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Why Users Look for BeyondTrust Alternatives

High operational & administrative overhead icon

High operational & administrative overhead

Granular policies and audit configurations require substantial ongoing maintenance effort.

Complex deployment & configuration icon

Complex deployment & configuration

Endpoint clients, identity providers, and security rules demand extensive setup time.

Unpredictable total cost of ownership icon

Unpredictable total cost of ownership

Custom quotes, add-ons, and service packages make budget planning difficult.

Feature bloat for daily routine workflows icon

Feature bloat for daily routine workflows

Advanced enterprise tools can slow down routine ad-hoc help desk support.

Infrastructure and hosting trade-offs icon

Infrastructure and hosting trade-offs

On-premises deployments place full responsibility for updates and uptime on internal IT.

Over-engineering for basic security needs icon

Over-engineering for basic security needs

Features like credential vaulting exceed the needs of teams requiring basic remote access.

Six BeyondTrust Alternatives Worth Shortlisting

The six products below represent different replacement paths rather than a single universal ranking.

Software Best for Core Benefits
AnyViewer logoAnyViewer SMBs and teams seeking straightforward remote access Easy cross-network access, unattended sessions, file transfer, multi-monitor use, device grouping, role permissions
TeamViewer Tensor logoTeamViewer Tensor Large organizations needing broad device reach and governance SSO, conditional access, auditability, enterprise deployment, extensive endpoint coverage
Splashtop Enterprise logoSplashtop Enterprise Security-conscious teams that also value session performance Remote support and work, granular access, recording, SIEM options, high-fidelity sessions
ConnectWise ScreenConnect logoConnectWise ScreenConnect MSPs and technician-heavy support desks Fast technician workflow, backstage tools, customization, cloud or self-hosted options
Zoho Assist logoZoho Assist Browser-led on-demand support and distributed service teams Quick session start, unattended access, departments, reports, recordings, help-desk integrations
LogMeIn Resolve logoLogMeIn Resolve Teams combining support, ticketing, RMM, and endpoint operations Unified support plus IT management workflows

Which BeyondTrust Alternative Should You Pick?

1
AnyViewer logo

AnyViewer - The Straightforward, High-Value BeyondTrust Alternative

AnyViewer is the first recommendation for organizations that primarily need authorized remote access and support without the implementation weight of a broader privileged-access stack.

Key Advantages:

  • Cross-network remote control in typical environments without manual port forwarding
  • Attended and unattended workflows for everyday support
  • File transfer, multi-monitor viewing, remote reboot, chat, whiteboard, and session recording where supported
  • Team-device deployment, device groups, and role permission management for business use

Recommended for:

Remote workers, internal support teams, families, freelancers, and cost-conscious SMBs with supported device requirements.

Expert Review:

“Delivers massive cost savings and instant deployment for routine remote access, skipping BeyondTrust's heavy architecture. Just ensure you don't need credential vaulting, JIT elevation, or SIEM integrations.”

2
TeamViewer Tensor logo

TeamViewer Tensor - The Broad Enterprise Connectivity BeyondTrust Alternative

TeamViewer Tensor fits organizations that want enterprise remote connectivity with broad platform reach and policy controls, but prefer a widely deployed connectivity ecosystem.

Key Advantages:

  • SSO and conditional access for controlled enterprise entry
  • Auditability and administrative visibility
  • Agentless and managed access patterns
  • Support for diverse endpoint and operational environments

Recommended for:

Global IT organizations, large service desks, distributed enterprises, and mixed endpoint estates.

Expert Review:

“Delivers enterprise-grade scalability with broader cross-platform and OT coverage than BeyondTrust, paired with simpler global connectivity. Before migrating, precisely model endpoint licensing, SSO integrations, and privileged access policies to ensure a seamless security transition.”

3
Splashtop Enterprise logo

Splashtop Enterprise - The Performance-and-Control BeyondTrust Alternative

Splashtop Enterprise is a strong fit when responsive sessions, visual quality, and centralized security controls all matter.

Key Advantages:

  • Attended and unattended support
  • Granular permissions, SSO/SAML, session recording, logs, and SIEM options
  • High-frame-rate and high-resolution workflows for suitable networks and devices
  • Cloud and on-premises options for different operating models

Recommended for:

Hybrid work, education, creative or engineering teams, and IT organizations balancing experience with governance.

