By Ellie / Last Updated November 24, 2022

My Remote Desktop stuck at splash screen

“I just installed a fresh Windows 10 on my PC and I used Remote Desktop as before. But when launching the PC  to remote into for work, it freezes suddenly. Then I close the connections and try to reconnect, but I get stuck on the windows 10 splash screen with the spinning dots and "Welcome". What can I do to fix it?”

How to fix Remote Desktop stuck at splash screen

Remote Desktop (RDP), as a Windows built-in remote access feature, allows us to remotely control a PC from another PC. However, some users complain that they always run into various issues with it. Here in this post, we’ll give you a detailed explanation, aiming at “RDP stuck on splash screen” on Windows 11, 10.

Solution 1. Startup PC in safe mode

According to some users, the issue has gone when they force a safe boot and a proper shutdown, then the issue disappears. Therefore, we can try it.

Step 1. Press the Windows Key + R. Type msconfig in the dialog box and then press the Enter key.

Run Box Msconfig

Step 2. Select the Boot tab. Tick the Safe boot option and click Apply. Finally, click on “OK”.

Safe Boot

Step 4. Choose Restart to apply the changes when the System Configuration window pops up.

Restart PC to apply

Step 5. After loading to desktop, turn off the Safe Boot as the above steps and then restart PC again.

Step 6. Reconnect to the remote PC to see whether the issue remains,

Solution 2. Return to the previous Windows version

As the user said, he met with the issue after upgrading the Windows. To a large degree, it can be concluded that the update bugged it out. For this reason, we can return to the previous Windows version to fix the issue.

Step 1. Press Win + I to open “Settings” and find the place of Update & Security.

Find Update and Security

Step 2. Scroll down and find the Recovery. Click on “Get started” under “Go back to the previous version of Windows 10”.

Get Started

Step 3. Keep choosing “Next” all the way. Finally, click on “Go back to the previous version” to complete the operation.

Check Go Back to the Previous Version

Step 4. RDP into a server again to check the issue remains or not.

Bonus tip: Remote Desktop App stuck on splash screen

Apart from meeting with Windows-built in feature RDP stuck at the splash screen, some users have reported that they run into the same issue on Remote Desktop App, which is installed from Microsoft Store. Focusing on this situation, here is a solution for you. That’s installing a media pack.

Install Media Pack

Step 1. Press Win + I to open “Settings” and then locate Apps.

Windows Settings Apps

Step 2. Scroll down and find Apps & Features. Click on “Optional features”.

Optional Features

Step 3. Click on “Add a feature”.

Add a Feature

Step 4. Scroll down and find the Media Feature Pack in the list of available Optional Features.

Media Feature Pack

Step 5. After completing the installation, reboot the PC. Finally, reconnect to the remote PC to check whether the issue disappears.

Dedicated to the ultimate experience in remote access-- Anyviewer

Now, your issue “RDP stuck on splash screen” on Windows 11, 10 still persist? If it works well after trying the solutions, that will be great for you. If the issue still bothers you and influences your daily life, we recommend a free alternative to RDP-- AnyViewer, which is dedicated to the user’s ultimate experience in remote access.

For the features like easy operation, fast connection speed and flexible methods..., AnyViewer can give you a better experience. The process of connecting will be definitely smooth. Click on the button to get AnyViewer and follow me to enjoy it.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Install AnyViewer. Sign up for the AnyViewer account and then log in to this account on the two computers. Once logged in, the PC will be assigned to the account automatically. (If you sign up in the official website, you can log in directly.)

Log in AnyViewer

Step 2. After logging in, you can see your interface in the following picture. 

Free Editions

Step 3. On the client computer, go to "Device", locate and click the PC that you need to control. And then click "One-click control" to achieve a remote connection with one click. 

Connect to My Devices

If you need to help your friends without signing the AnyViewer account, you can also go to the “Connect” tab to realize a remote connection by inputting the device ID of the host PC and then realize remote connections via sending a request control or inputting security code.

Log in Connect


What can we do to troubleshoot “RDP stuck on splash screen” on Windows 11, 10? Here we have 2 solutions like returning to the previous Windows version or starting up safe mode. In addition, we also provide a way that aims at the same problem in the Remote Desktop App. Of course, if the issue persists, you can also try AnyViewer, which can guarantee your user experience.