By Ellie / Last Updated August 12, 2022

 

My Chrome Remote Desktop shows black screen

"For many years, I have used the Chrome Remote Desktop to complete my work, and it has always been running normally. However, recently when I connected to the remote computer normally, the Chrome Remote Desktop screen went black. I can’t tell if there are some errors that have occurred in the settings. 

The domain of this computer is managed by a Google administrator. I am sure that there is no corresponding policy set to block Chrome Remote Desktop. The Windows Defender firewall also allows its use of it. I tried restarting the computer, but it was futile. I really need help now. "

- Question from Tina

black-screen

Why is Chrome Remote Desktop showing black screen?

The reason that causes black screen on Chrome Remote Desktop when remotely accessing another computer can be various and the most common causes are concluded as follows:

  • You have enabled Chrome Remote Desktop curtain mode.
  • Loads of cookies and caches.
  • Other Chrome Rmeote Desktop plugins cause conflict.
  • Chrome Remote Desktop is corrupted or outdated. 

How to solve Chrome Remote Desktop black screen problem

If your Chrome Remote Desktop also isn't working with showing black screen, you can try one or more fixes presented in the following content.

Fix 1. Disable Chrome Remote Desktop curtain mode

Chrome Remote Desktop curtain mode is used to lock the screen of the host computer. However, it may cause black screen. Follow the steps to disable it.

Step 1.  Press Windows + R, input regedit, and click Yes to open Regstiry Editor.

Step 2. Go to HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome\RemoteAccessHostRequireCurtain.

Step 3. Right-click it and change the value to 0

Disable Curtain Mode

Step 4. Restart your computer and see whether the black screen disappears. 

Fix 2. Turn on the incognito mode of Google Chrome browser

Or you can use incognito mode to exclude the cookies and caches.  Here are the specific steps:

Step 1. Open the Chrome browser, find and click the icon with three dots arranged vertically in the upper right corner, and select New Incognito Window in the expanded menu (you can also use the shortcut key (Ctrl+Shift+N).

incognito-window

Step 2. In the incognito mode, you need to log in to your Google account again and re-download and install Chrome Remote Desktop(refer to the first method for specific steps).

set-up-remote-access-turn-on

Fix 3. Remove conflicting Chrome plug-ins

 Some Chrome plug-ins like Disable HTML5 AutoPlay and VPN extension may cause black screen on Chrome Remote Desktop. Therefore, we need to find and delete these plugins.

Step 1. Open the Chrome browser, find and click Extensions in the upper right corner, and select the last item Manage extensions in the expanded menu.

manage-extensions

Step 2. On the main interface of Extensions, find the installed Disable HTML5 AutoPlay plug-in, and click Remove.

remove-plugin

Step 3. Click Remove in the prompt pop-up window and confirm the operation.

confirm-removal

 

Step 4. Then, find do the same steps to remove VPN extension from Goolge Chrome browser. 

confirm-to-remove-vpn

 

 

Fix 4. Turn off Remember my PIN on this device

 You can try to turn off Remember my PIN on this device of the remote computer to avoid the situation.

Step 1. In the  Remote Access tab, click on the remote device that has been set up.

remote-devices

Step 2. In the remote connection window, enter the previously set PIN code, remember not to check the option Remember my PIN on this device.

enter-the-set-up-pin

Fix 5. Delete the remote computer and add it again

In the feedback of some users, deleting and re-adding the remote computer can solve black screen of Chrome Remote Desktop. 

Step 1. Enter the main interface of Chrome Remote Desktop, find the remote device that has been set up, and click the trash can icon in the upper right corner to confirm the removal of this remote device.

remote-devices

Step 2. Return to the main interface and click the blue Turn on button in the lower right corner of Set up remote access.

set-up-remote-access-turn-on

Step 3. Enter and confirm the name of the remote computer under Select Name.

choose-a-name

Step 4. Set a new PIN code under Select PIN code. You need to enter the same PIN code twice to confirm, then the remote computer is successfully added.

choose-a-pin

Fix 6. Uninstall and reinstall Chrome Remote Desktop extension

This idea may be suitable for the black screen of Chrome Remote Desktop. Now, follow the steps of reinstalling CRD to solve the issue.

Step 1. Expand Extensions in the upper right corner of the Chrome browser, and click Manage Extensions below.

manage-extensions

Step 2. Find Chrome Remote Desktop and click Remove.

remove-chrome-remote-desktop

Step 3. Enter the Chrome Remote Desktop main interface, switch to the Remote Access tab, and click the blue download button in the Setting Remote Access column.

set-up-remote-access

Step 4. After jumping to the app store, click Add to Chrome to download Chrome Remote Desktop.

add-to-chrome

Step 5. Click Add Extension in the pop-up window.

confirm-installation

Step 6 .Click Enable on the interface of setting remote desktop access, set Choose a name and click Next.

choose-a-name

Step 7. Set Choose a PINand click Start, then Chrome Remote Desktop will be reinstalled on Google Chrome browser successfully.

choose-a-pin

The best free alternative to Chrome Remote Desktop

If you don't want to spend an amount of time on finding causes and trying solutions to black screen on Chrome Remote Desktop, why not try another remote desktop software? Take a look at AnyViewer now.

Get the best alternative to Chrome Remote Desktop for Windows 

AnyViewer supports you to access unattended remote computers with an account, security code, or request. You can choose one based on your preference.  It is featured with many functions during a remote session, including file transfer, resolution adjustment, etc. More »

Download Freeware Windows PCs & Servers
Secure Download

Option 1. Access remote computer with an account

Step 1. Install and run AnyViewer on both computers. Sign up for an AnyViewer account and then sign in to it on both PCs. 

Log in AnyViewer

Note: Once logged in, the PC will be assigned to the account automatically. And you can see the assigned computer in My Devices list for remote control, screen view, and so on. 

Step 2. On your local computer, go to Device and click the remote computer. Then, click Remote control

Devices

▶ Note: To access the remote computer in privacy mode (the screen of the remote PC will be black and the keyboard & mouse of the remote PC will be disabled), you need to upgrade to an advanced plan.

Step 3. Now the remote connection is successfully established. You can use the remote computer as if you were sitting in front of it. 

Operation

Option 2. Access remote computer via a security code

Step 1. On the remote computer, go to Settings > Recipient, enable Set my security code, and set a permanent security code for the remote computer. 

Step 2. On your local computer, create and log into an AnyViewer account. Go to Connect > type the device ID of the remote computer, choose Remote control and click Connect

Connect

Step 2. On the pop-up option, choose the second way and type the security code that you have set.  Then, click OK

Security Code

▶ Note: To offer instant remote support to your friend, you can choose the first way and your friend needs to accept the remote control request

Conclusion

Chrome Remote Desktop black screen problem can be solved in most cases after you try the afromenteiond fixes. If you want to remote access another computer easily, you can switch to another remote desktop software like AnyVeiwer directly when Chrome Remote Desktop is not working.