Expert Review:

“Matches BeyondTrust's enterprise security (SSO/SAML, SIEM logging) while delivering superior session performance, high frame rates, and lower overall TCO. Be sure to map out technician versus unattended endpoint counts to select the right mix of Remote Access and Remote Support licenses.”

4
ConnectWise ScreenConnect logo

ConnectWise ScreenConnect - The Technician-Workflow Alternative to BeyondTrust

ScreenConnect is oriented around technicians who need fast access, flexible session handling, background tools, and extensive customization.

Key Advantages:

  • Attended support and persistent access
  • Backstage-style maintenance and diagnostic workflows
  • Customization and integration options
  • Cloud-hosted and self-hosted deployment paths

Recommended for:

MSPs, outsourced IT providers, and support desks where technician throughput and workflow customization dominate.

Expert Review:

“Outperforms BeyondTrust in technician speed and daily help-desk efficiency thanks to its lightning-fast connection times and Backstage diagnostic tools. Prior to deployment, run a cross-platform PoC to establish proper extension governance and security hardening.”

5
Zoho Assist logo

Zoho Assist - The Browser-Led Service Desk BeyondTrust Alternative

Zoho Assist emphasizes low-friction on-demand support, unattended access, departmental organization, and integrations with common help-desk platforms.

Key Advantages:

  • Browser-based session initiation
  • Session recording, reports, action logs, and role-based controls
  • Departments, branding, service queues, and customer widgets
  • Integrations with Zoho Desk, ServiceNow, Zendesk, Jira, and APIs

Recommended for:

SMBs, distributed help desks, customer support teams, and organizations already using the Zoho ecosystem.

Expert Review:

“Replaces BeyondTrust's complex agent setup with seamless, browser-led support and predictable per-technician pricing that integrates cleanly into existing ITSM workflows. Validate your organization's data residency, audit log retention, and required ITSM integration tiers during evaluation.”

6
LogMeIn Resolve logo

LogMeIn Resolve - The Unified IT Operations Alternative to BeyondTrust

LogMeIn Resolve is relevant when the migration goal is not only remote support, but also consolidating ticketing, endpoint management, automation, and support operations.

Key Advantages:

  • Remote support and unattended access
  • Ticketing and IT management in a unified operating model
  • Endpoint monitoring, management, and automation capabilities by package
  • Suitable for teams replacing several point tools at once

Recommended for:

SMB and mid-market IT teams that want fewer consoles across support and endpoint operations.

Expert Review:

“Consolidates remote support, ticketing, and endpoint automation into a single platform, allowing IT teams to replace BeyondTrust alongside other fragmented management tools. Focus your trial on confirming device coverage and module licensing so you only pay for the IT management capabilities you actively use.”

BeyondTrust Alternatives Quick Comparison

Evaluate key remote support platforms against BeyondTrust across primary deployment, security, integration, and operational workflows.

Comparison lens BeyondTrust Remote Support AnyViewer TeamViewer Tensor Splashtop Enterprise ScreenConnect Zoho Assist LogMeIn Resolve
Primary fit Secure enterprise remote support Straightforward remote access/support Enterprise connectivity Performance + governance MSP/technician workflow Browser-led support Unified IT operations
Attended support Strong Yes Yes Yes Yes Yes Yes
Unattended access Jump technology Yes Yes Yes Yes Yes Yes
RBAC / access policy Granular Role permissions; validate scope Enterprise controls Granular permissions Role/security configuration Roles and group permissions Validate by package
Session recording / audit Detailed recording and audit trail Recording; validate centralized audit depth Auditability; validate edition Recording/logging; SIEM options Recording/audit features Recording, reports, action logs Validate by package
Credential vault / injection Core differentiator Not positioned as equivalent Validate enterprise/PAM options Validate connector/workflow Validate integrations Not positioned as equivalent Validate integrations
ITSM / SIEM integration Broad enterprise integrations Validate required workflow Enterprise integrations Ticketing/API/SIEM options Integration ecosystem Service desk integrations/API Native broader IT operations
Deployment model Cloud / appliance options Vendor-hosted service Cloud enterprise Cloud + on-prem options Cloud + self-hosted options Web/cloud Cloud platform
Best reason to switch — Lower operational friction Broad enterprise reach Experience + control balance Technician productivity Fast browser-led support Tool consolidation

Insight:

Choose based on risk level and workflow needs: BeyondTrust leads in privileged access and strict compliance, while alternatives trade deep vaulting for faster deployment, better technician speed, or lower TCO.

