This post serves as a comprehensive step-by-step guide on resolving the "Disconnected from the AnyDesk network" issue. If you encounter this problem while using AnyDesk, the following eight solutions provided will assist you in resolving it. Keep reading for detailed instructions.
Hi. AnyDesk is unable to connect to remote Windows 10 on my PC. The error message says 'Disconnected from the AnyDesk network.' How can I fix this issue? Thanks in advance.”
- Question from an AnyDesk user
AnyDesk is remote access software that allows you to access computers and other devices. However, occasionally you experience trouble like connecting to AnyDesk network stuck. This can result from incompatible hardware, improper installation, incorrect Firewall configurations, etc. Fortunately, you can use the following troubleshooting tips to regain access to the Internet quickly.
Here are eight proven solutions to resolve the AnyDesk "Disconnected from the AnyDesk network" issue. Try them sequentially to identify and resolve the problem.
If you are experiencing AnyDesk disconnected from the AnyDesk network, the first thing to do is check whether your Internet connection is stable.
Step 1. Press Win + R, type in “cmd” and click OK.
Step 2. Run the command "ping -t 8.8.8.8" to verify the time value. If the statistics fluctuate drastically, your Internet connection may need some assistance.
Windows Firewall settings might occasionally prevent applications from working properly on your device. Allowing AnyDesk over the Windows Firewall may assist in resolving the problem.
Step 1. Launch Control Panel and go to System and Security > Windows Defender Firewall. Click Allow an app or feature through Windows Defender Firewall in the left pane.
Step 2. Click Change settings, find and tick AnyDesk, and then click OK.
IPv6 is a communication protocol that provides an identifying and locating mechanism for computers on networks. According to some users, turning off IPv6 can resolve the problem.
Step 1. Navigate to Control Panel > Network and Internet > Network and Sharing Center. Click Change adapter settings.
Step 2. Double-click your network connection and select Properties.
Step 3. Uncheck the Internet Protocol Version 6 and click OK.
If you are having problems with the Anydesk program, you can try updating it to see if it resolves the issue.
Step 1. Launch AnyDesk, log in to your account, and open Settings.
Step 2. Click About AnyDesk on the left pane to check whether you have the latest version.
You can also set the auto-update option instead of updating the software manually.
In the Settings, click Security on the left pane. Under the Update section, tick Enable Auto-Update - Main Channel.
We advise disabling your third-party antivirus program if you are facing disconnected from the AnyDesk network.
Open the antivirus software. On the left, click the appropriate icon, then click the shield settings tab to disable the protection.
Sometimes a remote connection can become unreliable due to a corrupted local DNS cache. If that's the case, you can flush the DNS cache to enable your computer to connect to the host.
Step 1. Press Win + R, enter “cmd” and press OK.
Step 2. Enter the below commands one by one.
Occasionally, third-party programs can make apps break. To resolve this, run a Clean Boot to verify that your operating system loads with only the necessary system files and device drivers.
Step 1. To open the System Configuration app, press Win + R, type in “msconfig” and press OK.
Step 2. Go to the General tab, tick Selective startup, and check Load system services.
Step 3. Go to the Services tab, check the Hide all Microsoft services option, click Disable all, and click OK.
If you've exhausted the above seven "Disconnected from the AnyDesk network" fixes and are still encountering the issue, it might be time to consider an AnyDesk alternative. One such alternative is AnyViewer, a remote desktop software dedicated to delivering excellent performance with error-free connections, intuitive operations, and a variety of free features.
A significant advantage of AnyViewer is its free service, available for both personal and commercial remote usage. Unlike AnyDesk, which is only free for private use and blocks connections once detected for commercial use, AnyViewer offers free service for any type of use. This makes it particularly suitable for small business owners operating on a limited budget.
Download AnyViewer on your computers, and you can quickly start a remote session.
Step 1. Open AnyViewer on the host device, click Sign up to create a new account, and sign in.
Step 2. Log in to AnyViewer on the client computer using the same login information as the host.
Step 3. Go to the Device interface to see the list of your assigned devices. Click the computer you want to connect to and click One-click control.
Notes: For medium and large-sized businesses, it's advisable to consider upgrading to a Professional or Enterprise plan to access additional privileges: ➤Increased login device limit: Assign multiple devices to a single account for seamless control. ➤Unlimited simultaneous sessions: Control multiple computers simultaneously from one device. ➤Enhanced privacy mode: Safeguard your privacy by blackening the screen of the remote PC and disabling its keyboard and mouse. ➤High-speed file transfer: Transfer an unlimited number of files at speeds of up to 10 MB/s. ➤Improved device management: Organize devices into groups and create additional screen walls for more efficient device management.
In conclusion, encountering the "Disconnected from the AnyDesk network" error can be frustrating, but there are several effective solutions to resolve it. From checking your internet connection to updating AnyDesk and disabling IPv6, following these steps can often restore connectivity swiftly.
Remember to also consider alternatives like AnyViewer, especially if you continue to experience issues. AnyViewer provides a reliable, free remote desktop solution suitable for various needs, including commercial use. By implementing these solutions and exploring alternatives when necessary, you can ensure smoother remote access experiences.