By Ellie / Last Updated August 26, 2021

RDP user account did not work issue

Have you ever been upset about RDP user account did not work issue? When you are trying to remotely control another computer via RDP, an error message may pop up and says “The user account did not work”, as shown below. This can be pretty annoying.

The User Account Did Not Work

When faced with this problem, the first thing you need to do is to check some details. For example, did you enter your account details, username, and password, correctly? Did the user account that you were using have admin permissions? Or did you allow Remote Desktop access on your target machine? Check carefully before remotely connecting via RDP.

How to solve RDP user account did not work issue?

If you still face the user account used to connect did not work problem after checking all the details, then follow the three solutions mentioned below.

Solution 1. Use username only

The problem seems to be caused by caching issue. Specifically, you have used your face or fingerprint or PIN credentials to log in last time. Then the Windows RDP server will remember your remote authentication. Then next time you are trying to log in, it will compare your remote authentication attempt against the previous authentication. If they don't match, then your server will refuse your login attempt. That’s why the RDP server will refuse your username and password connection attempt via RDP.

The possible solution to this situation is to log into the system by entering your username and password on your target tablet or computer, without using other authentication, like face or fingerprint or PIN credentials. Then log out and reboot your computer. Problem solved.

Solution 2. Create a local user account

Another possible reason for RDP user account did not work issue can come from using a Microsoft account, normally represented iT as an email address, to log in to your Windows computer. As it’s not a local account on the computer, then the RDP server won’t recognize it. Thus, another solution is to create a local user account.

Step 1. Select Start > Settings > Accounts. Select Family & other users and then select Add someone else to this PC.

Add Someone Else to This PC

Step 2. Click Add someone else to this PC and then select I don't have this person’s sign-in information.

Sign in Information

Step 3. On the next page, select Add a user without a Microsoft account.

Add a User

Step 4. Enter a user name and password, and then select Next.

Create an Account

Solution 3. Change settings

Step 1. Press Windows key + R to invoke the Run dialog box, then type in “gpedit.msc” and press OK to open the Local Group Policy Editor window.

Local Group Policy Editor Window

Step 2. Navigate here: Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options > Network access: Sharing and security model for local accounts.

Network Access Sharing

Step3. Right-click Network access: Sharing and security model for local accounts and change it to Classic - local users authenticate as themselves.


Free remote control software for Windows

To solve RDP user account did not work issue requires tedious procedures. If you are looking for a more convenient and easy way to achieve remote control, here we recommend you to download a free remote control software, AnyViewer.

AnyViewer is quite flexible remote control software. It offers you three different connection methods. You could choose to input a security code, a temporary security code or send a control request. The first two ways allow you to set up remote connection directly. The following steps will guide you through the installation and use of AnyViewer.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Install and fire up AnyViewer on your computer (the client computer) and the computer that you want to control (the host computer).

Temporary Code

Step 2. On the host computer, navigate here: Setting > Recipient. Tick the third option and then set your own security code in the box.

Accept Remote Control

Step 3. On the client computer, enter the device ID of the host computer and then click Connect. Choose to Send a control request to your partner in the pop-up window.

Send a Control Request to Your Partner

Step 4. Then the host computer will receive a pop-up request to control it. People on the other side can either allow the request or deny it.

Request to Control Your Device

Step 5.  If you know the security code of the host computer. Click Input security code. The code you input could either be a permanent security code that others set before (in step 2) or an automatically-generated temporary security code.

Security Code