Evaluating BeyondTrust Remote Support Alternatives on Security

Compare how BeyondTrust and top alternatives manage network exposure, access controls, endpoint safety, and privacy across your remote support infrastructure.

Dimension BeyondTrust Remote Support AnyViewer TeamViewer Tensor Splashtop Enterprise ScreenConnect Zoho Assist LogMeIn Resolve
Network Exposure Secure Relay / Appliance (No inbound ports) Outbound Relay (Zero open ports) Outbound Relay (Zero open ports) Outbound Relay (Zero open ports) Outbound Relay / Self-Hosted Relay Outbound Relay (Zero open ports) Outbound Relay (Zero open ports)
Identity & Authentication SAML / IdP + MFA + Credential Vault 2FA + Device Security Code SSO / SAML + MFA + Conditional Access SSO / SAML + MFA + Device Binding SSO / MFA + Internal DB / LDAP SSO / SAML + MFA + OAuth SSO / SAML + MFA + Zero-Trust Key
Authorization & Scope Granular RBAC + JIT + Approval Chains RBAC + Device Groups Centralized RBAC + Dynamic Grouping Group Access + Granular Permissions Role-Based Controls + Scope Restrictions Department Roles + Queue Scope Role-Based Access + Module Scoping
Endpoint Security Signed Client + Privileged Elevation Service Signed Binary + Auto-Update Controls Signed Agent + Mass Deployment Policies Signed Streamer + Central Policy Controls Signed Client + Extension Governance Signed Agent + Unattended Service Control Signed Agent + Automated Patching
Privacy & Session Control Full Screen Blanking + Session Forensics Black Screen + Remote Input Disable Black Screen + Remote Input Lock Blank Screen + Local Input Lock Privacy Screen + Backstage Mode Black Screen + Remote Input Lock Blank Screen + Remote Input Disable
Deployment & Hosting Control Cloud / On-Prem / Hardware Appliance Vendor-Hosted Cloud Vendor-Hosted Cloud Cloud / On-Premises Options Cloud / Self-Hosted Options Vendor-Hosted Cloud Vendor-Hosted Cloud

Insight:

BeyondTrust provides end-to-end privileged session control and credential isolation without port exposure. Cloud alternatives match its zero-port relay architecture, replacing heavy vaulting tools with faster, lightweight authentication, granular RBAC, and robust session privacy features.

Deployment, Workflow & Total Cost Comparison

Evaluate deployment flexibility, licensing constraints, and hidden add-on costs across BeyondTrust and top alternatives to determine true total cost of ownership.

Dimension BeyondTrust Remote Support AnyViewer TeamViewer Tensor Splashtop Enterprise ScreenConnect Zoho Assist LogMeIn Resolve
Primary Pricing Model Concurrent Technician + Asset/Appliance tiers Licensed Users / Channels + Device Tiers Custom Enterprise Quote (Licensed Users / Channels) Concurrent Technician / Named User hybrid Concurrent Technician (Support) or Endpoint (Access) Named Technician / Concurrent Sessions Named Technician / Managed Endpoint packages
Deployment & Infrastructure Cloud / On-Prem / Appliance (Hardware/VM) Vendor-Hosted Cloud Vendor-Hosted Enterprise Cloud Cloud or On-Premises options Cloud-Hosted or Self-Hosted server Vendor-Hosted Cloud Vendor-Hosted Cloud
Technician Licensing Concurrent Users (Scales with peak usage) Per User (Multi-channel options) Enterprise Named Users + Concurrent Channels Concurrent Technician licenses available Concurrent Technicians (Unattended sold separately) Named Technicians (Add-on concurrent seats) Named Technicians / Multi-seat bundles
Endpoint Licensing Scope Included per license tier (or asset-based) Tiered Unattended Device limits Enterprise-wide managed endpoints Tiered managed endpoints (e.g., 10–300 per seat) Unlimited Attended / Tiered Unattended endpoints Tiered Unattended computers Tiered Managed Endpoints per plan
Identity & SSO Costs Native SAML / SSO included Included in higher business tiers Advanced SSO / Conditional Access included Included in Enterprise edition Native SSO in higher tiers / extensions Included in Professional / Enterprise tiers Included in Core / Enterprise packages
Hidden / Add-On Costs Appliance hardware, Professional Services, PAM Vault Additional Channels / Storage add-ons Premium integrations, Deployment services Advanced Security / SIEM add-on modules Extension licenses, Premium Support, Self-host maintenance Extra Concurrent Sessions, Mobile Support add-on Advanced RMM / Patching automation modules
Ideal Team Profile High-risk enterprise requiring strict PAM/appliance controls Cost-conscious SMBs seeking low friction Global enterprises needing massive OT/cross-platform scale Mid-market & enterprise balancing performance and cost MSPs & IT desks driven by technician speed and scripting Service desks wanting browser-based, ticket-driven support IT teams seeking to consolidate remote support with RMM

