GoToMyPC Troubleshooting: The Most Common GoToMyPC Issues and Fixes

This post is a general GoToMyPC troubleshooting tutorial. We will discuss five common issues and their fixes. If you are facing GoToMyPC not working, this post will greatly help you. Please keep reading!


By Hester / Updated on April 28, 2023

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GoToMyPC troubleshooting: 5 common issues and fixes

GoToMyPC is a simple and safe remote access solution that lets you connect to your computer from any network-connected device. However, it sometimes has problems that could be troublesome to users. This post provides a GoToMyPC troubleshooting tutorial to overcome its common issues so you can use the program effectively.


Issue 1. GoToMyPC connection problems [3 cases]

The most common issues are GoToMyPC connection problems that users cannot access their remote computers. We offer different solutions to help you fix connection problems in specific cases.

Case 1. Connection fails from the clientcomputer

If you're experiencing issues establishing or sustaining connectivity from the client computer, try one of the solutions below.

►Solution 1. Make sure the g2viewer.exe program is firewall safelisted

Step 1. Open Windows File Explorer and enter %temp% into the address bar.

Step 2. Open the latest recent G2_### folder (g2viewer.exe should be present).

Step 3. Note the file path, typically like C:Users(your user name)AppDataLocalTempG2_570.

Step 4. Open your firewall program, then use the file path to find the temporary file g2viewer.exe and authorize it to fulfill the exception.

►Solution 2. Make sure you are running on a supported operating system

Check GoToMyPC supported devices:


Windows 7 or later

Windows Server

Windows 2008R2 or later


Mac OS X 10.11 (El Capitan) or later


iOS 12 or later


Android 5.0 or later

►Solution 3. Make sure your device has a working network connection

Step 1. Open Control Panel, and select View network status and tasks.

View Network Status and Tasks

Step 2. Click Connections to check your network status.

View Network Status

►Solution 4. Run the GoToMyPC Connection Wizard

Step 1. Download and open the GoToMyPC Connection Wizard from its official site.

Step 2. Click Run the Connection Wizard and click OK in the following window.

Step 3. Wait for the Wizard to test connectivity, then click Next.

Gotomypc Wizard Test

Step 4. When the Wizard has done, it will notify you of the results. Click Finish, or I still have problems if you need more assistance.

Case2. Connection fails from the hostcomputer

If you're experiencing connection issues from the host computer, try the solutions below.

Solution 1. Restart the host computer.

Solution 2. Make sure your host computer has a working network connection.

Solution 3. Make sure the g2comm.exe program is firewall whitelisted.

Solution 4. Run the GoToMyPC Connection Wizard to rectify any incorrect connection settings.

Solution 5. Restart the modem or router that is responsible for the connection.

Issue 2. GoToMyPC error code 12029 [4 solutions]

Sometimes you may face the GoToMyPC error code 12029. Why is GoToMyPC not working and lag? It is mainly because of the unstable network connection and the browser cache. You can try the following solutions to fix GoToMyPC error code 12029.

Solution 1. Clear the cache in your browser and restart the connection

Step 1. Open your browser and click History.

Browser History

Step 2. Click the Clear Browsing Data button, select the time range, and click Clear data.

Step 3. Try to reconnect to your computer.

Solution 2. Reset the Internet settings

Step 1. Search Internet Options in the start menu and open.

Internet Options

Step 2. Select the Advanced tab, click Restore advanced settings, and click Apply > OK.

Restore Advanced Settings

Solution 3. Allow GoToMyPC in your firewall and antivirus

Step 1. Open your antivirus and whitelist the GoToMyPC program.

Step 2. Enable LMIIgnition.exe to access the Internet through your firewall.

Solution 4. Reinstall the GoToMyPC program

Step 1. Navigate to: Control Panel > Programs > Programs and Features.

Step 2. Select GoToMyPC from the list, and click Uninstall.


Step 3. Restart your computer and reinstall GoToMyPC.

Issue 3. GoToMyPC remote screen resolution problem

Take the steps below to fix excessive black space in GoToMyPC remote desktop connection.

Step 1. Open GoToMyPC, go to the Viewer tab, and tick Scale-to-fit.

Scale to Fit

Step 2. On the host computer, left and right click on a blank area to get the screen resolution and note it.

Step 3. On the client computer, left and right click to open the screen resolution settings. Change it to the settings you got from the host computer.

Step 4. Log out of the software and log in again to take effect.

Issue 4. GoToMyPC Opener not working

If you take a long time to download the software, try the following steps.

Step 1. Clear the web browser cache and go back to the download session, then you can see whether the Opener is set up on the device.

Step 2. If you are stopped on the Opener page, click the Download & Run link to force the Opener file to download.

Step 3. If it does not work, uninstall the GoToMyPC Opener and try to start a new downloading session.

Goto Opener

Issue 5. GoToMyPC uninstall greyed out

If the GoToMyPC uninstall tool greyed out, you can manually remove it from your Windows computer.

Step 1. Navigate to: Control Panel > Programs > Programs and Features.

Step 2. Select GoToMyPC and click Change.

Step 3. Confirm the prompted message to remove GoToMyPC.

Looking for an error-free GoToMyPC alternative?

There are many GoToMyPC alternatives on the market. After our selection, AnyViewer could be the best due to its excellent performance and rich features.

AnyViewer is developed by a sophisticated technology team that ensures a safe, fast, and stable remote connection in an error-free environment.

Furthermore, compared to GoToMyPC, AnyViewer offers several free features to make remote work more convenient.

Unattended remote access. Users can remotely access another computer without permission.

Flexible file transfer. Users can transfer files from local to remote during the remote session or use the single file transfer mode to manage files without remote control.

Concurrent sessions. Users can control multiple remote devices simultaneously and switch between sessions easily.

Multi-monitor support. Users can view and control the complete displays of all monitors linked to your remote PC.

Chat. Users can exchange instant messages during the remote session via the chat box, without taking an extra phone call.

Download AnyViewer on your devices, and you can start a remote session with only three simple steps!

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Click Sign up to create a new account on the host server, then log in.

Log in Anyviewer

Step 2. On the client computer, sign in using the same account you used on the host computer.

Free Editions

Step 3. Go to the Device interface to view the list of your assigned devices. Select the device you want to connect to, and click One-click control after then.

Connect to My Devices

Bonus tip:✎... Additionally, AnyViewer offers cost-effective business memberships. You may join the Professional or Enterprise plan to get more rights!
Up to 100 designated devices can be set up for one-click control.
More concurrent sessions can be made.
Access in privacy mode enables blacking the physical screen and disabling the physical keyboard of the remote device.
Enjoy high-quality images.


Final words

That’s all for GoToMyPC troubleshooting. We mentioned five common issues and their solutions. We hope you can successfully resolve your GoToMyPC problem with this guide.If the solution does not work for you, or you do not know how to take the fixing process, we recommend you use AnyViewer, which offers you an easier way to perform remote access without errors.