists the program, but refuses to let you uninstall it. If the “Uninstall” button appears greyed out, don’t worry, there is still a solution. This guide will help you understand how to uninstall GoToMyPC properly, even when the uninstall GoToMyPC greyed out issue prevents normal removal.

Follow the steps below to wipe the program from your computer.

How to fully uninstall GoToMyPC

The process is straightforward once you follow each step in order. These methods directly address the common gotomypc uninstall greyed out scenario.

Step 1. Start with the official uninstaller

• Open the Start menu, type Installed apps, and launch the settings page.
• Even though the uninstall option is disabled and you may see the uninstall GoToMyPC greyed out message, the Modify button will still trigger GoToMyPC’s built-in uninstaller.
• Click Modify and allow the removal tool to run until it completes.

Step 2. Stop related processes and services

• Before cleaning up leftovers, halt anything related to GoToMyPC.
• Press Win + X and choose Task Manager.
• Switch to the Details tab.
• Search for entries beginning with g2 and end every one of them. These processes may block file deletion.
• Next, search for Services in the Start menu and open it. Locate the GoToMyPC service and stop it to prevent it from restarting in the background.

Step 3. Remove GoToMyPC from the Windows Registry

• Open regedit from the Start menu.
• Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix
• Delete the GoToMyPC key to eliminate all remaining configuration data.

Step 4. Delete leftover files

• Open File Explorer, click the three-dot menu, and select Options.
• In the View tab, enable Show hidden files, folders, and drives.
• Go to your main system drive. The hidden Program Data folder will now be visible. Check the following locations: Program Files, Program Files (x86), ProgramData.
• Delete any GoToMyPC folders you find in these paths.

Once these steps are complete, you will have fully removed GoToMyPC from your Windows PC, even in cases where the GoToMyPC uninstall greyed out error blocked the normal uninstall option.

Bonus tip: Best free GoToMyPC alternative

If you’re removing GoToMyPC because it’s outdated, slow, or simply too expensive, switching to a modern, high-performance remote access tool can make a big difference. One of the best free GoToMyPC alternatives available today is AnyViewer, a powerful and user-friendly remote desktop solution designed for both personal and business use.

Why AnyViewer is Better Than GoToMyPC:

• ✔ Completely free for personal use

Unlike GoToMyPC, which requires a paid subscription for basic remote access, AnyViewer offers a generous free version that includes core features such as screen control, file transfer, chat, and multi-session support.

• ✔ Faster and more stable connections

AnyViewer is built with an advanced routing and optimization engine that reduces latency, accelerates image rendering, and ensures smooth remote sessions even on weaker networks. Whether you're working from overseas or connecting across long distances, you’ll notice a significant performance boost compared to GoToMyPC.

• ✔ Stronger security protection

AnyViewer uses ECC-based end-to-end encryption, multi-layered authentication, two-factor login, and device authorization management to safeguard every remote session. This makes it ideal for users who value data privacy or manage sensitive business information remotely.

• ✔ Easy unattended access

Setting up unattended remote access takes just a few clicks, perfect for IT administrators, remote workers, or anyone who needs to access office or home computers without requiring someone on the other end.

• ✔ Cross-platform and mobile-friendly

AnyViewer supports Windows, macOS, iOS, and Android, allowing you to control your PC from your phone or tablet with a smooth touch-control experience. This cross-device flexibility gives it a clear advantage over GoToMyPC’s limited compatibility.

• ✔ Ultra-simple interface

Unlike GoToMyPC’s older-style interface, AnyViewer keeps everything clean and modern. Even first-time users can set up a remote session within minutes without dealing with complicated configurations.

• ✔ Optimized for business and IT support

For professionals, AnyViewer offers features such as batch device management, remote monitoring, file synchronization, and multi-user permission settings, making it a powerful tool for companies that need scalable remote access solutions.

With faster speeds, stronger security, a simpler setup, and a generous free plan, AnyViewer is hands down the best free alternative to GoToMyPC. If you’re uninstalling GoToMyPC due to issues or limitations, AnyViewer offers a much smoother, more reliable remote access experience.

Conclusion

The GoToMyPC uninstall greyed out problem can be annoying, but following the steps above will help you completely remove the software from your Windows PC. By using the Modify option, stopping related services, cleaning the registry, and deleting leftover folders, you can fully resolve the uninstall GoToMyPC greyed out issue. And if you’re looking for a fast, secure, and free remote access tool moving forward, AnyViewer is an excellent alternative that provides smooth performance without unnecessary complications.