Insight:

BeyondTrust's concurrent-user model scales economically for 24/7 follow-the-sun help desks, but requires significant infrastructure and add-on investment. Alternatives optimize TCO through lower, predictable per-technician or per-endpoint pricing.

Selecting the Ideal BeyondTrust Alternative by Scenario

Discover tailored remote access, support, and management solutions grouped by specific organizational needs and operational workflows.

Top Alternatives for Straightforward SMB Remote Access

SMBs need cost-effective, out-of-the-box remote access software that is simple to manage and deploys easily without complex IT infrastructure.

  • Splashtop Enterprise Delivers an intuitive central management console and flexible RBAC permissions, providing enterprise-grade security and high cost-efficiency for rapid SMB-wide deployment.
  • AnyViewer Features lightweight installation, user-friendly controls, and seamless PC-to-PC and mobile remote access alongside unattended entry and file transfer at an budget-friendly price point.
  • Zoho Assist Offers a cloud-native, pay-as-you-go architecture that allows technicians to initiate browser-based remote support instantly without pre-configuration setups.
Straightforward SMB Remote Access

Top Alternatives for Large Mixed-Device Enterprise

Large enterprises managing complex environments (Windows, macOS, Linux, mobile, and IoT) require broad cross-platform compatibility, high-concurrency access, and robust compliance auditing.

  • TeamViewer Tensor Provides industry-leading cross-platform coverage, integrating SAML 2.0/SSO, Conditional Access policies, and comprehensive audit logs tailored for large enterprise ecosystems.
  • Splashtop Enterprise Supports large-scale mixed-device deployments with centralized management, integrating seamlessly with identity providers like Okta or Azure AD while maintaining minimal bandwidth usage under heavy loads.
  • ConnectWise ScreenConnect Delivers reliable unattended agent deployment and cross-platform scripting, offering excellent multi-monitor capabilities and isolated permissions for enterprise-wide IT control.
Large Mixed-Device Enterprise

Top Alternatives for High-Quality Remote Work + IT Support

This scenario balances employee demands for high-frame-rate, low-latency display streaming (ideal for design, media editing, and heavy tasks) with powerful diagnostic tools for IT teams.

  • Splashtop Enterprise Delivers high-performance remote sessions with studio-quality audio, multi-to-multi monitor support, and robust IT diagnostic capabilities designed for resource-intensive professional workflows.
  • ConnectWise ScreenConnect Offers superior connection stability and an exclusive Backstage mode, allowing IT technicians to troubleshoot via command prompt or registry without interrupting the user's active session.
  • AnyViewer Delivers ultra-smooth performance with 60fps frame rates, 4:4:4 color precision, and multi-monitor switching, paired with essential IT capabilities like unattended access, screen blanking, and remote CMD.
High-Quality Remote Work + IT Support

Top Alternatives for MSP / High-Throughput Technician

Managed Service Providers (MSPs) and high-throughput technicians require multi-session concurrent handling, lightning-fast connections, silent background maintenance, and script scheduling.

