What is unattended access in Zoho Assist?

In today’s fast-paced digital world, being able to manage and troubleshoot computers remotely has become more than just a convenience; it’s a necessity. That’s where Zoho Assist Unattended Access comes in.

This feature allows you to connect to remote devices without waiting for someone to be present at the other end. Once configured, you can log in anytime to perform updates, monitor performance, or fix issues with ease. Whether you’re an IT administrator managing multiple systems or a business looking to reduce downtime, unattended access offers a seamless way to keep your operations running smoothly across platforms.

How to set up Zoho Assist unattended access

Follow the steps below to configure unattended access across Windows, Mac, iOS, Android, and Linux devices, ensuring seamless remote connectivity and management.

Unattended access on Windows and Mac

To set up Zoho Assist unattended access, install the appropriate installer on a Windows or macOS device. After configuration, the device can be accessed and managed remotely without requiring user intervention.

Setup Steps:

Step 1. Sign in to the Zoho Assist account on the device where unattended access will be enabled.

Step 2. Open the Unattended Access tab located in the top menu.

Step 3. From the left panel, click Deployment.

Step 4. Select Add Device in the upper-right corner.

Step 5. Choose the installer for Windows or Mac, depending on the device’s operating system.

Step 6. Once downloaded, run the installer on the remote device to complete the unattended access setup in Zoho Assist.

Unattended access for iOS

Currently, Apple does not allow full remote control of iOS devices. However, with Zoho Assist, you can view the device’s screen and communicate with the user through chat during a remote session.

How to Download the Zoho Assist App from the Web

Step 1. Visit assist.zoho.com.

Step 2. Sign in with your Zoho Assist account.

Step 3. Click the profile icon in the top-right corner of the dashboard.

Step 4. In the unattended access section, select the download icon at the top-right corner.

Step 5. Under Mobile/IoT devices, choose iOS.

Step 6. From the unattended access installer options, select iOS for Customers.

Step 7. Copy the installer link to your clipboard or share it via email by clicking Copy or Share.

Step 8. If using Share, enter the recipient’s email address and click Send. The customer will receive a preformatted email containing the installer link.

Step 9. Use Preview to check the email content before sending.

Step 10. Once the customer clicks Download in the email, they will be redirected to the App Store to install the Zoho Assist app.

Configuring iOS for Unattended Access

Step 1. After installing the app, a pop-up will appear prompting you to enroll the device for unattended access.

Step 2. Tap Yes to complete enrollment.

Step 3. If the notification does not appear, revisit the download link in the email to restart the setup.

Connecting to an iOS Device from Zoho Assist

Step 1. Log in at assist.zoho.com with your Zoho Assist credentials.

Step 2. Open the Unattended Access tab to view all enrolled devices.

Step 3. Click Connect beside the iOS device you wish to access.

Step 4. If session confirmation is enabled, the customer must approve access. They will receive a notification on their device.

Step 5. Once they tap Accept and Start Now, the unattended access session will begin.

Unattended access for Android devices

Seamlessly set up and manage Android devices remotely using Zoho Assist unattended access Android.

Downloading the Zoho Assist App

Step 1. Go to assist.zoho.com.

Step 2. Sign in with your Zoho Assist account.

Step 3. Click the profile icon in the top-right corner of the window.

Step 4. On the Unattended Access page, select the download icon at the top-right corner.

• For Technicians: Choose the correct platform under Mobile/IoT devices and install the app on your device. (Supported platforms include iOS and Android.)
• For Customers: Select the appropriate installer for their device’s operating system. (Options include Android and Raspberry Pi.)

Step 5. To distribute the installer:

• Click Copy to copy the installer link and share it manually.
• Click Share to send the link via email. Enter the recipient’s email address, then click Send. A prebuilt email template with the installer link will be delivered.

Step 6. Use Preview to review the email before sending.

Step 7. After the customer clicks Download, they’ll be directed to the Google Play Store to install the Zoho Assist – Customer app.

