How to Fix the Remote Resource Can’t be Reached on Remote Desktop

This post mainly introduces to you the detailed steps on how to fix the remote resource can’t be reached on Remote Desktop.


By Ellie / Updated on May 24, 2023

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Error message: The remote resource can’t be reached

“When using Remote Desktop, I ran across a difficulty. I’ve got an error message saying: ‘The remote resource can’t be reached.’  The error code is 0x300000d and the extended error code is 0x0. It suggests I check the connection and try again or ask the network administrator for help. Is there anyone who knows what’s going on? Any recommendations would be much appreciated.”

The Remote Resource Cant Be Reached Remote Desktop

Fix the remote resource can’t be reached on Remote Desktop

Here in this part, we listed the detailed steps on how to fix the remote resource can’t be reached with error code 0x300000d on Remote Desktop Services when remote into another computer.

Step 1. Search for Remote Desktop Connection in the Search box. And then open it.

Remote Desktop Connection

Step 2. In the Remote Desktop Connection dialog box, click Show Options.

Show Options

Step 3. Click the Advanced tab, and then click Settings under Connect from anywhere.

Advanced Tab Settings

Step 4. Check whether the name of the remote server is correct. If it is correct, then you can continue the following steps.

Gateway Server Name

Step 5. Press Win + R and then type in “cmd” to open the Command Prompt. Type in: ping + space + SERVER NAME. For example, if your server name is, then you should type in: ping Then press Enter.

Ping Server Name

Step 6. If the command prompt cannot resolve the IP address, then you are either experiencing a DNS problem (in which case try rebooting your router) or you are not properly connected to the internet (try reconnecting to your WiFi or using a LAN cable).

Free alternative to Windows Remote Desktop: AnyViewer

If the method mentioned here didn’t help you fix the remote resource can’t be reached on Remote Desktop, then we suggest you use the free third-party remote access software for Windows, AnyViewer, which is easy to set up and quite convenient to use. Reviews from users say that AnyViewer has been pretty useful in letting them remote into other computers quickly and stably.

Next, let’s download AnyViewer and learn how to remotely access another computer with AnyViewer.  To connect from mobile devices, you need to download AnyViewer from App Store on iPhone or Google Play on Android.

Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

Step 1. Install, and launch AnyViewer on both devices. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 2. Fill in the signup information and you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account.

Free Editions

Step 3. Log in to the same AnyViewer account on the two devices, then you can achieve a direct connection by clicking One-click control.

Connect to My Devices

✍ Important note:  Need to connect to the remote computer in privacy mode to prevent the remote computer from being viewed and operated by others? Upgrade to Professional to Enterprise. After that, you can also enjoy other privileges, like assigning more devices for one-click access, remotely access multiple computers simultaneously from one computer, and so on. 

After successfully connecting to another computer, you can remotely view files, access programs, open browsers, etc.

One to Many Support