  • ConnectWise ScreenConnect Serves as the gold standard for MSPs, enabling technicians to manage dozens of concurrent sessions with instantaneous connection speeds and full background administrative access.
  • LogMeIn Resolve Designed for multi-tenant MSP operations, featuring unattended automation, concurrent endpoint management, and automated system patching with script task scheduling.
  • Zoho Assist Provides multi-tenant architecture and swift organization switching, featuring mass agent deployment, concurrent session management, and cost-effective scalability for high-throughput teams.
MSP / High-Throughput Technician

Top Alternatives for Support + RMM + Ticketing Consolidation

Organizations seeking to eliminate tool sprawl need a consolidated platform that unifies remote support, Remote Monitoring and Management (RMM), and service desk ticketing in a single interface.

  • LogMeIn Resolve Natively unifies remote access, RMM endpoint monitoring, and helpdesk ticketing into a single platform complete with patch management and background automation.
  • Zoho Assist Integrates seamlessly with the broader Zoho ecosystem (such as Zoho Desk and Zoho CRM) to automatically generate tickets, log session times, and link customer histories directly from remote support sessions.
  • ConnectWise ScreenConnect Acts as a core component within the ConnectWise ecosystem, pairing deeply with ConnectWise PSA (ticketing) and Automate (RMM) to build a streamlined, end-to-end service delivery workflow.
Support + RMM + Ticketing Consolidation

Common User Reviews of BeyondTrust Alternatives

Customer reviews were taken from Trustpilot and Software Advice on September 1, 2026.

AnyViewer

4.7
Excellent
5-star
4-star
3-star
2-star
1-star
Shawn Radov
I like that I can have a free account with my own devices and still support someone remotely that isn't part of my account.
The app is really easy to learn and setup, there aren't any annoying adds or forced license fees.
It really is "free" to use with added functions on purchased feature upgrades.
What is a bit annoying is that my application doesn't keep remembering my login details and i have to log in again after a while.
UsefulShare
ST
Sergio Torres
I've had a great experience with AnyViewer. It's incredibly easy to use, yet still powerful enough to handle everything I need for remote support.
Setup was simple, performance has been reliable, and it makes helping clients fast and stress-free. What really stands out is their support team — even though everything is handled via email, they've been responsive, helpful, and genuinely supportive whenever I've needed assistance.
Highly recommend for anyone looking for a practical, dependable remote access solution.
UsefulShare
DM
Dimitri M.
AnyViewer works perfectly. The UI is clean and transparent. The functions are all there. The pricing of the full version is fair, and there are some special prices coming and going every now and then. The demo version, which I used for a long time, is far more usable than that of the TeamViewer and many others, which I appreciate a lot. I do not see anything better thus far on the market, free or otherwise. Keep up the good work!
UsefulShare
CU
Customer
I have used another Remote Control program before but me and my family that I support much prefer AnyViewer. The program launches quickly the the view of the remote computer's screen refreshes smoothly. When I'm away from home I enjoy being able to use the portable version of the application on someone else PC.
UsefulShare

BeyondTrust Remote Support

4.6
Overall Rating
5
4
3
2
1
MN
Marat N. Technology and Services 2-10 employees Used daily for more than 2 years Review source

BeyondTrust Remote Support review

5
Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.
Ratings Breakdown
5 Ease of use4 Value for money5 Customer support5 Functionality
VR
Verified Reviewer Research 2-10 employees Used daily for more than 2 years Review source

Remote support is one of the best remote desktop app

4
Remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from.
Ratings Breakdown
4 Ease of use3 Value for money4 Customer support3 Functionality
VR
Verified Reviewer Retail 10000+ employees Used monthly for less than 6 months Review source

Amazing but Expensive

3
Providing remote support to clients and vendors when onsite access is unavailable.
Ratings Breakdown
2 Ease of use3 Value for money2 Customer support3 Functionality
AM
Verified Reviewer Hospital & Health Care 10000+ employees Used daily for less than 12 months Review source

Remote Support- A good remote mobility solution

4
In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.
Ratings Breakdown
5 Ease of use3 Value for money4 Customer support3 Functionality