Configuring Android for Unattended Access

Step 1. Once installed, the app will display a pop-up asking if you want to enroll the device for unattended access.

Step 2. Tap Yes to proceed.

Step 3. Grant administrative access to the Zoho Assist – Customer app to complete the setup.

Accessing Android Devices from Zoho Assist Website

Step 1. Visit assist.zoho.com and log in with your credentials.

Step 2. Navigate to Unattended Access > Deployment > Manage Devices.

Step 3. To add more devices, click Add Device and select the installer for the correct OS (Windows, Mac, Linux, Android, or Raspberry Pi).

Step 4. Configured devices will appear under the Unattended Access list. Click Connect beside the Android device you want to access.

Session Confirmation

Step 1. If the session confirmation option is enabled, the customer must approve the connection.

Step 2. They’ll receive a notification on their device. By selecting Accept and Start Now, the unattended access session will begin.

Unattended access installation for Linux

You can configure a Linux system for unattended access by installing the Zoho Assist unattended access package. Once set up, the computer can be monitored, accessed, and troubleshooted remotely.

Steps to Download the Installer:

Step 1. Log in to your Zoho Assist account.

Step 2. Open the Unattended Access tab from the top menu.

Step 3. In the left panel, select Deployment, then click Manage Devices.

Step 4. Click Add Device in the upper-right corner.

Step 5. From the available options, select Linux Installer.

Step 6. Choose your distribution type: Debian or other supported distributions such as Fedora, CentOS, or Red Hat.

Step 7. Copy the wget link and run it on your Linux machine. Or, directly download the installer file and execute it on the target device.

Bonus Tip: Best free Zoho Assist unattended access alternative

While Zoho Assist offers reliable unattended access across multiple platforms, some users may seek a free Zoho Assist alternative that provides even more flexibility, affordability, or advanced features. AnyViewer has quickly become a favorite choice for IT professionals, businesses, and remote workers looking for a robust remote desktop solution.

Why Choose AnyViewer?

• Completely Free Unattended Access: Unlike some solutions that require premium subscriptions, AnyViewer allows unlimited unattended access for Windows, Mac, iOS, and Android devices at no cost.
• Cross-Platform Compatibility: Whether your team uses mixed devices, AnyViewer ensures smooth remote connectivity across all major operating systems, including Windows, macOS, Linux, and mobile devices.
• High Security Standards: AnyViewer uses end-to-end encryption and two-factor authentication to ensure all remote sessions are fully secure.
• User-Friendly Interface: Setting up unattended access is quick and intuitive, making it perfect for IT teams, support staff, and even non-technical users.
• Fast and Stable Connections: AnyViewer delivers high-speed connections with minimal lag, even over slower networks, making remote management seamless and efficient.

How AnyViewer Enhances Remote IT Support

• Easy Device Enrollment: Devices can be enrolled for unattended access in just a few clicks, eliminating time-consuming setups.
• Multi-Device Management: IT teams can manage multiple devices simultaneously, monitor system health, and troubleshoot without disrupting users.
• File Transfer and Screen Recording: AnyViewer supports secure file transfers and session recordings, ideal for documentation and training purposes.

Whether you’re managing a handful of systems or a large fleet of devices, AnyViewer provides a reliable, cost-effective alternative to Zoho Assist, helping you maintain productivity and reduce downtime.

Conclusion

Unattended access is a game-changer for remote IT management, allowing seamless monitoring, troubleshooting, and support across multiple devices without requiring someone on the other end. Zoho Assist makes it easy to set up unattended access on Windows, Mac, Linux, Android, and iOS, ensuring businesses and IT teams can maintain productivity and reduce downtime.

For those seeking even more flexibility, affordability, and advanced features, AnyViewer offers a free yet robust Zoho Assist unattended access alternative with free cross-platform access, secure connections, and user-friendly setup, making remote management simpler and more efficient than ever.