By Vivian / Last Updated October 11, 2021

My Chrome Remote Desktop screen is black

"For many years, I have used the Chrome Remote Desktop application to complete my work, and it has always been running normally. However, I recently replaced a new computer. When I connected to the remote computer normally, the Chrome Remote Desktop screen went black. I can’t tell if there are some errors that have occurred in the settings.

black-screen

The domain of this computer is managed by a Google administrator. I am sure that there is no corresponding policy set to block Chrome Remote Desktop (CRD). The Windows Defender firewall also allows the use of CRD. I tried restarting the computer and restarting the Chrome browser, but it’s futile. I really need help now. "

Possible reasons for the black screen of Chrome Remote Desktop

The black screen of Chrome Remote Desktop always happens suddenly, and we can’t tell which operation is wrong. Nevertheless, we still need to understand the related causes.

Note: Apart from the black screen issue, you may encounter other CRD issues like Chrome Remote Desktop freezes Chrome Remote Desktop Mouse Click not working, etc.

▪ Reason 1. Chrome browser plug-in.
Although plug-ins can effectively improve the experience of using the Chrome browser, some plug-ins may cause various problems, such as a black screen on the CRD.

▪ Reason 2. Chrome Remote Desktop settings.
The correct settings can make remote connection easier, but in some cases, it may also be the cause of a black screen on the CRD.

▪ Reason 3. Improper use of the display.
When you use a laptop to connect to an external monitor or connect multiple monitors, you may easily turn off some of the less useful monitors, and this may cause a black screen on the CRD.

7 solutions to the black screen of Chrome Remote Desktop

After knowing the reasons, I guess you must desire to know how to fix the CRD black screen. Here are some detailed solutions and you can decide which one is the best one for you.

Method 1. Uninstall and reinstall Chrome Remote Desktop

When the problem occurs on your computer, reinstalling the Windows system can always solve it. This idea can also be suitable for CRD. Now, follow the steps of reinstalling CRD to solve the black screen issue.

Step 1. Expand "Extensions" in the upper right corner of the Chrome browser, and click "Manage Extensions" below.

manage-extensions

Step 2. Find Chrome Remote Desktop and click "Remove".

remove-chrome-remote-desktop

Step 3. Enter the "Chrome Remote Desktop" main interface, switch to the "Remote Access" tab, and click the blue download button in the Setting Remote Access column.

set-up-remote-access

Step 4. After jumping to the app store, click "Add to Chrome" to download Chrome Remote Desktop.

add-to-chrome

Step 5. Click "Add Extension" in the pop-up window.

confirm-installation

Step 6. Click "Enable" on the interface of setting remote desktop access, set "Choose a name" and click "Next"

choose-a-name

Step 7. Set "Choose a PIN" and click "Start", then Chrome Remote Desktop will be reinstalled successfully.

choose-a-pin

Method 2. Turn off "Remember my PIN on this device" on the remote computer

Although uninstalling and reinstalling CRD can solve most of the problems, it will also destroy your previously saved remote connection records. You can try to turn off "Remember my PIN on this device" on the remote computer to avoid the situation.

Step 1. In the "Remote Access" tab, click on the remote device that has been set up.

remote-devices

Step 2. In the remote connection window, enter the previously set PIN code, remember not to check the option "Remember my PIN on this device".

enter-the-set-up-pin

Method 3. Turn on the incognito mode of Google Chrome browser

It is said that turning on the incognito mode of the Chrome browser can help solve the problem of the black screen of the CRD. Next, I will give you a detailed introduction to the specific steps:

Step 1. Open the Chrome browser, find and click the icon with three dots arranged vertically in the upper right corner, and select " New Incognito Window" in the expanded menu (you can also use the shortcut key (Ctrl+Shift+N) .

incognito-window

Step 2. In the incognito mode, you need to log in to your Google account again, and re-download and install CRD (refer to the first method for specific steps).

set-up-remote-access-turn-on

Method 4. Remove the "Disable HTML5 AutoPlay" plug-in

Many people are accustomed to installing various plug-ins when using the Chrome browser. In fact, some Chrome plug-ins may cause various problems such as a black screen on the CRD. Therefore, we need to find and delete these plugins.

