By Ellie / Last Updated May 15, 2023

My Remote Desktop stuck on please wait in Windows 10

“I used RDP to remote access my work computer (both Win 10) on my home computer, but it stuck on please wait screen on my Windows 10 for days (I thought it would fix itself). Any suggestions for Remote Desktop Please wait blue screen?”

Please Wait

How do "I" fix RDP please wait in Windows 10?

RDP (Microsoft Remote Desktop), a Windows built-in feature that allows you to remotely access a  PC from another PC, brings about super convenience to people. However, it’s frustrating for every user to meet with "RDP to Windows 10 hangs at please wait screen". And according to the feedback of many users, they found it useless even though they reboot the PC. If you have met the same issue, what you can do? Here we provide 5 solutions to help you get out of the trouble.

Solution 1. Update to the latest version on the client PC

Actually, the issue can be fixed by running the command and checking the update. Now let's act the operations together.

Step 1. Press Win + I to open Settings and then find Update and Security.

Find Updates And Security

Step 2. Check for updates, download, and install. Finally, Reboot the PC.

Update Windows Versions

After that, this solution can effectively solve “Remote Desktop stuck on login screen”.

Solution 2. Run Windows Powershell

Step 1. Search Powershell in the search box and then right-click, and select Run as administrator.

Windows Powershell

Step 2. Type the following command and after the completion, check if the issue persists.

Command Line:

$ID=query session /SERVER:WSMC027|select -skip 1|%{$_.Split(' ',[System.StringSplitOptions]::RemoveEmptyEntries)}

Disconnect-RDUser -HostServer WSMC027 -UnifiedSessionID $ID[8] -Force

exit 0

Solution 3. Run CMD to kill the program

Sometimes if the user leaves the connection and puts the PC to sleep, then the Remote Desktop will get stuck on Please wait. The better way for this is to kill the process and then restart the program.

Step 1. Search cmd in the search box and then right-click, select Run as administrator.

Run As Administrator

Step 2. Type taskkill /f /im msrdc.exe and press Enter key.

Task Kill

Step 3. Reboot the PC and check if the issue has been solved or not.

Solution 4. Perform clean boot

Clean Boot starts Windows with a minimal set of drivers and startup programs so you can figure out if a background program is interfering with the running program.

Step 1. Search System Configuration in the search box and then open it.

System Configuration

Step 2. Locate “Services” and then click on “Hide all Microsoft services”.

Hide All Microsoft

Step 3. Check all the services on the list and click on OK.

Step 4. Select Restart.

Restart System Configuration

Step 5. Then the clean boot is successful after restarting.


Solution 5. Reconnect to the object user

If the object user in the connection process is not connected at the same time or something is wrong with the process of connecting, the RDP issue will also appear. Therefore, reconnecting can be a shot worthy to try.

Step 1. Connect via RDC to a different account.

Step 2. Send the "Ctrl + ALT + Del" command to the remote computer and then click on Task Manager.

Task Manager

Step 3. Navigate to users. Locate the user account which has hung and you cannot connect to. Right-click on the user name and select "Connect".


Step 4. Type in the password to connect to the desired account.

Looking for a free alternative to RDP? Try AnyViewer!

After trying the methods above, the issue “Remote Desktop stuck on please wait on Windows 10” may have been solved. But if it’s not, don’t worry. Actually, it’s entirely not strange to run into RDP errors, like RDP takes long time to connect, RDP fullscreen not working, and so on. At this time, you may want to ask, “Is there any alternative to RDP?” Absolutely! That’s AnyViewer.

AnyViewer is free software that is devoted to remote access, and remote control anywhere and anytime, the rapid connection, flexible connecting methods, and easy operation of AnyViewer will give you a big surprise. There’s no need to find the IP address and user name of the remote PC. And it supports all editions of Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. In the next part, the instructions will be listed for you.

Before connections:

  • Make sure the network is accessible.
  • Download and install AnyViewer by clicking the download button.
Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

✔ Note: You can use AnyViewer to access remote computers from mobile devices as well; please download the mobile app from Google Play on Android device or App Store on iPhone/iPad. 

Step 1. Install AnyViewer and then open it. Go to the “Log in” tab, and click on “Sign up”.

Log in AnyViewer

Step 2. Fill in the information to sign up and now you can see your interface in the following picture. Your device will automatically be assigned to the account you’ve logged in to.

Free Editions

Step 3. If you log into the same account on another device, there will be 2 devices in the “My devices” tab.  On your local device, go to " Device", click the PC that you need to control, and click "One-click control" to achieve unattended access with one click. 

One-click Control

✍ Importance: To connect in privacy mode, you need to upgrade to Professioanl or Enterprise plan. After that, you can also enjoy other privileges,  covering high-quality image, assigning more devices for secure one-click access, controlling more computers from one at the same time, etc.

► If you  want to control the remote  PC  without logging into an AnyViewer account, you can follow these steps:

Step 1. Open AnyViewer on both two computers. Click on "Settings" on the to-be-controlled computer, and then select "Recipient", choose the third option “Set my security code”, input the security code, and then click on "OK". Return to the main interface.

Accept Remote Control

Step 2. On the local PC, enter the device ID of the host PC in the partner ID box. Click on “Connect”.


Step 3. A pop-up window appears, tick the second option “Input security code” and input the security code, click on “OK”.

Security Code

Now the connection is completed. Isn’t it easier than RDP? Another easy way is “Send a control request, which is suitable for the one-time attended access.


5 solutions demonstrated above to fix "Remote Desktop stuck on please wait" on Windows 10 are shown for you. If you’re disappointed to find that the solutions don’t work for you or you need to have an RDP session immediately, just try a free alternative to RDP, AnyViewer, which can truly realize your remote access without effort.