By Annie / Last Updated October 1, 2021

The issue: Remote Desktop can't connect to the remote computer

Help! I have two computers in the same network. I’ m trying to access unfinished work file or folder on one Windows 10 computer from another Windows 10 computer. But after I typed computer name and clicked “Connect” on Remote Desktop Connection window, I only got an error that shows “Remote Desktop can’t connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network

Remote Desktop Can't connect to the Remote Computer

How come I cannot connect to my remote computer using Remote Desktop? How to resolve the problem? Is there any suggestion? Thanks in advance!

Why is Remote Desktop not connecting?

Generally speaking, the reasons that cause Remote Desktop (RDP) not connecting to remote computer are network connection, Remote settings, user permissions, RDP services status, antivirus software, unmatched credentials, Windows update and so on. This RDP not connecting issue can happen not only on Windows 10, but also on Windows 11, Windows 8.1 or Windows 8.

Tested fixes for Remote Desktop can’t connect to the remote computer

Before taking further measures, confirm the remote computer is turned on and is connected to network.

Fix 1. Allow remote connection to the remote computer

If remote connection hasn’t been enabled on the remote PC (the host computer), you won’t connect to your remote computer using Remote Desktop client. Do as follows to enable remote access.

Note: Windows 10 Home Edition doesn't support Remote Desktop. That is to say, you won't be able to connect to a Windows 10 home computer using Remote Desktop.

Step 1. On the host computer, press Windows + R to open Run dialogue.

Step 2. input “sysdm.cpl” and click “OK” button to open the “System Properties” window.

Step 3. Click the “Remote” tab and choose “Allow remote connection to this computer”.

Remote Desktop Tab

Note: If you want to use Remote Assistance to help the PC solve issues, check the “Allow Remote Assistance connection to this computer” as well. To realize the differences betwwen Remote Asisstance and Remote Desktop, refer to: Remote Assistance VS Remote Desktop: Which Is Better?

Fix 2. Allow RDP on Windows Firewall Settings

RDP connection can be blocked by firewall on the remote desktop. You can check out the following steps to allow Remote Desktop and try to connect to the remote computer again.

Step 1. In the Search box, input “Allow Apps to Communicate through Windows Firewall” and click it.

Step 2. Locate “Remote Desktop” and check the box before it.

Allow RDP on Firewall

Step 3. Click “OK” to save the change.

Fix 3. Check the status of RDP services

If the RDP cannot connect to the remote computer issue isn’t related to the first two reasons, you can check the status of RDP services on the two computers. Do the following steps:

Step 1. Open Run window, input “services.msc” and hit Enter to open Services.

Step 2. Locate “Remote Desktop Services, right click it and choose “Prosperities”.

Check Status of RDP Services

Step 3. Then you can check the status of RDP services.

Fix 4. Assign permissions to users from Group Policy Editor

If you have enabled remote access to the remote computer and the RDP services are enabled on the two computers but RDP is still not working, you can assign permission to users who access the computer.

Step 1. On the remote computer, enter “gpedit.msc” and click “OK” to open Group Policy Editor.

Step 2. Go to the following path:/p>

Computer Configuration > Windows Settings > Security Settings > Local Policy > User Rights Assignment

User Permission

Step 3. Double-click “Allow log on through Remote Desktop Services”.

Step 4. Add the user or group and then click “OK”.

Fix 5: Remove your saved Remote Desktop credentials.

If your RDP used to work smoothly in connecting to another computer but isn’t working somehow, try to remove misconfigured saved Remote Desktop credentials to fix the issue. Here are the detailed steps:

Step 1. Press “Windows” + “R”, input “mstsc.exe” and click “OK” top open Remote Desktop Connection.

Run RDP

Step 2. Type the remote computer’s IP address. Then you’ll able to edit or delete these credentials for the remote computer. To remove the saved RDP credentials, just click “delete”.

Step 3. Reconnect to the remote computer to see whether “Remote Desktop Can’t connect to the compute for one of those reasons…” disappear.

ix 6. Add RDGClientTransport Key in Registry Editor

If aforementioned fixes are not working for the RDP error, you can add “RDGClienTransport” Key in Registry Editor to force RPD to use RPC/HTTP connection instead of HTTP/UDP.

Step 1. Launch Run window, input “regedit” and click “Enter” to open Windows Registry Editor.

Step 2. Navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client.

Terminal Server Client

Step 3. Right-click the empty space on the right panel and choose“New” > “DWORD (32-bit) Value”. Then, name the value “DGClientTransport”.

New Value

Step 4. Double-click the new key, choose Properties, and set value data to 1 and click “OK”.

Step 5. Reboot your computer to make the change into effect

Solution 7. Run DISM.exe and SFC to fix corrupted system files

Supposed that Remote Desktop cannot connect to the remote computer because one of those reasons… error happens after Windows update, corrupted system files caused by update might be the cause. Then, you can run DISM.exe and SFC to fix corrupted system files and solve the RDP issue.

Step 1. On the search box, input “Command Prompt”, right click it and choose “Run it as administrator”.

Step 2. Then you can run DISM.exe and SFC on Command Prompt interface.

Run DISM.exe

  • DISM.exe /Online /Cleanup-Image /CheckHealth
  • DISM.exe /Online /Cleanup-Image /ScanHealth
  • DISM.exe /Online /Cleanup-Image /RestoreHealth

Run SFC

  • sfc/scannow

After executing the commands, restart your computer and see if you can connect to the remote computer with Remote Desktop.

If the commands isn’t useful in resolving RDP not connecting after Windows update, you can restore your Windows to a previous point.

Fix 8. Switch to a free Remote Desktop alternative

If you don’t want suffering from trying kinds of methods to solving Remote Desktop cannot connect to the remote computer issue, why not just resort to an alternative to Remote Desktop?

Here AnyViewer, a safe & stable remote connection freeware for accessing one Windows computer from another is highly recommended. It can work with all editions of Windows 11/10/8.1/8/7 and Windows Server 2019/2016/2012 R2. What’s more, it can connect one computer from another computer without configuring Firewall Settings and other Windows Settings even the two pcs under different networks. Free download it and see how to use it to connect to a remote PC.

Step 1. Install and launch the remote connection software on the host computer (the remote computer) and the client computer.

Step 2. On the client computer, input the Device ID of the remote computer in the box under “Partner ID:”. Then, click “Connect”.

Main

Step 3. Now you’ll in the “Request Control” window where two options are offered to connect to the remote computer.

Security Code

  • Send a control request to your partner: if you choose this way, your partner will receive a control request from your computer and he/she can deny or allow the control.
  • Input security code: if you choose this way, you can type the security code and click OK to control your remote computer directly.

Step 4. After the remote session is established, you can use the remote computer as you were sitting in front of it. And you can access files on the remote computer, run applications on it and so on.

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