4 Ways to Fix ConnectWise Audio Not Working on Windows 10, 11

Troubled by ConnectWise audio not working? This post introduces four solutions to troubleshoot and resolve this problem on Windows. Keep reading if you're currently facing this issue and need a solution.


By Ellie / Updated on September 21, 2023

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Remote audio not working on ConnectWise


Is anyone else encountering problems with remote audio functionality? I've got ConnectWise client Version installed on my target computer, and I'm beginning to suspect that the recent update might have disrupted the ability to receive remote audio.”

- Question from Reddit

How to fix ConnectWise audio not working on Windows 10 and 11 [4 solutions]

ConnectWise allows you to sync remote sound during remote access and remote support. However, sometimes, users may encounter ConnectWise audio not working on Windows 10 and 11. Here are four possible solutions to help you fix this issue.

Solution 1. Check your audio settings

Ensuring your Windows system settings are correctly configured is vital when using audio transmission. If you encounter transmission issues, start by checking and adjusting these settings, as ConnectWise relies on the default audio devices in its standard configuration. Here's a step-by-step guide:

Step 1. Begin by clicking on the Start menu and then selecting Settings.


Step 2. Inside the Settings menu, navigate to System.


Step 3. Next, click on Sounds, and on the right-hand side under Related Settings, choose Sound Control Panel.

Sound Control Panel

Step 4. Within the Sound Control Panel, under the Playback tab, make sure that your desired audio output device is set as the default by clicking on Set Default.


Solution 2. Verify ConnectWise audio settings

ConnectWise audio settings can be a contributing factor to ConnectWise audio not working on Windows 11 and 10. To resolve this, follow the steps below to configure ConnectWise audio correctly:

Step 1. Make sure your default Sound Mode is not set to Silent.

Sound Mode

Step 2. Go to Admin > Advanced > View, Sound, and Messages.


Step 3. Confirm that the Sound Capture Mode box is unchecked.

Sound Capture Mode

Solution 3. Upgrade to the latest version

To address audio issues in ConnectWise, consider upgrading to the latest version of the application. Start by checking your current ConnectWise version within the application or on the official ConnectWise website.

Go to Admin > Overview. If a newer version is available, download and install it according to the provided instructions. Updating to the latest version often includes bug fixes and improvements that can resolve audio problems.

Version Check

Solution 4. Turn to a ConnectWise alternative

If audio issues persist in ConnectWise despite troubleshooting, it may be worthwhile to explore alternative remote access solutions. There are various alternatives available in the market, such as AnyViewer, which is the free remote desktop software that offersitsown set of features andprovidesa more stable audio experience for your specific needs.

AnyViewer surpasses ConnectWise by providing an array of robust features, including file transfer, multi-session capabilities, screen sharing, and more, all completely free of charge. Moreover, AnyViewer boasts an intuitive and user-friendly interface, making the setup of remote connections a straightforward process.

Starting with AnyViewer is a simple process:

Step 1. Install AnyViewer on your devices.

Download Freeware Win PCs & Servers
Secure Download

Step 2. Sign up and log in using the same account on both devices.

Log in AnyViewer

Step 3. Locate the remote computer you wish to connect to in the Devices section on your local device. Click One-click control to establish a connection.

Connect to My Devices

Step 4. If you require remote sound, make sure it's enabled in the toolbar.


To enhance your experience further, contemplate upgrading to a Professional or Enterprise plan. This upgrade unlocks several advantages, including the ability to manage more devices, faster file transfers, enhanced security through privacy mode, superior visual quality, and simplified control for enterprise configurations.

The bottom line

In conclusion, addressing ConnectWise audio not working issues on Windows 10 and 11 is essential for seamless remote access. Four solutions have been discussed: verifying Windows audio settings, configuring ConnectWise audio settings, upgrading to the latest version, and considering ConnectWise alternatives like AnyViewer. These steps should help ensure a stable audio experience and enhance your remote support capabilities.