2024 Solved: Splashtop Mouse Click not Working [5 Solutions]

Curious about resolving Splashtop mouse click not working issues? Fret not; this article unveils effective solutions. Continue reading to troubleshoot and overcome your challenges!


By Carolyn / Updated on December 29, 2023

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Why can't I click on Splashtop?


I have the latest versions of Splashtop Business and Streamer installed on both computers. It has Accessibility permissions. I can see the distant computer when I launch Business, restart it remotely, and establish a connection, but once I'm connected, I can't use the mouse or keyboard on the remote machine. The mouse and keyboard are not locked. Any ideas why I have no control?

- Question from Splashtop Community


Splashtop serves as a remote desktop program, empowering users to control unattended computers from virtually any location. Despite its convenience, users often encounter challenges, including issues like Splashtop remote sound not working and Splashtop mouse click not working on Windows. This could be attributed to a malfunctioning mouse or issues within Splashtop itself. Fear not, as this article delves into solutions to address and resolve these concerns. Keep reading to find the solution you seek.

How to fix Splashtop mouse click not working [5 solutions]

Certainly, if you're keen on resolving the issue of the Splashtop mouse not working effectively, fret not. Without delay, the following five solutions are provided to assist you in rectifying this problem and ensuring smooth mouse functionality when using Splashtop.

Solution 1. Check the mouse working condition

Before exploring additional solutions, it is essential to conduct a meticulous examination of the mouse's functionality. Verify its proper operation by either connecting it to another computer or attempting to use a new mouse as an alternative. Repeating this check ensures the accuracy of your assessment. If the examination conclusively indicates a malfunction in the mouse's functionality, the most straightforward resolution is to replace it with a new one. This uncomplicated step serves as an effective and definitive solution to address the Splashtop mouse not working problem.

Solution 2. Modify mouse settings

If the examination confirms that the mouse is functioning properly without any issues, the next step involves adjusting your computer's mouse settings in an attempt to resolve the Splashtop mouse click not working on Windows. Follow these steps:

Step 1. Simultaneously press "Win + I" to open Windows Settings.

Step 2. Find and select the "Ease of Access" option.


Step 3. On the left-hand side, find "Mouse" and click to open it. Then, select "Control your mouse with a keypad" on the right-hand side.


Step 4. Utilize the numeric keypad to manipulate the mouse cursor easily. This action compels Windows to recognize a constant mouse connection.

Solution 3. Enable hardware accelerator settings

Users frequently encounter a situation where, upon connecting to their remote computers via Splashtop, they face difficulties controlling the mouse and keyboard. Enabling the hardware accelerator setting in the Streamer could potentially resolve this issue.

Step 1. Launch the Streamer application on the remote computer, navigate to the "Advanced" section, and locate "Hardware Accelerator." Check the box to activate this feature.


Solution 4. Reinstall Splashtop

If the aforementioned methods prove ineffective in resolving the Splashtop mouse not working issue, you may opt to reinstall Splashtop as an alternative approach to address the problem.

Step 1. Navigate to "Control Panel" > "Settings" > "Applications and Features" on Windows. Locate the Splashtop app you want to remove, select it, and choose the "Uninstall" option.


Step 2. Visit the official Splashtop website and download the latest version of the application.

Step 3. Once the download is complete, find the installation file on your system.


Step 4. To initiate the installation, double-click the installation file. If a User Account Control (UAC) prompt appears, click "Yes" to authorize and grant the necessary permission. If UAC requests a password, enter your Windows username and password.

Step 5. Allow the installation to proceed. Upon completion, you'll receive a prompt confirming the successful installation.


Solution 5. Contact Splashtop Support

If the problem persists, reach out to Splashtop customer support for assistance. They may have specific troubleshooting steps or insights into resolving the mouse click issue. You only need to visit the Splashtop official website, click "Contact Support" above and enter your relevant information.


AnyViewer: The best Splashtop alternative without mouse issue

By implementing the aforementioned solutions, you may have successfully resolved the Splashtop mouse click not working issue. Despite attempting each solution individually, if the problem persists for some users, it is advisable to explore a Splashtop alternative. AnyViewer stands out as a highly recommended option—a comprehensive, secure, reliable, and free remote control software.

Moreover, AnyViewer is available for both personal and commercial use, completely free of charge. In contrast, while Splashtop claims to offer a free version for personal use, numerous users have reported restrictions and limitations, even when not utilizing it for commercial purposes. The commercial version of Splashtop comes with a substantial price tag, making it cost-prohibitive for many users.

AnyViewer has garnered praise from numerous users for its commendable stability, reliability, and speed. With AnyViewer, concerns about mouse clicks are alleviated, as it ensures a fast and seamless remote session process without errors. Additionally, AnyViewer boasts an array of excellent features, such as one-click control, remote unattended access, file transfer, remote sound, text chat, multi-monitor support, and more, further enhancing its appeal and functionality.

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Step 1. Launch AnyViewer on both devices. Click "Log in" and proceed to "Sign up."


Step 2. Fill in the registration form with the necessary details to complete the process.


Step 3. Upon successful authentication into AnyViewer, your device will be seamlessly linked to the logged-in account.


Step 4. Navigate to "Device," select the target device, and click "One-click control" to activate unattended remote access, enhancing the efficiency of your remote sessions.


★Tips: Elevate your AnyViewer experience by upgrading to a Professional or Enterprise plan, unlocking a plethora of enhanced advantages:
Connect More Devices with One-Click Control: Seamlessly control a greater number of devices with the convenience of one-click control.
Unlimited Simultaneous Device Control: No restrictions on the number of devices that can be controlled simultaneously by a single computer.
Accelerated File Transfer Speeds: Experience faster file transfer speeds, streamlining data exchange between devices.
Efficient Device Management for Corporations: Create groups for corporations, facilitating the streamlined handling of large numbers of devices.
Privacy Mode Access: Ensure secure and confidential interactions during remote sessions with access to Privacy Mode.



Now that you're well-equipped with solutions to address the Splashtop mouse click not working problem, if the issue persists despite trying all the recommended fixes, we highly recommend opting for AnyViewer. With AnyViewer, you can enjoy a smoother and superior experience, free from concerns about mouse click problems. Don't hesitate—give it a try now and elevate your remote desktop experience.