2024 Fixed: TeamViewer New Interface Not Showing ID

Experiencing difficulties with the new interface of TeamViewer where the ID is not showing? You're not alone. This guide aims to address the "TeamViewer new interface not showing ID" problem and offer a solution to ensure seamless remote desktop access.


By Carolyn / Updated on March 14, 2024

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Why is my TeamViewer ID not showing?


Hi, where do I find the Teamviewer ID and dynamic password in the new interface? The old interface appears on the front page! Why TeamViewer new interface not showing ID? Can anyone help me?”

- Question from TeamViewer Community


Since TeamViewer was updated, many users have encountered the problem of TeamViewer new interface not showing ID. So why TeamViewer new interface not showing ID? There could be several reasons why your TeamViewer ID is not showing up:

  • Network Connectivity Issues: If your device is not properly connected to the internet or if there are network issues, TeamViewer may not be able to retrieve and display your ID.
  • Software Glitches: Sometimes, software glitches or bugs within TeamViewer can cause issues with displaying the ID. Restarting the TeamViewer application or your device may help resolve these glitches.
  • Firewall or Security Software: Your firewall or security software settings may be blocking TeamViewer from retrieving your ID. Check your firewall settings and ensure that TeamViewer is allowed to communicate over the network.
  • Account Issues: If you're logged into TeamViewer with an account, there may be issues with your account settings or permissions that are preventing the ID from being displayed. Review your account settings to ensure that everything is configured correctly.
  • Temporary Server Issues: Occasionally, TeamViewer's servers may experience temporary issues or downtime, which can affect the retrieval and display of IDs. In such cases, the issue may resolve itself once the server issues are resolved.

If you're unable to resolve the issue on your own, consider reaching out to TeamViewer's support team for further assistance. They can provide personalized guidance and troubleshooting steps to help resolve the issue and get your ID displayed properly again. In addition, you can also choose to turn off the TeamViewer new interface and continue to use the old interface to avoid this problem.

How to fix TeamViewer new interface not showing ID

Want to know how to fix TeamViewer new interface not showing the ID issue? This article will bring you three solutions to help you solve the problem of how to fix TeamViewer new interface not showing ID. Read on to solve your worries.

Solution 1. Restart TeamViewer

At times, a straightforward restart can resolve software glitches or temporary issues. Close TeamViewer completely and reopen it to see if the ID appears in the new interface.

Step 1. Press the key combination "Win + R" to open the Run dialog box. Type "services.msc" and click “OK”.


Step 2. In the list of services, locate "TeamViewer," right-click on it, and select "Restart" from the options.


Step 3. Launch the TeamViewer app again, and you should now find that the ID and Password are visible within the TeamViewer app.

Solution 2. Update TeamViewer

Make sure you're using the latest version of TeamViewer, as updates may include bug fixes and improvements that address issues with the new interface. Verify for updates and install any available patches or updates.

Step 1. Find the TeamViewer icon in the menu in the lower right corner of your computer.


Step 2. Just right-click on the TeamViewer icon and select “Check for new version”.

Solution 3. Reinstall TeamViewer

If all else fails, consider uninstalling and reinstalling TeamViewer to ensure a clean installation. This can help resolve any underlying software issues or conflicts that may be causing the ID not to show up in the new interface.

Step 1. Access the Control Panel and go to "Uninstall a program" under "Programs."


Step 2. Find TeamViewer in the list, right-click on it, and select "Uninstall."


Step 3. Follow the uninstallation process, then download the latest version of TeamViewer from its official website, and proceed to reinstall the application.

AnyViewer: Best free TeamViewer alternative with a user-friendly interface

Are you tired of encountering frustrating issues with TeamViewer's new interface? We recognize the significance of dependable, secure, and user-friendly remote connectivity solutions for both personal and professional needs. That's why we're thrilled to present AnyViewer, the premier alternative to TeamViewer. AnyViewer offers unparalleled remote access software, providing you with the ultimate remote access experience.

With AnyViewer's user-friendly interface, establishing quick and seamless connections becomes a breeze, granting you convenient access to your devices from any location, at any time. There's no need for extensive learning curves; mastering AnyViewer is straightforward and intuitive. Whether you're troubleshooting technical issues, aiding colleagues, or remotely accessing files, AnyViewer offers simplicity, speed, and reliability you can trust.

Furthermore, AnyViewer provides advanced free features that are unavailable in the free version of TeamViewer. These include unattended access, remote desktop file transfer, multiple sessions, multi-monitor navigation, real-time chat, and more.

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Step 1. On both your devices, install and launch AnyViewer. Select "Login" and continue to "Sign up" to create a new account. Ensure to log in with the same account on both devices.


Step 2. Once you've logged in to AnyViewer successfully, you'll observe that your login process is finished, and your device is automatically associated with the logged-in account.


Step 3. Now, navigate to the "Device" section, choose the particular device you want to connect to, and opt for "One-click control" to promptly establish unattended remote access.


★Tips: Enhance your AnyViewer experience by upgrading to a Professional or Enterprise plan, which grants you access to a variety of benefits:
Seamlessly connect to a greater number of devices with the simplicity of one-click control.
Heighten security with access in Privacy Mode.
Eliminate limitations on the number of devices simultaneously controlled by a single computer.
Enjoy faster file transfer speeds for efficient data exchange.
Effectively manage extensive device portfolios by creating customized groups tailored for corporations.
Revel in enhanced image quality for an improved viewing experience.



While encountering issues with TeamViewer's new interface not showing the ID can be frustrating, following these troubleshooting tips may help resolve the problem and restore functionality. While TeamViewer has long been a trusted choice for many users, challenges with the new interface may prompt users to seek alternatives. AnyViewer emerges as the superior choice, offering an intuitive interface, lightning-fast performance, and robust security features to meet the diverse needs of users across industries. Make the switch to AnyViewer today and experience remote access done right.