By Vivian / Last Updated March 30, 2022

My Chrome Remote Desktop screen is black

"For many years, I have used the Chrome Remote Desktop application to complete my work, and it has always been running normally. However,  recently when I connected to the remote computer normally, the Chrome Remote Desktop screen went black. I can’t tell if there are some errors that have occurred in the settings."

black-screen

"The domain of this computer is managed by a Google administrator. I am sure that there is no corresponding policy set to block Chrome Remote Desktop. The Windows Defender firewall also allows the use of it. I tried restarting the computer, but it was futile. I really need help now. "

How to fix black screen of Chrome Remote Desktop

To fix Google Remote Desktop black screen, here are some detailed solutions and you can decide which one is the best one for you.

Method 1. Uninstall and reinstall Chrome Remote Desktop

When the problem occurs on your computer, reinstalling the Windows system can generally solve it. This idea may be suitable for the black screen in Chrome Remote Desktop. Now, follow the steps of reinstalling CRD to solve the issue.

Step 1. Expand "Extensions" in the upper right corner of the Chrome browser, and click "Manage Extensions" below.

manage-extensions

Step 2. Find Chrome Remote Desktop and click "Remove".

remove-chrome-remote-desktop

Step 3. Enter the "Chrome Remote Desktop" main interface, switch to the "Remote Access" tab, and click the blue download button in the Setting Remote Access column.

set-up-remote-access

Step 4. After jumping to the app store, click "Add to Chrome" to download Chrome Remote Desktop.

add-to-chrome

Step 5. Click "Add Extension" in the pop-up window.

confirm-installation

Step 6. Click "Enable" on the interface of setting remote desktop access, set "Choose a name" and click "Next"

choose-a-name

Step 7. Set "Choose a PIN" and click "Start", then Chrome Remote Desktop will be reinstalled successfully.

choose-a-pin

Method 2. Turn off "Remember my PIN on this device" on the remote computer

Although uninstalling and reinstalling CRD can solve most of the problems, it will also destroy your previously saved remote connection records. You can try to turn off "Remember my PIN on this device" on the remote computer to avoid the situation.

Step 1. In the "Remote Access" tab, click on the remote device that has been set up.

remote-devices

Step 2. In the remote connection window, enter the previously set PIN code, remember not to check the option "Remember my PIN on this device".

enter-the-set-up-pin

Method 3. Turn on the incognito mode of Google Chrome browser

It is said that turning on the incognito mode of the Chrome browser can help solve the problem of the black screen of the CRD. Next, I will give you a detailed introduction to the specific steps:

Step 1. Open the Chrome browser, find and click the icon with three dots arranged vertically in the upper right corner, and select " New Incognito Window" in the expanded menu (you can also use the shortcut key (Ctrl+Shift+N) .

incognito-window

Step 2. In the incognito mode, you need to log in to your Google account again and re-download and install CRD (refer to the first method for specific steps).

set-up-remote-access-turn-on

Method 4. Remove the "Disable HTML5 Autoplay" plug-in

Many people are accustomed to installing various plug-ins when using the Chrome browser. In fact, some Chrome plug-ins may cause various problems such as a black screen on the CRD. Therefore, we need to find and delete these plugins.

Step 1. Open the Chrome browser, find and click "Extensions" in the upper right corner, and select the last item "Manage extensions" in the expanded menu.

manage-extensions

Step 2. On the main interface of "Extensions", find the installed "Disable HTML5 AutoPlay" plug-in, and click "Remove".

remove-plugin

Step 3. Click "Remove" in the prompt pop-up window and confirm to delete the "Disable HTML5 AutoPlay" plug-in.

confirm-removal

Method 5. Remove VPN plugin

From the above content, it is clear that some Chrome browser extensions may affect the use of CRD. Actually, some VPN extensions may also affect the use of CRD, even it does not run.

Step 1. Open "Extensions" from the upper right corner of the Chrome browser, select "Manage Extensions" from the expanded menu (just as the above steps), find the VPN extension, and click "Remove".

remove-vpn-plugin

Step 2. Click "Remove" in the prompt pop-up window to confirm the deletion of the VPN plug-in.

confirm-to-remove-vpn

Method 6. Delete the remote computer and add it again

Deleting the remote computer directly is a good solution. In the feedback of some users, deleting and re-adding the remote computer will help solve the problem of the Chrome Remote Desktop blank screen.

Step 1. Enter the main interface of "Chrome Remote Desktop", find the remote device that has been set up, and click the trash can icon in the upper right corner to confirm the removal of this remote device.

remote-devices

Step 2. Return to the main interface and click the blue "Turn on" button in the lower right corner of "Set up Remote Access".

set-up-remote-access-turn-on

Step 3. Enter and confirm the name of the remote computer under "Select Name".

choose-a-name

Step 4. Set a new PIN code under "Select PIN code". You need to enter the same PIN code twice to confirm, then the remote computer is successfully added.

choose-a-pin

Method 7. Ensure that the remote computer monitor is turned on

When using CRD, you must keep the remote computer monitor turned on. If you turn it off you may encounter the problem of a black screen on the CRD. Therefore, what you need to do is to always keep the remote computer monitor on during the use of Chrome Remote Desktop.

A free alternative to Chrome Remote Desktop

If none of the above 7 solutions can help you solve Chrome Remote Desktop black screen, then you might as well try this alternative to Chrome Remote Desktop, an equally free remote control software-- AnyViewer. As a free remote control software, With AnyViewer, you can enjoy fast connection speed, low latency, and easy operation. It's worthy to mention that you even can realize remote access with one click, which is fairly convenient. Follow me to know how to operate.

Preparation:

  • Both the local computer and the remote computer are connected to the network.
  • Download and install AnyViewer on the local computer and remote computer respectively.
Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Realize remote access with one-click

Step 1. Sign up for an AnyViewer account and then sign in to this account on the two computers. Once logged in, the PC will be assigned to the account automatically. 

Log in AnyViewer

Step 2.   On the client computer,  go to "Device", click the PC that you need to control, and click "Remote control" to achieve remote connection with one click. 

Devices

Step 3. Now the remote control is successfully established. You can get a remote connection without any troubles.

Note: To access the remote computer in privacy mode (the screen of the remote PC will be black and the keyboard & mouse of the remote PC will be disabled), you need to upgrade to an advanced plan.

Get Remote access by access code 

If you need to help friends to solve the IT-related issue, you can try "Send a control request".

Step 1. On the client PC, input the device ID of the remote PC, and then click on “Connect”.

Connect

Step 2. On the client PC, for the pop-up option, choose the first one “Send a control request to your partner”, and then click on “OK”.

Send a Control Request to Your Partner

Step 3. On the host PC, click on "Allow" to receive the request control, then you can enjoy the remote session without any trouble.

Request to Control Your Device

Conclusion

If you are struggling with the trouble "Chrome Remote Desktop black screen", you can try to solve it by the above 7 methods. If none of the above 7 methods help you solve the problem, or if you think the solution is time and energy-consuming, you might as well try a free alternative to Chrome Remote Desktop, AnyViewer, which can help you avoid the problem of Chrome Remote Desktop black screen.