By Vivian / Last Updated April 1, 2022

RDP the connection was denied because the user account is not authorized for remote login

“I am trying to use Remote Desktop to another PC on our domain. If I use an administrator account this works fine, however, when I use a normal user it gives the error: The connection was denied because the user account is not authorized for remote login. Any solutions to fix my issue?”                 

Because the User Account

Causes for “Remote Desktop Connection Denied because the user account is not authorized for remote login”

Remote Desktop feature can help us remotely control the computer. It is very common to encounter a “user account is not authorized for remote login” error when they connect via RDP. The error occurs mainly out of the following two reasons:

1. This user is not a member of the Terminal Server's "Remote Desktop Users" local group. Then the user account won’t be permitted by the host computer to establish the connection. 

2. The Log One User is not the one you want to connect to.

Fix” The connection was denied because the user account is not authorized for remote login“

Reasons can help us know more about the issue and make sense of the corresponding operation. Now, follow me to know how to operate to fix the RDP connection problem.

Solution 1. Give access to your user account

Step 1. Press Win + R and type in “lusrmgr.msc”, and then click on OK.


Step 2. Click on “User” and then double-click User account. And then locate on the “Member of” tab. Click on “OK”. (if there is a Remote Desktop Users group)

Add User Account

Step 3. If there's no Remote Desktop Users group under Administrators, click Add. Select Advanced and then click on Find Now. After you find the mane of the user or groups, click on “OK”.

Find the Name of User

Solution 2. Allow access to use Remote Desktop Connection

Step 1. Press Win + R and type in the control panel, and then hit OK.

Run Control Panel

Step 2. Click on System and Security.

System and Security

Step 3. Choose to Allow remote access under the “System”.

Aloow Remote Access

Step 4. Locate on the Remote tab, choose “Select Users”.

Select Users

Step 5. And then choose “Advanced” “Find Now” just as the above shown, and finally click on “OK”.

Select Users or Groups

Solution 3. Check Remote Desktop Service Log On User

Step 1. Press Windows Key + R and input ‘services.msc’ and press “Enter” key.


Step 2. Find Remote Desktop Service from the list and then double-click it.

Remote Desktop Service

Step 3. Switch to the Log On tab, select Browse.

Log On Tab

Step 4. Select Advanced and then click Find Now.

Advance Find Now

Step 5. From the list, double-click Network Service and then click OK.

Network Services

Step 6. Reboot your computer and check if you can connect successfully.

Solution 4. Create a new security group

Step 1. Press Windows Key + R and type in ‘secpol.msc’ and press ‘Enter’ key.


Step 2. Navigation: Local Policies > User Rights Assignment.

User Rights Assignment

Step 3. In the list of policies, find Allow log on through Remote Desktop Services and double-click it.

Allow Log On

Step 4. If there are Remote Desktop Users under the Administrators, click on OK.

Add User Or Group

Step 5. If not, choose Add User or Group and enter the object name of Remote Desktop Users and click on “OK”. You can also select “Advanced” “Find Now” to find the user if you don’t know the name.

Select User or Group

An easiest and quickest way for remote access: AnyViewer (Free)

We have to admit that there are various problems we may meet with when we use RDP, like the Remote Desktop not working after update, Remote Desktop black screen, and so on. Under the circumstance, it’s wise for the user to choose free 3rd party remote access software—AnyViewer.

With easy operation and fast connection, AnyViewer can give you the perfect experience. Supported by a strong technical team, AnyViewer is workable for multiple versions of computers, like Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. Follow me and learn how to operate.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Download and install AnyViewer, run it on the two PCS, and then you can see the device ID, Settings, temporary code in the main interface of AnyViewer.

Temporary Code

Step 2. On the host computer, click on Settings > Recipient, and then choose the third option “Set my security code”, and type the security you want.

Accept Remote Control

Step 3. On the client computer, input the device ID of the host computer in the partner ID box, and then click on OK.


Step 4. There will be a pop-up window on the client computer, choose the second one “Input security code”, and then click on “OK”.

Security Code

Step 5. Now the connection is successfully established.

Remote Viewing Files

Note: you can remote access the computer via "Send a control request" when there is someone to accept your request.


4 solutions for “Remote Desktop Connection Denied because the user account is not authorized for remote login” must be worked out now. Of course, if your problem still exists or the steps are troublesome for you, resorting to 3rd party remote access software AnyViewer is a wise choice.