5 Tested Solutions to Easily Fix Remote Desktop Software Black Screen

Have you ever come across the frustrating issue of a black screen while using the remote desktop software? Fear not, as this post furnishes you with five effective solutions to address and rectify black screen issue.


By Ellie / Updated on May 14, 2024

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Why is my remote desktop showing a black screen?


I have been facing one weird issue since yesterday. When I try to connect to a remote machine, I get this black screen. Not sure why is black screen happening. Any ideas to fix it?"

- Question from Reddit

How to fix remote desktop black screen [5 solutions]

Encountering a black screen while connecting to a remote machine can be frustrating. Unsure why this issue is happening? Here are some ideas to resolve it.

Solution 1. Adjust Display Settings

Firstly, ensure the display settings in your remote desktop application are configured correctly. Follow these steps:

Step 1. Open the application and locate the settings menu.

Step 2. Access the display settings.

Step 3. Adjust the quality settings to "Balanced" and enable "Hardware Acceleration" if available.

Step 4. Apply the changes and restart the application.

Solution 2. Update Graphics Drivers

Outdated graphics drivers can cause performance issues. To update:

Step 1. Open Device Manager by typing its name into the search box.

search device manager

Step 2. In the Device Manager window, expand the Display adapters section, listing all integrated and dedicated graphics drivers.

Step 3. Right-click on the display driver you wish to update and select Update Driver.

Update Driver

Step 4. Choose Search automatically for drivers. Windows will scan for available driver updates and download them.

Search Automatically for Graphics Drivers

Solution 3. Reinstall the Application

Sometimes, a fresh installation can resolve issues. Follow these steps:

Step 1. Uninstall the application from Control Panel.

Step 2. Download and install the latest version from the official website.

Solution 4. Connect a Monitor Emulator

If the remote device lacks a functioning display, try using a monitor emulator to trick the system into detecting one.

Headless Monitor Emulator

Solution 5. Resort to an alternative

The final option for you is to choose an alternative. AnyViewer is a free remote desktop program that enables safe, stable, and worldwide access to any device from anywhere. But the most significant difference is that AnyViewer is free for personal and business use. Whether using AnyViewer to provide remote support to your family or clients, you can get free services.

Besides, AnyViewer offers many impressive features:

Quick installation.
▪ Fast connection speed.
▪ One-click for unattended remote access.
▪ Mobile support is for both iOS and Android devices.
▪ Remote sound support.
▪ File transfer support.
▪ Remote control Android from PC.
▪ Mirror iOS & Android screen to PC.
▪ Support controlling multiple computers at the same time.
▪ Multi-monitor and monitor switch supported.
▪ Chat is available in the remote session.

Now, download the free remote access software - AnyViewr, and walk through how it works.

Download Freeware Win PCs &  Servers
Secure Download

Step 1. Install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 2. Fill in the signup information and click Sign up to create an AnyViewer account. 

Sign Up for AnyViewer

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Free Editions

Step 4. Log in to the same AnyViewer account on the two computers. Then you can achieve a one-click connection by clicking One-click control after going to Device and clicking the computer that you want to access. 

Connect to My Devices

Step 5. During the remote session, you can change the resolution by clicking Screen. If you don't know the appropriate screen resolution, you can also click Adaptive to adapt automatically.


Step 6. You can also click Mode to change the image qualities.


It is recommended to upgrade your account to a Professional or Enterprise plan. What can a professional or enterprise plan bring to you:
More devices will be allowed to be assigned to the same account for unattended access.
More connection channels for more devices to be able to start remote connection at the same time.
Transfer larger files at a faster speed.
Black the remote PC screen and disable the remote keyboard & mouse click to protect privacy.
Create groups for enterprise devices to manage large numbers of devices conveniently.


The bottom line

In this post, the main focus is on presenting five solutions to tackle the remote desktop software black screen issue. If the initial four remedies prove ineffective, consider opting for the best alternative, AnyViewer. For those seeking a remote access program that delivers free, reliable, and secure remote access, give AnyViewer a shot without delay.