Top 12 Remote Assistance Software for Seamless Support

What is the best remote assistance software?

Remote assistance software enables IT professionals to access and control another user's device over the internet—just as if they were sitting right in front of it.

Whether accessing files, managing software updates, or troubleshooting technical issues, this tool allows businesses to keep operations smooth, secure, and stress-free—even when employees are scattered across the globe.

The best remote assistance software should offer a seamless user experience, strong security features, cross-platform compatibility, and reliable performance. Solutions like AnyViewer, TeamViewer, and Zoho Assist stand out for their ease of use, fast connections, and powerful toolsets.

Top 12 remote assistance software

Here are our top 12 selections for the best remote assistance software.

Option 1. AnyViewer– Best for ease of use and performance

AnyViewer is an outstanding remote assistance software that excels in offering a seamless and intuitive user experience. Whether you are a small business owner or part of an IT team, AnyViewer provides all the necessary tools to ensure that remote access is smooth, secure, and efficient. It is designed to meet the needs of various users by offering performance-driven features, user-friendly interfaces, and robust security protocols.

Key Features:

• High Performance: AnyViewer provides exceptional remote access performance even on slow or unstable internet connections. You can enjoy high-quality sessions with low latency and no interruptions.
• Cross-Platform Compatibility: Whether you are using Windows, macOS, iOS, or Android, AnyViewer ensures seamless remote control between devices, making it a versatile choice for individuals and teams with mixed environments.
• Effortless File Transfer: The file transfer functionality allows for quick and secure sharing of documents between remote devices.
• Unattended Access: This feature is perfect for businesses that need constant remote management. You can access devices even when they are unattended, without requiring the other party to be present.
• Unlimited Concurrent Sessions: AnyViewer allows you to manage multiple remote sessions simultaneously, making it perfect for IT support teams or businesses handling multiple devices at once.
• High Security: With military-grade encryption (AES 256-bit) and two-factor authentication, AnyViewer ensures that all connections and file transfers are protected from unauthorized access.

Pros:

• User-Friendly: The interface is designed to be easy for anyone to use, with a setup process that is quick and hassle-free, making it perfect for both beginners and experts.
• Reliable Performance: AnyViewer consistently delivers smooth remote access sessions, even over slow internet connections. This reliability is crucial for businesses where uninterrupted access is essential.
• Security Features: AnyViewer's top-notch encryption and two-factor authentication guarantee that all data remains safe during remote sessions.
• Affordable Pricing: Unlike other premium remote assistance tools, AnyViewer provides exceptional value with competitive pricing, making it accessible for individuals, small businesses, and large enterprises.
• Global Reach: You can easily access devices globally, regardless of location, which is a vital advantage for companies with remote teams or international clients.

Why Choose AnyViewer?

AnyViewer stands out in the crowded remote access software market for its combination of excellent performance, ease of use, and security. Its wide range of features makes it ideal for businesses of all sizes and individuals alike, ensuring seamless, fast, and secure remote connections at all times. Whether you need to support clients, troubleshoot systems, or manage remote workstations, AnyViewer has you covered. Its affordability, combined with its advanced functionalities, ensures you get more value for your money, making it the best choice for those who want reliable and efficient remote access.

If you want an all-in-one solution for remote assistance that combines ease of use, performance, and security, AnyViewer is your go-to tool.

Option 2. TeamViewer – Best for cross-platform support

TeamViewer is a leading solution for remote access, offering seamless connectivity across various platforms. It is especially suited for IT teams that need quick, secure access to a wide range of devices without the need for a VPN.

Key Features:

• Cross-platform support, including Windows, macOS, Linux, and mobile devices
• Remote printing and effortless file sharing
• Screen sharing for iOS devices
• Secure unattended access for managing devices remotely
• Wake-on-LAN, remote restart, and app installation capabilities

Pros:

• Exceptional cross-platform compatibility
• High-level security with end-to-end encryption
• Ideal for IT support teams and remote troubleshooting
• Reliable performance even over slow connections

Cons:

• Higher pricing compared to some alternatives
• Some advanced features are only available with premium plans
• Requires a stable internet connection for full functionality
• Can be resource-intensive on the host machine during heavy usage

Option 3. Zoho Assist – Best cloud-based option

Zoho Assist delivers a robust, cloud-native remote support platform that's ideal for both IT teams and customer support professionals. It balances usability, flexibility, and security, making it a go-to solution for businesses of all sizes.

