By Vivian / Last Updated November 2, 2021

Quick Assist “A referral was returned from the server”

It is said that there is a situation when you install or run some specific programs and the error "A referral was returned from the server" appears. In fact, this is the case. And according to some users' feedback, when they use Quick Assist to provide help or request help, they may also encounter the error shown in the figure below. How to solve this error?

A Referral Was Returned

Reasons for Quick Assist “A referral was returned from the server”

I'm sure most users would like to get the right solution. However, before we put the solution into practice, let's learn more about the possible causes of the Quick Assist problem.

In terms of some investigation, we found that the error is related to updates. Most users encounter this problem after updating to the latest version. Also, if your application has some compatibility issues with the operating system, then this error can also appear.

How to fix “A referral was returned from the server” on Quick Assist

The reasons provide us with a thorough direction to deal with the problem. Now, follow me to fix the  A referral was returned from the server.

Method 1. Disable UAC by using Group Policy Editor

Step 1. Press Win + R and then type in “gpedit.msc” to open Group Policy Editor

Run Box Regedit

Step 2. Navigation:

Computer Configuration > Windows Settings > Security Settings > Security Options

Then scroll down to find “User Account Control: Only elevate executables that are signed and validated”.

Only Elevatem Executable

Step 3. Double click on the “Only elevate UIAccess...” and then tick “Disabled” and click on “OK”. 

Disable Elevate Executables

Method 2. Change the value data in Registry Editor

Step 1. Press Win + R and then type in “regedit” and then press “Enter” key to open Registry Editor.

Run Box Regedit

Step 2. Navigation:


Step 3. In the right pane, find “ValidateAdminCodeSignatures” and double click it.

Step 4. Change the value to 0 and click on OK.

Step 5. Go to “EnableUIADesktopToggle ” in the same pane and then double click.

Step 6. Change to value data to 0 and click on “OK”.

Step 7. Reboot your system and check out whether the problem has been addressed.

Method 3. Change UAC by using the control panel

Step 1. Press Win + R and input “control panel” and then click on “OK”.

Run Control Panel

Step 2. Choose User Accounts.

User Accounts

Step 3. Click on “Change User Account Control settings”.

Change User Account Control Settings

Step 4. Choose Never notify and click on “OK”.

Never Notify Me

Final solution: Free & Secure remote assistance software-- AnyViewer

Have you already fixed the issue now? If it is, I’d appreciate that my solutions are worked for you. If it isn’t, don’t worry, it is also recommended to use the free third-party remote support software, AnyViewer.

AnyViewer is a completely free remote access solution, workable to Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2 and other versions.

It not only can give you a full-screen to realize remote assistance conveniently, but also can guarantee the secure connection with ECC encryption. Besides, the operation of AnyViewer is quite easy. Next, I will give you a detailed introduction to the realization of remote assistance through AnyViewer.                             

Download Freeware Win PCs & Servers
Secure Download

Step 1. Download and install AnyViewer, run AnyViewer and then you can see the device ID, Settings and the temporary code.

Temporary Code

Step 2. Input the device ID of each computer and then click on “OK”.


Step 3. On the local PC, choose the first option “ Send a control request to your partner”.

Send a Control Request

Step 4. On the remote PC, there will be a pop-up window just like the following picture, tick the hook icon, and then the connection is successful. And you can get assistance or provide assistance with AnyViewer.

Request to Control Your Device

Note: To quick assist on an unattended access computer, you can also choose “Input Security Code”.


It’s not strange for the user to meet with “Quick Assist A referral was returned from the server”. After the practice step by step, I guess you may solve your problem now. Of course, if the solutions above are not useful for you,  it is suggested to try a free third-party software-- AnyViewer, getting you out of trouble.