Fix Computer Remotely: Solve PC Problems over A Remote Connection

Can a computer be repaired remotely? YES! With the right tools, you can easily fix computer remotely. This post introduces several tools, helping fixing problems from Windows to Windows, Mac to Mac, and Mobile to Windows.


By Ellie / Updated on February 20, 2023

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Can a computer be repaired remotely?

Can a computer be repaired remotely? Of course. There are times when we need to help someone fix computer problems remotely or ask someone in a remote place to help us fix computer problems. This sounds very difficult. But actually, you can easily fix computer remotely if you have found the right remote support tools.

How to fix computer remotely [Windows/Mac/Mobile]

Do you wonder how to fix computer problems remotely? We provide you with several tools. You’ll learn how to fix problems from Windows to Windows, Mac to Mac, and Mobile to Windows respectively.

Case 1. Fix Windows problems remotely from Windows

If you need to fix a Windows computer problem from another Windows computer remotely, you can use the following three tools.

Tool 1. AnyViewer: The professional remote support tool for Windows

AnyViewer is a professional remote support software that allows you to provide remote support to a Windows PC from another PC effectively in a stable connection. It is perfect for fixing computers remotely because of the following features.

  • Toolbar. It has shortcuts to some practical operations such as lock, restart, task manager, and CMD in the toolbar, facilitating the remote support process.
  • Instant Chat. It has an instant chat box, allowing the controllers to communicate with the recipient during a remote support session, helping the controller to resolve the issue quicker.
  • One-to-many Support. It supports multiple remote support simultaneously, greatly saving time and energy.
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Step 1. On both computers, download, install, and launch AnyViewer. Go to Log in on the Controller computer, and then click Sign up (if you have already signed up on its official website, you can log in directly).

Log in AnyViewer

Step 2. Fill out the signup form.

Sign Up for AnyViewer

Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.

Free Editions

Step 4. Sign in with the same AnyViewer account on both computers, then click the One-click control for unattended remote access.

Connect to My Devices

Step 5. The remote desktop will appear once the connection is established. After that, you have complete control over it.

It is recommended to upgrade your account to a Professional or Enterprise plan. What can a professional or enterprise plan brings to you:
More devices can be assigned to the same account for unattended remote support.
Connect in privacy mode to protect your privacy. This means the Controller can black out the remote PC screen and disable the remote keyboard and mouse click.
File transfer speed will be increased. Transfer speed is 500 KB/s for a free account and up to 10 MB/s for a paid account.

Tool 2. Remote Assistance: The Windows built-in remote support feature for Windows

Windows Remote Assistance works by sending the remote user an invitation file from the host machine and then providing remote assistance.

Preparation work:

Step 1. Right-click on This PC and then select Properties.


Step 2. Locate Remote settings on the left pane.

Remote Settings

Step 3. Switch to the Remote tab, and then tick the option “Allow Remote Assistance to this computer”.

Remote Tab

Then you can start to use Remote Assistance.

Step 1. Press Win + R and then type in “msra” in the box, and hit OK to open Remote Assistance.


Step 2. Choose “Invite someone you trust to help you” on your PC and click “Save this invitation as a file”.

Windows Remmote Assistance

Step 3. Save this file on the desktop and a pop-up window that contains a password will appear. Send the file and password to thePC providing help.


Step 4. On the PC providing help, choose “Help someone who has invited you”, and then double-click on the file, enter the password and click OK.

Step 5. Then a pop-up request will display on the computer receiving help, click on “Yes”.

Allow See Screen

Step 6. On the PC providing help, click on “Request control” and then a window will be popped up on the computer receiving help.

Request Control

Step 7. Click on OK on the PC providing help, and then you can give assistance.

Allow Share Screen

Tool 3. Quick Assist: The Windows built-in remote support feature for Windows 10 and 11

Quick Assist is a Windows built-in software that is only available on Windows 11 and 10. It enables users to share their screen with another person in order to receive or provide assistance via a remote connection.

Step 1. In the PC that is used to offer support, type Quick Assist in the search box and run it.

Open Quick Assist

Step 2. Click Assist another person under Give assistance.

Give Assistence via Quick Assit

Step 3. Now, you need to sign in to your Microsoft account.

Sign in

Step 4. After successful login, you can see your security code. Please send it to the PC that needs help.

Security Code

Step 5. In the computer that needs to be assisted, run Quick Assist, input the security code from the assistant under Code from assistance and click Share screen.

Enter Security Code

Step 6. In the helper end, two options: Take full control and View screen pop up. Choose Take full control to offer remote assistance and click Continue.


Step 7. the receiver will get a message saying that someone will be able to see the files and control the computer. Make sure that the one is trusted and click Allow.

Finally, the assistant can connect to the receiver's computer successfully. And the assistant can settle the PC's issues from far away.


Case 2. Fix Mac problems from Mac remotely

If you want to remotely support a Mac from another Mac, you can use the Messages chat app. Both Macs used for remote assistance require Apple ID accounts and must be logged into the Messages app.

If you are the one providing the technical assistance:

Step 1. Launch Messages on your Mac. To begin a conversation, click the name of the person you want to help or type a new message. Click the Details button in the upper right corner of the window. When you click the Screen Share button, which looks like two overlapping rectangles, and select Ask to share screen.

Mac Share Screen

Step 2. On the receiver’s Mac, tick Control my screen, and then click Accept to complete.

Mac Control Screen

If you’re the one needing the help, you can also reach out via a Messages buddy and use the “Invite to Share My Screen” option.

Case 3. Fix Windows problems from iOS & Android remotely

If you don’t have a computer near you and need to help your friends or family fix their computer problems remotely, you can also use your phone to provide remote support. You may wonder how I can fix my computer remotely from my phone. You can use the above-mentioned tool AnyViewer.

AnyViewer also has a mobile version, supporting iOS and Android. Therefore, you can use AnyViewer on your iOS or Android device to provide remote support to a Windows computer.

Part 1. Set up AnyViewer on the PC you want to control

Step 1. Download, install, and launch AnyViewer on the computer.

Step 2. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

 Step 3. Fill in the signup information.

Sign Up for AnyViewer

Step 4. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you’ve logged in to. 

Free Editions

Part 2. Set up AnyViewer on your iOS/Android phone

Step 1. Download AnyViewer on the iOS/Android device.

Step 2. Log into the account you’ve signed up for above.

Log In

Step 3. The devices that have been logged into the same account will be displayed on My devices list.

My Devices

Step 4. Tap your target PC and tap One-click control to quickly connect to the PC.


Step 5. Then you can fully control the remote PC from the iOS/Android device.


The bottom line

This post primarily introduces how to fix computer remotely, including resolving problems from Windows to Windows, Mac to Mac, and Mobile to Windows. Whatever the situation, you no longer have to leave home to get the necessary repair help. The internet is a treasure trove of computer repair and technical support, all at your fingertips.