[Answered] Is ConnectWise Control Safe?

Is ConnectWise Control safe? Do you want to use ConnectWise Control but have a concern? Don't worry. This post uncovers the answer. Keep reading if you’re interested.


By Ellie / Updated on June 15, 2023

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Is ConnectWise Control safe to use?


I am looking at ConnectWise Control for my remote support app at work. My question is, how secure is it, and does anyone here use it?”

- Question from Spiceworks

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Is ConnectWise Control safe? Yes, ConnectWise Control is safe to use. It keeps your data secure and private through several cybersecurity measures, including 256-bit AES encryption. Other security features include multiple authentication methods, role-based permissions, server-level auditing, and self-hosting.

Communication between the target and the local computer is encrypted. You can also set up 2FA for the login. You can set up a variety of permissions to limit what people can access once logged in; for example, you may have access to every computer on the network under your login, but a junior help desk worker may only have access to a small subset of computers for which they provide support.

How to use ConnectWise Control

Is ConnectWise safe? You’ve known the answer now. Next, let’s see how to use ConnectWise Control to create a support session to a guest.

Step 1. Log in to your ConnectWise Control account.


Step 2. Click Create to start a new session. The session will be given a default name and code. You can change the default name to a unique name as you wish. Then click Join.


Step 3. Direct the guest to your URL, instruct him to enter the default code, and click the button to join the session.


Step 4. Once the connection is established, the status will display that the guest has joined the connection. You can start remote support.


Bonus tip: Free & safe ConnectWise Control alternative

ConnectWise Control has two significant disadvantages:

  • Installation and setup are more time-consuming than other remote access software. Connectwise is well-known for its high learning curve. Consumers comment that it "never seemed to complete," taking time to grasp and maintain the tool.
  • The entry-level package also lacks features compared to similar offerings around the same price point. For new users, ConnectWise Control provides a free trial, after which the software is available in three pricing tiers on monthly and annual subscriptions. Furthermore, the features for paid licenses must be more competitive than those of other remote access software.

Concerned with the above disadvantages, you may want a ConnectWise Control alternative. AnyViewer is highly recommended. It is a free, simple, safe remote desktop app for remote access and support. It is easy to set up and provides free services for no matter personal or business uses. Besides, it offers many features, like file transfer, screen sharing, and remote shutdown. Let’s see how easy it is to get started with AnyViewer.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Start up AnyViewer on the host computer, and click Sign up to register a personal account.

Log in Anyviewer

Step 2. Fill in the blanks and click Sign up.

Sign Up for Anyviewer

Step 3. On the client computer, launch AnyViewer, and log in with the same account. The client computer will automatically assign to the account when you successfully log in.

Free Editions

Step 4. Go to Device, click the host device, and select One-click control to start a connection.

Connect to My Devices

Tips:✎... AnyViewer also has different plans for business purposes at competitive prices. You can select a Professional or Enterprise plan to enjoy more rights!

The bottom line

Is ConnectWise Control safe? Yes, it is safe to use ConnectWise Control. But even so, ConnectWise Control is relatively complicated to set up and only provides free services. If you want a free ConnectWise Control alternative, AnyViewer is your best choice. It is free and easy to set up. Try it right now.