By Vivian / Last Updated October 11, 2021

My Chrome Remote Desktop no mouse cursor

Whenever I try to access Chrome Remote Desktop in full screen mode, the cursor vanishes. The resolution is too poor/choppy for me to use Remote Desktop not in full screen. I can't see what I'm doing. But when I go into full screen, my mouse disappears and I can't see where I'm clicking. Please help!   

- Question from Google Support

With its advantages, Chrome Remote Desktop attracted a large number of fans. However, the users may encounter a series of problems, such as the above user who ask for help that the cursor of Chrome Remote Desktop vanishing, Remote Desktop clipboard not working, and so on.

Possible reasons for “Chrome Remote Desktop no mouse cursor”

To fix Chrome Remote Desktop no mouse cursor and know the reasons:

▪ Reason 1. Hardware acceleration
Generally, it’s mainly because of the automatic hardware acceleration options in Chrome. The function of hardware acceleration can accelerate the performance, offer better speeds and experience faster browsing capabilities. However, it does have some side effects, like the disappearance of the mouse pointer. The issue usually happens on touch mode, so it’s better to use Chrome Remote Desktop with a mouse and a keyboard.
▪ Reason 2. The wrong settings of the mouse
In fact, the mistake of your mouse settings cannot be ignored. Although the settings are the default most of the time, it will get wrong when we change one of the settings accidentally. Therefore, it’s also necessary to check if the mouse settings are right.
▪ Reason 3. The USB port is off
It’s not hard to understand this reason. Chrome Remote Desktop may get wrong if the host computer doesn’t plug in a mouse.

How to show cursor in Chrome Remote Desktop

Now, let’s learn how to show cursor in Chrome Remote Desktop. I’m sure your problem will be fixed if you follow the methods.

Method 1. Disable Hardware acceleration

Step 1. Open the Chrome browser. Click on the menu icon (three vertical dots) present on the top right corner and then click on “Settings”

chrome-settings

Step 2. Select “Advanced” and then scroll down to the “System” section. “Use hardware acceleration when available” is showed on your page and then turn off it.

hardware-acceleration

Step 3. There will be a “Relaunch” option next to it. Click on it and it will restart your browser.

Note. Hope it works for you. If it fails, try the next solution.

Method 2. Change Mouse Settings options

Step 1. Press the Windows + I keyboard shortcut to open the Settings app, and then click Ease of Access.

ease-of-access

Step 2. Select Mouse in the left side. Under the Mouse keys section, click “Turn on Mouse Keys to use the numeric keypad to move the mouse pointer” option to “On”.

ease-of-access-mouse

Step 3. You can now easily control the mouse cursor with the numeric keypad.

Step 4. This will force Windows to believe that a mouse is always connected.

Method 3. Plug a mouse into the host computer USB port

According to the feedback of many users, if you have been running the machine without a mouse, it’s suggested that plugging a mouse physically into the host computer (the one you are connecting to) USB port is useful.

Method 4. Enable Touch UI Layout

Step 1. Open Google Chrome.

Step 2. Copy chrome://flags/ and paste it on the address bar.

chrome/chrome-flags

Step 3. Type touch in search flags.

Step 4. Under Touch UI Layout and Touch , and change the Default option to Enabled.

touch-ui-layout

Step 5. Relaunch Google Chrome for the changes to take effect.

A free alternative to Chrome Remote Desktop—AnyViewer

If none of the above solutions can address your problem, or you may think the solutions are too complicated, then you might as well try this alternative to Chrome Remote Desktop, a totally free and rapid remote control software AnyViewer.

Although the alternative cannot directly solve the problem that Chrome Remote Desktop has no mouse cursor, it won’t appear this kind of problem, which prevents the issue from the root.

Preparation:

  • Make sure that both of the computers are connected to the Internet
  • Download and install AnyViewer on the client computer and the host computer accordingly
Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Open and run AnyViewer on the host computer (the PC that you want to control) and the client computer, and you can see the device ID, temporary security code, settings and so on.

Step 2. Enter the device ID of the host computer on the client computer, then click “Connect”

connect

Step 3. On the client computer, send a control request to the host computer, and the host computer can receive a request.

send-a-control-request-to-your-partner.png

Step 4. You can successfully control the host computer if the request is allowed.

request-to-control-your-device

Further reading: If there is no someone clicking the “Allow” in front of the computer, you can also set the security code to help you connect.

Step 1 and Step 2 are the same as the above one.

Step 3. On the client computer, set your security code in “Settings” and then click “OK”.

set-security-code

Step 4. Choose “Input my security code”, enter the security code you set before or the temporary

code and then click OK. Now you can connect successfully.

security-code

Note: The comparison between security code and temporary code

  • Security code: You set it manually for permanent connections and it can be disabled at any time.
  • Temporary security code: It is generated by the software that changes each time when AnyViewer is turned on.

Conclusion

It’s totally understandable that the problem Chrome Remote Desktop no mouse cursor makes you feel frustrated. Therefore, you can try the 4 methods mentioned above to help you fix the issue. If they can’t work for you, you can also use the alternative to Chrome Remote Desktop— AnyViewer, a free& reliable software whose stability and effectiveness can bring a better experience.