Key Features:

• Reboot and auto-reconnect during active sessions
• Seamless multi-monitor navigation
• Secure file transfer and real-time chat
• Schedule sessions in advance for planned support
• Custom branding options to reflect your company identity

Pros:

• Completely browser-based with no installation needed
• Affordable pricing with flexible plans
• Intuitive interface and fast performance
• Great for both remote support and unattended access

Cons:

• Limited offline functionality
• Mobile access is functional but not as feature-rich
• Advanced features may require higher-tier subscriptions
• Integration with third-party tools could be more extensive

Option 4. BeyondTrust – Best for enterprise-level security

BeyondTrust is a premium remote access solution tailored for organizations that demand airtight security and strict compliance. It's trusted by enterprises handling sensitive data and complex IT infrastructures.

Key Features:

• Comprehensive audit trails and full session recordings for compliance
• Secure remote access without relying on VPNs
• Deep customization through robust integrations with ITSM and IAM tools
• Centralized control over user roles and access permissions
• Granular control of endpoints and privileged accounts

Pros:

• Built with enterprise-grade security in mind
• Perfect for regulated industries like finance and healthcare
• Strong identity and access management features

Cons:

• High cost may be prohibitive for smaller teams
• Requires technical expertise to fully implement
• Interface may feel complex for non-technical users
• Limited flexibility for casual or infrequent remote access needs

Option 5. ConnectWise Control – Best for IT technicians

Previously known as ScreenConnect, ConnectWise Control is a robust remote support solution tailored for IT professionals, support teams, and managed service providers. It’s designed to deliver fast, secure, and highly customizable remote access at scale.

Key Features:

• Role-based access controls to manage permissions securely
• Automatic session timeout settings for improved safety
• Two-factor authentication for enhanced login security
• Instant, on-demand remote support for clients and users
• Support for multiple concurrent sessions and user management

Pros:

• Tailored for IT teams and tech support workflows
• Highly secure and configurable environment
• Scalable for large-scale deployments

Cons:

• Interface can feel complex for beginners
• Pricey for smaller organizations or individuals
• Some features require advanced configuration to set up properly
• Branding customization locked behind higher-tier plans

Option 6. Dameware Remote Everywhere – Best for Managed Service Providers

Dameware Remote Everywhere (DRE) is a lightweight, cloud-based remote support solution from SolarWinds, designed for IT professionals needing quick and secure access to endpoints.

Key Features:

• Instant remote connections with low latency.
• Support for Windows, Mac, iOS, Android, and Linux.
• Session recording, live chat, and screenshot capturing.
• Multi-factor authentication and 256-bit AES encryption.
• Real-time system health reports and diagnostics.

Pros:

• Cloud-based and fast to deploy.
• Strong focus on security and compliance.
• Provides excellent visibility into endpoint performance.

Cons:

• Slight learning curve for new users.
• Mobile experience is not as refined.
• May be overkill for casual users or individuals.
• Subscription pricing can be steep for small teams.

Option 7. RemotePC – Best for simple remote desktop access

RemotePC is a straightforward, efficient remote desktop solution ideal for small to medium-sized businesses. It delivers essential features in a clean, no-fuss interface, making remote connectivity simple without sacrificing key functionality.

Key Features:

• Access your remote computers directly through any web browser
• Real-time chat support during active remote sessions
• Record sessions for later review or training purposes
• Drag-and-drop file transfer for quick data sharing
• Always-on remote access with easy device management

Pros:

• Budget-friendly pricing with essential remote features
• User-friendly interface suitable for beginners and pros alike
• Strong performance across different platforms

Cons:

• Limited advanced IT management tools
• Fewer integrations compared to enterprise-level software
• No built-in password manager or collaboration suite
• UI could benefit from a more modern refresh

Option 8. Amazon WorkSpaces – Best for centralized IT management

Amazon WorkSpaces is a secure, cloud-based virtual desktop solution by Amazon Web Services (AWS). It allows users to launch Windows or Linux desktops from anywhere, helping businesses maintain secure and scalable remote work environments.

