By Ellie / Last Updated October 11, 2021

Why is Remote Desktop option greyed out?

Many users have reported that sometimes the Remote Desktop option is greyed out when they were trying to connect remotely. This normally refers to the “Allow remote connections to this computer” option is invariable and by default, and the“Don’t allow remote connections to this computer” option is invariable and checked, as shown in the following screenshot. This means that users are unable to enable the option and start Remote Desktop.

Remote Desktop Option Is Greyed Out

If the remote desktop connection is greyed out and by default, then this almost probably happens due to a Policy setting. To enable remote desktop settings in Windows 10 its necessary to change some settings

What to do when the Remote Desktop option is greyed out?

To help users fix the Remote Desktop option is disabled issue and achieve Remote Desktop connections successfully, two options are posted below.<

Option 1 Edit Policy setting

As the issue is almost probably due to a Policy setting, so the first solution will guide you to change some settings to see if it works. The steps of this solution are divided into two parts. First, you need to check if the “Allow users to connect remotely by using Remote Desktop Services” is set to Not configured. Second, you need to check if the value data of fDenyTSConnections is set to 0. Please make sure you follow the steps in each part in the same order as provided.

Part 1.C is set to “Not configured”

1. Press Windows key + R to invoke the Run dialog box

Run Dialoge Box

Local Group Policy Editor Window

Remote Desktop Services

Allow Users To Connect Remotely By Using Remote Desktop Sevices

Step 4. Locate and double-click Allow users to connect remotely using Terminal Services” i, and set it to Not configured.Then click OK.

Not Configured

Part 2. Check if the value data of fDenyTSConnections is set to

Step 1. Press Windows key + R to invoke the Run dialog box.

Run Dialoge Box

Step 2. Type in regedit” and hit OK to open Registry Editor.

Run Box Regedit

Step 3. Navigate here:Computer > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Terminal Server

Control

Terminal Server/p>

Step 4. On the right pane, double-click the fDenyTSConnections entry to edit its properties.

FDenyTSConnections

Step 5. In the properties window, input 0 in the Value data field. The meanings of 0 and 1 are put below. The Click OK to save changes.

0 = Allow users to connect remotely using Terminal Services / Remote Desktop

1 = Disallow users to connect remotely using Terminal Services / Remote Desktop

Value Data

Step 6. Reboot your computer and check to see if you can now connect to the Remote Desktop connection.

Option 2 Download an alternative remote control application

Some of you may find that the above mentioned option is too complicated and want to find an easy way to remotely access to computer. You could also download an alternative remote control application called AnyViewer.

It is free, safe and fast remote access software for Windows11/ 10/8.1/8/7 and Windows Server 2019/2016/2012 R2, makes it possible for you to remote into PCs and establish remote desktop connection anywhere, anytime over internet. You can use it to access to your office PC when you are at home, on a trip, or in other locations. Free download it on your devices to establish remote connection.

Download Freeware Windows Servers & PCs
Secure Download

Its interface is very concise and it is easy to operate. You only need two steps to establish a remote control connection. The first step is to install AnyViewer on both the host computer and the client computer and launch the program. You need to know the device ID of the controlled computer in order to connect. The second step is to connect to the controlled computer via either request control or security code

Temporary Code

Choose the Way to Control the Device