TeamViewer

4.6
Excellent
5-star
4-star
3-star
2-star
1-star
CH
Chirisc
TeamViewer is a powerful and user friendly remote access tool that makes it incredibly easy to connect to another computer or device from anywhere. Whether you're helping a friend fix a problem, accessing your work PC from home, or managing multiple devices, TeamViewer delivers smooth performance with very little setup.
Overall Impression
It's one of the easiest ways to provide tech support or manage devices remotely. For personal use, it's hard to beat its convenience and stability.
...wish free sessions were longer.
UsefulShare
AG
Andy Geez
Clear executable instructions.
"To help someone using TeamViewer, the best option is to have them use the TeamViewer QuickSupport application. This is designed specifically for spontaneous, one-time assistance where they do not need to install software, but can simply run an executable file to give you access."
Simplicity is the key to success.
Thank you TeamViewer peoples!
UsefulShare
RA
Ray
I liked being able to share my mobile device's screen. Despite having a bit of trouble during setup, I managed to configure it. The downside I found is that the shared screen is just a smidgeon larger than that of my 8" scan tool tablet. I was expecting something a bit closer to my laptop's 15" screen -- at least 11" or so.
UsefulShare
KE
Kenneth
The license is too expensive, and the trial period is too short, I cannot realize if it is useful for me or not. Because sometime the connection is unstable and the connection will be lost and I cannot re-login again
UsefulShare

Splashtop

4.3
Great
5-star
4-star
3-star
2-star
1-star
LH
Lisa Hendrickson
I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and other techs recommended Splashtop. Not only is it faster to connect, it also allows me to remote into phones so I can remote help with my clients email/data synching with their Outlook. And the price is way better too. Highly recommend.
UsefulShare
M.
M.Francis
I moved to Splashtop from LogMeIn, 'years ago', after LogMeIn decided to hike up their prices to ridiculous levels. Only Splashtop offered similar features and have looked after me ever since, for a very fair price.
The product just keeps getting better and I use it to support customers, family and friends.
I would recommend it to anyone.
UsefulShare
JO
Josh
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Splashtop Business and SOS features.
UsefulShare
WI
William
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even though I only use it now days for personally to get access to my computers no matter where I am. Keep up the great work!
UsefulShare

ConnectWise ScreenConnect

2.2
Poor
5-star
4-star
3-star
2-star
1-star
J
Jon Cullen
Worse App /system I have ever used . Constantly crashes constantly has bugs on it Logging in is virtually impossible . Absolute Garbage system . Use Safety Culture its 50 times better 🙄
UsefulShare
TN
Tim Neville
We use ScreenConnect and it has been 'okay'. The actual product is great when it works, but it is not always perfect.
Service is not particularly helpful and often does not seem to fully grasp the issue.
Overall happy with the product, but could be happier...!
UsefulShare
DL
David L
Been a client for well over a decade and have a variety of the Connectwise products under contract. While there are some occasional hiccups, the account management and support teams are great and always ready to help.
Once you dive in and get to know all the ins and outs of the products, they are great to work with.
UsefulShare
UP
UnknOwn Profian
This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever encountered. If you think to be their partner - think again, after 1 year they will go after your customers directly, offering lowered contracts for them then for partner - and after a year they increase price to normal for that customer. Choose something better then this for your clients! Worst experience ever.
UsefulShare

Zoho Assist

4.7
Overall Rating
5
4
3
2
1
VR
Verified Reviewer Computer Hardware Self-Employed Used daily for more than 12 months Review source

Reliable Remote Support with Zoho Assist for Small Business

4
Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.
Ratings Breakdown
5 Ease of use4 Value for money5 Customer support5 Functionality
MC
Manish C. Verified reviewer LinkedIn Computer & Network Security 11-50 employees Used daily for more than 2 years Review source

love zoho assist

5
My overall experience with Zoho Assist has been excellent. It is a reliable remote support tool that makes it easy to connect to client devices and solve problems quickly. The software is stable, secure, and user-friendly. I would recommend it to anyone looking for an affordable and dependable remote desktop solution.
Ratings Breakdown
5 Ease of use5 Value for money5 Customer support5 Functionality
Read More
MM
Michael M. Verified reviewer LinkedIn Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Review source

Zoho Assist for affordable remote support

4
When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist. We have definitely received value for our investment since then.
Ratings Breakdown
5 Ease of use5 Value for money4 Customer support5 Functionality
Read More
JS
Jaco S. Verified reviewer LinkedIn Insurance 11-50 employees Used daily for more than 6 months Review source

Zoho before the "NO-NO" application

5
In practice the browser serves me very well in 98% of cases, very affordable, easy to navigate, a good performance on PC and mobile, the company has adapted well to the latest changes.
Ratings Breakdown
5 Ease of use5 Value for money5 Customer support4 Functionality
Read More

