Fixed: Splashtop Remote Sound Not Working [Windows & Mac]

This post primarily introduces how to fix Splashtop remote sound not working on Windows and Mac. If you're encountering this audio problem, continue reading to explore these effective remedies. Moreover, we'll also acquaint you with a no-cost alternative to Splashtop.


By Ellie / Updated on September 11, 2023

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Splashtop remote computer audio not working


I'm facing an issue where I don't receive any audio feedback from my remote computer while using Splashtop. Could someone please provide guidance on resolving this? Your assistance would be greatly appreciated. Thank you.”

- Question from Reddit

How to fix Splashtop remote sound not working [Windows & Mac]

When Splashtop remote sound not working on Windows or Mac, you can employ the following solutions to address the issue effectively.

How to fix Splashtop remote sound not working on Windows

Here are two potential remedies to resolve Splashtop remote sound not working on Windows.

Solution 1. Check output sound setting

When experiencing audio issues with Splashtop on a Windows system, it could be due to an incorrectly configured sound output setting. On Windows, you have the option to set sound to be directed exclusively to the remote/host device, solely to the local device, or to both simultaneously. To address this, follow the steps outlined below:

Step 1. Launch the Splashtop Streamer application on your remote/host device, and then navigate to the Settings tab.

Windows Sound Over the Remote Connection Only

Step 2. If you are currently in a remote session (conducting this remotely), disconnect from the session, and then reconnect. The remote audio settings will automatically refresh and update after the reconnection is established.

Solution 2. Check Windows system settings

When working with audio transmission, it is essential to ensure that your Windows system settings are correctly configured. If you encounter any issues with transmission, your initial point of investigation should be these settings. To verify and adjust them, follow these steps:

Step 1. Click on the Start menu, and then access the Settings.


Step 2. In the Settings menu, navigate to the System section.


Step 3. Select Sounds, and on the right side, under Related Settings, choose Sound Control Panel.

Sound Control Panel

Step 4. Inside the Sound Control Panel, under the Playback tab, make sure that the desired audio output device is set as the default by clicking on Set Default.


How to fix Splashtop remote sound not working on Mac

Here are three potential solutions to address Splashtop audio not working on Mac.

Solution 1. Make sure the Splashtop Remote Sound is installed

To enable audio streaming when connecting to a Mac device through Splashtop, it's essential to have the appropriate sound driver installed. Follow these steps:

Step 1. Open System Preferences and select Sound, as indicated below:


Step 2. Within the Sound settings, verify that both the "Input" and "Output" sections display Splashtop Remote Sound, as depicted below:

Splashtop Remote Sound

Step 3. If you do not find Splashtop Remote Sound listed, you will need to manually install the sound driver. Here's how:

  • Open the Splashtop Streamer application on your remote/host device.
  • Navigate to the Settings tab, and proceed to install the sound driver from there.

Install Sound Driver

Solution 2. Check the microphone setting

For macOS 10.14 and newer versions, enabling the microphone setting is imperative to facilitate sound streaming via Splashtop Streamer during remote connections. If you're encountering issues with remote sound, follow these steps to confirm if the microphone is enabled for Splashtop Streamer:

Step 1. Begin by opening System Preferences, and then proceed to the "Security & Privacy" pane.

Step 2. Within the "Microphone" section, ensure that Splashtop Streamer has been granted permission to stream sound. Verify its status to guarantee proper functionality.


Solution 3. Verify the output sound setting

The output sound setting can play a crucial role in resolving sound-related issues. Ensure that the "Output sound over the remote connection only" option is selected within the Settings tab of the Splashtop Streamer application.

Step 1. Initiate the Splashtop Streamer application on the remote/host device and access the Settings tab.

Mac Sound Over the Remote Connection Only

Step 2. If you are currently in a remote session (conducting this remotely), disconnect from the session, and then reconnect. The remote audio settings will be updated automatically after the reconnection is established, potentially resolving the issue.

Bonus tip: Discover a free Splashtop alternative without sound issue

For those in search of a sound issue-free alternative to Splashtop, consider AnyViewer as an excellent choice. This no-cost remote desktop software distinguishes itself with its robust feature set and dependable sound functionality. When you require seamless sound transmission from the remote side, AnyViewer steps up to the plate.

What sets AnyViewer apart is not only its sound reliability but also its accessibility as a free solution, catering to both personal and commercial needs. The software packs an impressive arsenal of features, including file transfer capabilities, built-in chat functionality, and support for multi-monitor setups—a package unavailable in Splashtop's free version.

AnyViewer Splashtop Free

Getting started with AnyViewer is straightforward:

Step 1. Install AnyViewer on your chosen devices.

Download Freeware Win PCs & Servers
Secure Download

Step 2. Establish the foundational setup by registering and logging in with the same account on both devices.

Log in AnyViewer

Step 3. On your local device, locate the target remote computer listed under Devices and initiate connections effortlessly using the One-click control feature.

Connect to My Devices

Step 4. To enable remote sound, make sure sound is activated in the toolbar.


Unlock a host of additional benefits by upgrading to a Professional or Enterprise plan, including:
Increased device allocation for simplified one-click control.
Enhanced file transfer speeds for efficiency.
Secure connections with privacy mode to safeguard your data.
High-quality image rendering for an immersive remote experience.
Efficient device management through group creation in an enterprise context.
And a plethora of other advanced features to meet your diverse remote desktop needs.


The bottom line

In summary, whether you're looking to troubleshoot Splashtop sound issues or explore a dependable alternative, this guide equips you with the knowledge and solutions needed for a seamless remote desktop experience. Say goodbye to sound woes and embrace the possibilities that AnyViewer and our troubleshooting tips offer.