November 26, 2021 / Posted by Ellie

Error message: The remote resource can’t be reached

“When using Remote Desktop, I ran across a difficulty. I’ve got an error message saying: ‘The remote resource can’t be reached.’ It suggests I check the connection and try again or ask the network administrator for help. Is there anyone who knows what’s going on? Any recommendations would be much appreciated.”

Fix the remote resource can’t be reached on Remote Desktop

Here in this part, we listed the detailed steps on how to fix the remote resource can’t be reached on Remote Desktop Services.

Step 1. Search for Remote Desktop Connection in the Search box. And then open it.

Remote Desktop Connection

Step 2. In the Remote Desktop Connection dialog box, click Show Options.

Show Options

Step 3. Click the Advanced tab, and then click Settings under Connect from anywhere.

Advanced Tab Settings

Step 4. check whether the name of the remote server is correct or not. If it is correct, then you can continue the following steps.

Gateway Server Name

Step 5. Press Win + R and then type in “cmd” to open the Command Prompt. Type in: ping + space + SERVER NAME. For example, if your server name is, then you should type in: ping Then press enter.

Ping Server Name

Step 6. If the command prompt cannot resolve the IP address, then you are either experiencing a DNS problem (in which case try rebooting your router) or you are not properly connected to the internet (try reconnecting to your WiFi or using a LAN cable).

Free alternative to Windows Remote Desktop: AnyViewer

If the method mentioned here didn’t help you fix the remote resource can’t be reached on Remote Desktop, then we suggest you use the free third-party remote access software for Windows, AnyViewer, which is easy to set up and quite convenient to use. Reviews from users say that AnyViewer has been pretty useful in letting them remote into other computers quickly and stably.

Next, let’s learn how to remotely access another computer with AnyViewer.

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 Methods 1. Send a control request

Step 1. Download, install, and open AnyViewer on both devices. Input the device ID of the host computer and then click Connect.


 Step 2. Click Send a control request to your partner.

Send a Control Request to Your Partner

Step 3. On the host computer, click the green button to make the connection successful.

Request to Control Your Device

Methods 2. Input security code

Step 1. On the host computer, go to Settings > Recipient. Tick the third option and then set the permanent security code.  

Accept Remote Control

Step 2. On the client computer, input the device ID of the host computer and then click Connect.


Step 3. Choose Input a security code and click OK (the controller can input either the permanent security code or the temporary security code of the recipient).

Security Code

After successfully connected to another computer, you can remotely view files, access programs, or open browsers, etc. Besides, AnyViewer also allows you to remotely access multiple computers simultaneously without any lag and delay.

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