By Vivian / Last Updated March 18, 2022

Help! My Chrome Remote Desktop no mouse cursor

Whenever I try to access a PC by using Chrome Remote Desktop in full-screen mode, the cursor vanishes.  I can't see what I'm doing and where I'm clicking. Please help me out. Thanks in advance.   

- Question from Google Support

Chrome Remote Desktop attracted a large number of fans for its free charge. However, the users may encounter a series of problems, such as the aforementioned issue "the Chrome Remote Desktop no mouse cursor", "Remote Desktop always shows last online" and so on. There's no denying that the issues may hurt the user's feelings.

How do I make my cursor appear in Chrome Remote Desktop?

What can we do to fix the "Google Remote Desktop no mouse pointer"? Here we sort out 4 methods for you. Hope you can work the issue out by taking the measures.

Method 1. Disable Hardware acceleration

Generally, the issue is mainly because of the automatic hardware acceleration options in Chrome. Hardware acceleration can accelerate performance, offer better speeds and experience faster browsing capabilities. However, it does have some side effects, like the disappearance of the mouse pointer. The issue usually happens on touch mode, so it’s better to use Chrome Remote Desktop with a mouse and a keyboard.

Step 1. Open the Chrome browser. Click on the menu icon (three vertical dots) present on the top right corner and then click on “Settings

chrome-settings

Step 2. Select “Advanced” and then scroll down to the “System” section. “Use hardware acceleration when available” is shown on your page and then turn off it.

hardware-acceleration

Step 3. There will be a “Relaunch” option next to it. Click on it and it will restart your browser.

☞ Note: If it fails, try the next solution.

Method 2. Change Mouse Settings options

On the other hand, the mistake of your mouse settings cannot be ignored. Although the settings are the default most of the time, it will get wrong when we change one of the settings accidentally. Therefore, it’s also necessary to check if the mouse settings are right.

Step 1. Press the Windows + I keyboard shortcut simultaneously to open the Settings app, and then click "Ease of Access".

ease-of-access

Step 2. Select "Mouse" on the left side. Under the Mouse keys section, click “Turn on Mouse Keys to use the numeric keypad to move the mouse pointer” option to “On”.

ease-of-access-mouse

Step 3. You can now easily control the mouse cursor with the numeric keypad.

Step 4. This will force Windows to believe that a mouse is always connected.

Method 3. Plug a mouse into the host computer USB port

It’s not hard to understand this reason. Chrome Remote Desktop may get wrong if the host computer doesn’t plug in a mouse. And according to the feedback of many users, if you have been running the machine without a mouse, it’s suggested that plugging a mouse physically into the host computer (the one you are connecting to) USB port is useful.

Method 4. Enable Touch UI Layout

According to many users, the issue "Chrome Remote Desktop no mouse cursor" has been fixed after they enabled Touch UI Layout. So we can try this method to work it out. 

Step 1. Open Google Chrome.

Step 2. Copy chrome://flags/ and paste it on the address bar.

chrome/chrome-flags

Step 3. Type touch in search flags.

Step 4. Under Touch UI Layout and Touch, change the Default option to Enabled.

touch-ui-layout

Step 5. Relaunch Google Chrome for the changes to take effect.

A free alternative to Chrome Remote Desktop—AnyViewer

If none of the above solutions can address your problem, or you are getting tired of trying the solutions one by one, then you might as well try a free & secure alternative to Chrome Remote Desktop, AnyViewer.

With AnyViewer, you can realize a remote connection with one click if 2 PCs log into the same AnyViewer account.  The easy operation, fast connection speed and low latency will give you a better user experience. And if you upgrade to the higher version, you can enjoy various features like Privacy Mode with which the screen of the remote PC will be blackened and the keyboard & mouse will be disabled in the remote session.   

Preparation:

  • Make sure that both of the computers are connected to the Internet.
  • Download and install AnyViewer on the client computer and the host computer accordingly.
Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Install AnyViewer. Sign up for the AnyViewer account and then log in to this account on the two computers. Once logged in, the PC will be assigned to the account automatically. (If you sign up in the official website, you can log in directly.)

Log in

Step 2. After logging in, you can see your interface as the following picture. 

Free Editions

Step 4. On the client computer, go to "Device", locate and click the PC that you need to control. And then click "Remote control" to achieve remote connection with one click. 

Devices

If you need to help your friends without signing the AnyViewer account, you can also go to the “Connect” tab to realize remote connection by inputting the device ID of the remote PC and then realize remote connections via sending a request control.

Send Remote Control Request AnyViewer

Conclusion

It’s totally understandable that the problem Chrome Remote Desktop no mouse cursor makes you feel frustrated. Therefore, you can try the 4 methods mentioned above to help you fix the issue. If they can’t work for you, you can also use the alternative to Chrome Remote Desktop— AnyViewer, a free& reliable software whose stability and effectiveness can bring a better experience.