By Ellie / Last Updated December 7, 2022

How do I fix TeamViewer no connection to my partner?

 

Hello! I installed TeamViewer for personal non-commercial use. I have Windows 10. I tried to connect to a remote computer: I entered the identifier and password. A window appeared with the message ‘Connecting’ and nothing after that, there are no more messages. I would be grateful for any help.”

- Question from TeamViewer Community

TeamViewer

Like many tech-related platforms, TeamViewer often fails to meet its expectations. You may try to connect to a computer remotely but fail to do so and receive various connection errors, for example, “Not ready. Please check your connection”, TeamViewerready to connect but not connecting, or TeamViewer not connecting reason unknown. Don’t worry; there are solutions to connection problems.

How to fix TeamViewer not connecting

Before answering how to fix TeamViewer not connecting, let’s figure out the reasons causing the connection problem.

  • Internet connectivity problems
  • Access settings on TeamViewer
  • Windows settings
  • Software versions

We’ll give solutions to the connection problems caused by the above three reasons respectively.

Case 1. Connection failed caused by internet connectivity problems

If there is a resource that TeamViewer highly depends on, then it is the Internet. When it comes to remote control, both devices need to have either cellular data or Wi-Fi. If TeamViewer seems problematic, your connectivity is the first thing you should check.

Go to the right-bottom corner of both desktops, and check whether WiFi or LAN is successfully connected.

Internet Setting

Case 2. Connection failed caused by access settings on TeamViewer

Sometimes, the connection may fail because the device you are trying to connect to is denying any incoming remote control sessions. You need to give full access to computers connecting to this device.

Go to Options (on the top right corner) > Advanced. Under Advanced settings for connections to this computer, choose Full Access. Besides, check Full access control when a partner is connecting to the Windows login screen box.

Full Access

Case 3. Connection failed caused by Windows settings

Other settings that you need tolook atare Windows Firewall settings and the proxy settings.

Solution 1. Check Windows Firewall settings

Open Control Panel, go to Windows Defender Firewall > Allow apps, click Change settings, and tick TeamViewer Remote Control Service to allow TeamViewer through Windows Defender Firewall.

Firewall TeamViewer

Solution 2. Check the proxy settings

Step 1. Open Control Panel again, go to Network and Internet > Internet Options. Under the Connections tab, click on LAN Settings.

Internet Properies

Step 2. Now, uncheck the box against Use Proxy Server for your LAN and click OK.

Uncheck Proxy

Case 4. Connection failed caused by software versions

An outdated TeamViewer client can easily results in connection problems. Always check the latest release from TeamViewer's menu page. If you find an update, download and install it.

Step 1. Click the menu icon > Check for new version.

Check for New Versions

Step 2. See if your version of TeamViewer is up-to-date. Update if there are any available updates.

TeamViewer Update Window

Alternatively, you can open Control Panel > Programs and Features, and right-click TeamViewer > Uninstall to uninstall TeamViewer. Then download its newest version from its official website.

Uninstall TeamViewer

Get a TeamViewer alternative

Sometimes, you may never really know why TeamViewer not connecting or fixing it. When TeamViewer fails to function, a dependable alternative option is always handy and unquestionably time-saving. Here we would like to recommend the best TeamViewer alternative. Like TeamViewer, AnyVieweris free remote desktop software providing users with fast and stable connections.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Install and run AnyViewer on both of your computers. Navigate to Log in and then Sign up on the Controller computer (if you have already registered on the official website, you can log in directly).

Log in AnyViewer

Step 2. Fill out the sign-up form.

Sign Up for AnyViewer

Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.

Free Editions

Step 4. Log in to the same AnyViewer account on the two devices, then you can click One-click control to achieve a direct connection, click View the screen to see another’s screen, or click File transfer to share files between computers.

Connect to My Devices

Notes:✎...
You can also upgrade your account to a Professional or Enterprise plan to enjoy more rights:
Faster file transfer speed. 
More assigned devices to achieve unattended remote access.
Connect in privacy mode to protect privacy.
Initial more concurrent connections to one computer.

 

Closing words

This post primarily introduces how to fix TeamViewer not connecting problem. Several solutions are given. If none of them helps you solve the problem, you can try the free TeamViewer alternative, AnyViewer.