Step 1. Open the Chrome browser, find and click "Extensions" in the upper right corner, and select the last item "Manage extensions" in the expanded menu.

manage-extensions

Step 2. On the main interface of "Extensions", find the installed "Disable HTML5 AutoPlay" plug-in, and click "Remove".

remove-plugin

Step 3. Click "Remove" in the prompt pop-up window and confirm to delete the "Disable HTML5 AutoPlay" plug-in.

confirm-removal

Method 5. Remove VPN plugin

From the above content, it is clear that some Chrome browser extensions may affect the use of CRD. Actually, some VPN extensions may also affect the use of CRD, even it does not run.

Step 1. Open "Extensions" from the upper right corner of the Chrome browser, select "Manage Extensions" from the expanded menu (just as the above steps), find the VPN extension, and click "Remove".

remove-vpn-plugin

Step 2. Click "Remove" in the prompt pop-up window to confirm the deletion of the VPN plug-in.

confirm-to-remove-vpn

Method 6. Delete the remote computer and add it again

Deleting the remote computer directly is a good solution. In the feedback of some users, deleting and re-adding the remote computer will help solve the problem of the CRD black screen.

Step 1. Enter the main interface of "Chrome Remote Desktop", find the remote device that has been set up, and click the trash can icon in the upper right corner to confirm the removal of this remote device.

remote-devices

Step 2. Return to the main interface and click the blue open button in the lower right corner of "Setup Remote Access".

set-up-remote-access-turn-on

Step 3. Enter and confirm the name of the remote computer under "Select Name".

choose-a-name

Step 4. Set a new PIN code under "Select PIN code". You need to enter the same PIN code twice to confirm, then the remote computer is successfully added.

choose-a-pin

Method 7. Ensure that the remote computer monitor is turned on

When using CRD, you must keep the remote computer monitor turned on. If you turn it off you may encounter the problem of a black screen on the CRD. Therefore, what you need to do is to always keep the remote computer monitor on during the use of CRD.

Note: In addition to the black screen problem, there may also be a white screen problem or a blank screen. If you encounter a white screen when using Chrome Remote Desktop, you can change your browser to the Chrome browser to solve the problem.

A free alterative to Chrome Remote Desktop

If none of the above 7 solutions can help you solve the problem, or you think the solutions are too troublesome, then you might as well try this alternative to Chrome Remote Desktop, an equally free remote control software AnyViewer. As a free remote control software, AnyViewer cannot help you solve the problem of the black screen of Chrome Remote Desktop, but using it can avoid the problem from the root cause.

Preparation:

  • Both the local computer and the remote computer are connected to the network.
  • Download and install AnyViewer on the local computer and remote computer respectively:
Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Open and run AnyViewer on both computers.  You can see the device ID, temporary security code of the computer. On the client computer, enter the device ID of the computer you need to control and then click “Connect”

temporary-code

Step 2.  Then, you have two options to connect to the remote computer. Choose "Send a control request to your partner" if there is someone sitting in front of the remote computer to receive the request. 

send-a-control-request-to-your-partner

Step 3. Then, a message "Request to control your device" will appear on the remote computer. Your partner needs to click "Allow" to establish the remote connection. 

request-to-control-your-device

If there is no someone sitting in front of the remote computer you can choose " Input security code" to connect the remote computer. Just input the code you set in "Settings" and click "OK". Then, you can connect to the remote computer directly.

security-code

You can input a temporary security code or the security code set manually.  About the two kinds of security code: The difference between security code and temporary code

  • security code: You set it manually for permanent connections and it can be disabled at any time.
  • temporary security code: It is generated by the software that changes each time when AnyViewer is turned on.

set-security-code

 

copy-temporary-code

Conclusion

If you are struggling with the trouble caused by the black screen of Chrome Remote Desktop, you can try to solve it by following the above 7 methods. If none of the above 7 methods help you solve the problem, or if you think the solution is too troublesome, you might as well try this free alternative, AnyViewer, which can help you avoid the problem of Chrome Remote Desktop black screen.