By Vivian / Last Updated January 21, 2022

Remote Desktop intermittently freezes

“Hello everyone. I used Windows 10 machine to remote access at work for a long time. However, I found the Microsoft Remote Desktop freezing from time to time after the update. There’s no RDP error appearing on my PC, and the issue remains still even though I shut down and reboot the PC. What can I do now?”

3 solutions for Remote Desktop freezing

It is said that the issue is because the RDP protocol has lost some of its resilience to packets getting lost or out-of-order. Moreover, this may be triggered by the bug in Windows 10 that is unable to switch between TCP and UDP protocol seamlessly. Therefore, what we should do is prevent UDP and switch to TCP. Here we introduce 3 solutions to tell you how to fix Remote Desktop freezing on Windows 11, 10, 8... which are unfreezing RDP by running CMD, using Registry Editor, and Group Policy to disable UDP.

Solution 1. Unfreeze RDP by running CMD

Step 1. Search “CMD” in the search box and then right-click the option and choose “Run as Administrator”.

Run As Administrator

Step 2. Type the following command line:

reg add "HKLM\software\policies\microsoft\windows nt\Terminal Services\Client" /v fClientDisableUDP /d 1 /t REG_DWORD

Add Reg in CMD

Step 3. Reboot the PC.

Solution 2. Unfreeze RDP by using Registry Editor

Step 1. Press Win + R and then type “regedit”, and then click on “OK”.

Run Box Regedit

Step 2. Navigation:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services\Client

Step 3. Right-click on the right pane, and then select New, and then choose “DWORD(32-bit) value.

Terminal Server Client

Step 4. Copy “fClientDisableUDP” and then name the new DORD Value. Set the value data to 1, and choose “Decimal”.

New DWORD Value

Step 5. Reboot the PC.

Solution 3. Unfreeze RDP by using Group Policy Editor

Step 1. Press Win + R and then enter “gpedit.msc”.

Run Box Gpedit

Step 2. Navigation:

Computer Configuration > Administrative templates > Windows components > Remote Desktop Services > Remote Desktop Connection client

Step 3. Scroll down and find “Turn Off UDP On Client”.

Turn Off UDP on the Client

Step 4. Double click on “Turn off UDP on Client” and then tick “Enabled”.

Enable Turn Off UDP

To avoid troubles and get better feelings on remote access -- AnyViewer

Is your Remote Desktop still frozen? If it has been resolved, I feel honored. However, if Remote Desktop is still freezing, how about using a remote access software AnyViewer.

AnyViewer can give you the opportunity to avoid many of the problems associated with Remote Desktop and have a better remote session experience. AnyViewer is becoming increasingly popular and worth using because of its ease of use, fast connection speed, versatile options for attended and unattended access, and no LAN restrictions. It can be used with Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. Follow me to find out how things are going.

Download Freeware Win 11/10/8.1/8/7
Secure Download

 Method 1. Input security code

Step 1. Download and install AnyViewer on the two PCs, and then find the place of Settings and the device ID.

Temporary Code

Step 2. On the remote PC, click on “Settings” > “Recipient” > “Set my security code”, and then type the security code, click on “OK” and then return to the main interface.

Accept Remote Control

Step 3. On the local PC, enter the device ID in the partner ID box, and then click on “Connect”

Connect

Step 4. Choose the second option “Input security code”, and then enter the security code, click on “OK”.

Security Code

Step 5. Now the remote control is successfully established, and you won’t with the freezing issue.​

Method 2. Send control request

Step 1. On the local PC, enter the device ID of the remote PC, and then click on “Connect”.

Connect

Step 2. Choose the first option "Send a control request to your partner".

Send a Control Request to Your PC

Step 3. On the remote PC, a request window will pop up. Click on the green with the hook icon. Now the connection is successful.

Request to Control Your Device

Conclusion

It will be irritating for every user to face with the Remote Desktop freezing issue. As the solutions mentioned, we can fix the issue through running CMD, using Registry Editor or Group Policy. If the results are not expected or you don’t want to take too much time to fix it, trying AnyViewer can be the best solution for you.