By Ellie / Last Updated February 21, 2023

How do I offer remote assistance in Windows 10?


My computer and my mother’s are both Windows 10. I need to remotely help her troubleshoot computer issues via Remote Assistance. How can I create Remote Assistance invitation?”

- Question from Reddit

Remote Assistance is the Windows built-in feature used to give partial control of the remote computer or receive control from the remote computer for instant technical support. It is easy to use if you have followed the right tutorial.

Detailed steps to create Remote Assistance invitationon Windows 10 and 11

Except for giving detailed steps on how to create Remote Assistance invitationon Windows 10 and 11, we’ll also mention how to receive Remote Assistancesupport from Microsoft. So, this section consists of three parts:

  • Part 1. How to enable Remote Assistanceon Windows 10 and 11
  • Part 2. How to create Remote Assistance invitationon Windows 10and 11
  • Part 3. How to receive Remote Assistancesupport on Windows 10and 11

Part 1. How to enable Remote Assistance on Windows 10 and 11

Enabling Remote Assistance is the first step that you need to do before creating Remote Assistance invitation. Here are two ways.

Way 1. Enable Remote Assistance in System Properties

Step 1. Right-click on This PC and then select Properties.


Step 2. Locate Remote settings on the left pane.

Remote Settings

Step 3. Switch to the Remote tab, and then tick the option “Allow Remote Assistance to this computer

Remote Tab

Way 2. Enable Remote Assistance by using Registry Editor

Step 1. Press WinR and then input “regedit”, and then hit OK to open Registry Editor.

Run Box Regedit

Step 2. Navigate here: HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Remote Assistance.

Step 3. Locate fAllowFullControl and fAllowToGetHelp.

Remote Assistance

Step 4. Double click fAllowFullControl and change the value data to 1 and click OK.

Allow Full Control

Step 5. Double click fAllowToGetHelp and change the value data to 1, then click OK.

Allow to Get Help

Part 2. How to create Remote Assistance invitation on Windows 10 and 11

After enablingRemote Assistance, you can start to create Remote Assistance invitation on Windows 10 and 11. Let’s see how to send a Remote Assistanceinvitation on Windows 10.

Step 1. Press Win + R and then type in “msra”in the box, hit OK to open Remote Assistance.


Step 2. Choose  Invite someone you trust to help you on the host PC and click Save this invitation as a file.

Windows Remmote Assistance

Step 3. Save this file on the desktop and a pop-up window that contains a password will appear. Send the file and password to the computer that provides remote assistance.


Part 3. How to receive Remote Assistance support on Windows 10 and 11

Next, let’s see how to receive Remote Assistance support.

Step 1. On the computer that provides remote assistance, choose Help someone who has invited you.

Help Someone Who Has Invited You

Step 2. Choose Use an invitation file.

Use An Invitation File

Step 3. Choose the Remote Assistance invitation and then you’ll be asked to enter the password. Click OK after inputting the password.

Enter Password

Step 4. On the computer that receives remote assistance, there will be a pop-up window asking whether to allow the remote computer to connect to this computer, click Yes.This computer screen will be shown on the remote computer.

Allow Connection.png

Step 5. On the computer that provides remote assistance, click Request control to send control request.

Request Control

Step 6. Click OK on the computer that receives remote assistance.

Allow Share Screen

Note: If you want to start Remote Assistance more easily and quickly, you can create an RA shortcut on your desktop.

AnyViewer: Best Remote Assistance alternative

Why you may need a Remote Assistance alternative?

If you need remote support tool who supports Windows Home editions and unattended remote access, you can use AnyViewer, the best Remote Assistance alternative. It is the free remote support tool allowing you to remotely support your customers, families or friends to help them solve any IT problem instantly.

Download Freeware Win PCs & Servers
Secure Download

Step 1. On both computers, download, install, and launch AnyViewer. Go to Log in on the Controller computer, and then click Sign up (if you have already signed up on its official website, you can log in directly).

Log in AnyViewer

Step 2. Fill out the signup form.

Sign Up for AnyViewer

Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.

Free Editions

Step 4. Sign in with the same AnyViewer account on both computers, then click the One-click control for unattended remote access.

Connect to My Devices

Step 5. The remote desktop will appear once the connection is established. After that, you have complete control over it. You can also click Operation from the toolbar to get operation shortcuts.


It is recommended to upgrade your account to a Professional or Enterprise plan. What can a professional or enterprise plan brings to you:
More devices can be assigned to the same account for unattended remote support.
Connect in privacy mode to protect your privacy. This means the Controller can black out the remote PC screen and disable the remote keyboard and mouse click.
File transfer speed will be increased. Transfer speed is 500 KB/s for a free account and up to 10 MB/s for a paid account.



This post primarily introduces how to enable Remote Assistance, how to create Remote Assistance invitationon Windows 10and 11, and how to receive Remote Assistancesupport. If you need a Remote Assistance alternative, we highly recommend you to use AnyViewer.