Key Features:

• Managed virtual desktops hosted in AWS.
• End-to-end encryption for secure communication.
• Integration with Active Directory for access control.
• Persistent storage so that user data is always saved.
• Device flexibility, including support for Windows, macOS, Android, iOS, and web access.

Pros:

• Great for enterprises needing a scalable remote desktop infrastructure.
• Eliminates the need for on-prem hardware.
• Seamless AWS integration if you're already on their cloud.

Cons:

• Can be expensive for smaller businesses.
• Setup complexity may require AWS expertise.
• Limited customization compared to self-hosted VDI solutions.
• Performance heavily depends on the internet connection.

Option 9. GoToMyPC – Best for hassle-free remote access

GoToMyPC by LogMeIn is a user-friendly remote access solution that's been around for years, known for its ease of use and quick setup process.

Key Features:

• Instant access to your work computer from anywhere.
• Multi-monitor support for advanced setups.
• Clipboard sync and file transfer tools.
• Remote sound enables you to hear audio directly from your remote computer.
• Mobile access is available through apps for iPhone, iPad, Android, and Kindle devices.

Pros:

• Super easy to install and use.
• Strong remote performance and speed.
• Reliable for solo professionals and small businesses.

Cons:

• Pricey compared to competitors with similar features.
• No remote support tools like chat or session recording.
• UI feels a bit outdated.
• Not ideal for enterprise-scale deployments.

Option 10. Splashtop – Best for top-tier security and reliable performance

Splashtop is a high-performance remote access and support solution designed for both individuals and enterprises. It offers robust features and exceptional performance, particularly for remote desktop access over low-latency networks.

Key Features:

• High-definition remote sessions even over weak connections.
• Drag-and-drop file transfers and clipboard sync.
• Session recording, chat, and remote printing.
• Multi-to-multi monitor support, ideal for advanced users.
• Wake-on-LAN, remote reboot, and unattended access.

Pros:

• Competitive pricing with great value.
• Secure with TLS and 256-bit AES encryption.
• Easy deployment at scale with centralized management tools.

Cons:

• Some advanced features require higher-tier plans.
• Mac support not as strong as Windows.
• May require installation of different versions for varied use cases (Business, SOS, etc.).
• Limited integration with third-party IT systems.

Option 11. VNC Connect – Best for flexible remote access across platforms

VNC Connect by RealVNC is a well-known remote desktop tool that supports cross-platform access and is popular for both attended and unattended connections.

Key Features:

• Cross-platform support (Windows, Mac, Linux, Raspberry Pi).
• Direct and cloud connectivity options.
• File transfer, chat, printing, and screen recording.
• Multi-factor authentication for added security.
• Granular session permissions and audit logs.

Pros:

• Strong reputation in the remote access space.
• Offers both home and business plans.
• Good for mixed-OS environments.

Cons:

• Performance isn't as smooth as competitors like AnyViewer.
• Limited support for mobile device access.
• Lacks modern collaboration features (chat, whiteboard, etc.).
• File transfer speed is relatively slow.

Option 12. LogMeIn – Best for growing businesses needing advanced collaboration

LogMeIn offers enterprise-grade remote access and support software with strong performance and high-end features. It's especially effective for businesses that require remote control and file collaboration.

Key Features:

• Remote control and desktop sharing.
• File management and collaboration tools.
• Multi-monitor display support.
• LastPass Premium included for password management.
• Remote printing and secure file sharing.

Pros:

• Trusted brand with enterprise reliability.
• Scalable for large IT teams.
• Great support for team collaboration.

Cons:

• Very expensive compared to alternatives.
• Interface can feel cluttered or overwhelming.
• Resource-intensive on host machines.
• Some features locked behind higher-tier plans.

Conclusion

In conclusion, choosing the best remote assistance software depends on your specific needs, such as ease of use, performance, security, and compatibility. AnyViewer stands out as an excellent option for its seamless user experience, robust security, and affordable pricing, making it the ideal remote desktop software for businesses of all sizes. Ultimately, selecting the right tool requires evaluating your unique requirements, ensuring that the software you choose enhances your team's productivity and security while providing reliable remote access.