LogMeIn Resolve

4.4
Overall Rating
5
4
3
2
1
AN
Alex N. Construction 51-200 employees Used daily for less than 2 years Review source

Excellent IT support tool

4
Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
Ratings Breakdown
5 Ease of use4 Value for money5 Customer support4 Functionality
JF
jake f. Telecommunications 501-1000 employees Used daily for less than 2 years Review source

Unsatisfied with the software performance

3
I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.
Ratings Breakdown
4 Ease of use3 Value for money2 Customer support1 Functionality
DP
David P. Telecommunications 1001-5000 employees Used daily for more than 2 years Review source

Best remote support app

5
We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Ratings Breakdown
5 Ease of use5 Value for money5 Customer support5 Functionality
NS
Nikhil s. Information Services 11-50 employees Used weekly for less than 2 years Review source

An All-in-One App for Swift Technical Support Management

5
GoTo Resolve's ticketing system is highly effective. It enables us to create tickets, assign them based on specific properties, and track progress effortlessly. Overall, this app streamlines support processes and improves operational efficiency significantly.
Ratings Breakdown
5 Ease of use5 Value for money5 Customer support5 Functionality

FAQs About BeyondTrust Alternatives

What is the best BeyondTrust alternative?

There is no universal replacement. AnyViewer is the lead recommendation for straightforward, authorized remote access and support; TeamViewer Tensor and Splashtop Enterprise fit broader enterprise needs; ScreenConnect suits technician-heavy workflows; Zoho Assist favors browser-led support; and LogMeIn Resolve fits teams consolidating IT operations.

Is AnyViewer a full replacement for BeyondTrust Remote Support?

It can replace many everyday remote access and support workflows on supported devices. Organizations that depend on credential vaulting, privileged-session controls, deep SIEM/ITSM integration, or specialized platform coverage should validate gaps before switching.

What is the best BeyondTrust alternative for small businesses?

AnyViewer and Zoho Assist are strong starting points when easy onboarding and day-to-day support matter. Splashtop can fit teams that need a more performance-focused enterprise path. Compare the actual licensing unit and required controls.

Which alternative is best for MSPs?

ScreenConnect is a natural shortlist choice because its workflows center on technicians, persistent access, background tools, and customization. Splashtop and LogMeIn Resolve may also fit depending on whether the MSP prioritizes endpoint management or platform consolidation.

Which tools support session recording and audit logs?

BeyondTrust, TeamViewer Tensor, Splashtop Enterprise, ScreenConnect, and Zoho Assist publish recording or audit capabilities in relevant editions. AnyViewer supports session recording, but teams should verify centralized audit, retention, export, and policy requirements. Check LogMeIn Resolve by package.

Can a remote desktop tool replace privileged access management?

Not automatically. Remote control, MFA, RBAC, and session recording do not equal credential discovery, vaulting, rotation, injection, approval, or just-in-time privilege. A separate PAM layer may still be required.

Is an on-premises alternative always more secure?

No. On-premises hosting can increase control, but it also transfers patching, hardening, certificates, monitoring, backup, resilience, and incident response to your team.

How should prices be compared?

Normalize by concurrent technicians, named users, managed endpoints, add-ons, hosting, integrations, recording retention, support, and three-year operating cost. A low headline price may not represent the required deployment.

What should be tested before migration?

Test identity enforcement, least privilege, attended and unattended access, elevation, file transfer, reboot, recording, audit export, integration, mobile and non-Windows workflows, and emergency revocation.

When should an organization keep BeyondTrust?

Keeping BeyondTrust may be sensible when its credential workflows, privileged access controls, platform reach, appliance model, audit evidence, or established integrations are more valuable than simplifying the toolset.

Find the Right BeyondTrust Alternative

Choose the right BeyondTrust alternative by control model, not by feature count.

  • Start with AnyViewer if your priority is low-friction remote desktop access and routine support on authorized devices.
  • Evaluate TeamViewer Tensor or Splashtop Enterprise for advanced governance, or ConnectWise ScreenConnect for technician-first diagnostic speed.
  • Choose Zoho Assist for flexible, browser-led support or LogMeIn Resolve to unify remote assistance with broader RMM operations.
Download AnyViewer Free