RemotePC Troubleshooting: Common Connection Issues [Windows/Mac/Linux]

This post lists common RemotePC connection issues on Windows, Mac, and Linux and the solutions for RemotePC troubleshooting. Keep reading if you have encountered problems when using RemotePC.


By Ellie / Updated on August 16, 2023

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Why is RemotePC not connecting?

RemotePC is a safe and secure remote desktop software. It is embarrassingly feature-rich. Notably, it offers support for multi-monitor setups with local display mapping, seamless file transfers between local and remote machines, screen recording capabilities, remote sound and printing functionality, and much more.

Remotepc Logo

Nonetheless, there might be instances when RemotePC not working well as intended due to a variety of factors. However, fret not, as we've compiled a compilation of typical RemotePC connection issues across Windows, Mac, and Linux systems, along with corresponding solutions for RemotePC troubleshooting.

Solutions for RemotePC troubleshooting on Windows/Mac/Linux

Here are common RemotePC issues that you may encounter on Windows, Mac, and Linux, and their respective solution for RemotePC troubleshooting.

How to fix RemotePC not working on Windows

If RemotePC not working on Windows, you can follow the troubleshooting steps below.

Issue 1. RemotePC not defined as a Microsoft-verified app

When attempting to install the RemotePC Windows application, encountering the message "The App You're Trying To Install Isn't A Microsoft-Verified App" could be frustrating. Rectify this by adjusting app recommendation settings.

Step 1. Navigate to Windows Settings.


Step 2. Access the Apps section.


Step 3. Within Apps & Features, opt for "Anywhere" in the "Choose where to get apps" dropdown.

Get Apps Anywhere

Step 4. Save changes and proceed with the installation even if prompted otherwise.

Issue 2. RemotePC is blocked by ISP

If your ISP, such as the UK's TalkTalk, hinders RemotePC and other remote access services, tweak your router settings. Using alternative primary and secondary DNS servers, like Google's, can alleviate such constraints.

How to fix RemotePC not working on Mac

If RemotePC not working on Mac, you can follow the troubleshooting steps below.

Issue 1. Lack of system permissions to RemotePC

Mac OS Catalina necessitates user consent for application access to system content, even during multitasking. To address this, grant permissions to RemotePC.

Step 1. Open System Preferences and access the "Security & Privacy" pane.

Step 2. Choose "Files and Folders."

Step 3. Unlock settings using authentication.

Step 4. Enable the checkbox under "Host File Transfer".

Host File Transfer

Issue 2. RemotePC related items/applications not enabled

For Mac OS Ventura 13.0, activating RemotePC background applications requires manual intervention. Failure to do so can impair RemotePC functionality.

Step 1. Click on notifications related to RemotePC titled "Background Items Added." This action will grant you access to the "Login Items" window.

Background Items Added

Step 2. On the "Login Items" screen within the "Settings" section, toggle the switch to enable "IDrive Incorporated" under the "Allow in the Background" category.

iDrive Incorporated

How to fix RemotePC not working on Linux

If RemotePC not working on Linux, you can follow the troubleshooting steps below.

Issue 1. RemotePC not working when the Wayland desktop session is running

Linux systems employing Wayland desktop sessions can't be accessed remotely. The outgoing remote control is possible; for incoming control, log in with classic Xorg.

Step 1. Reboot your computer.

Step 2. At the login screen, select "Ubuntu on Xorg" for a different display server.

Ubuntu on Xorg

Issue 2. The remote Linux machine goes offline after a reboot

If the remote Linux machine going offline after a reboot, you need to ensure that the line "WaylandEnable=false" is uncommented (initial '#' is removed) from any of the following files available on your remote Linux machines:

  • General: /etc/gdm/custom.conf OR /etc/gdm3/custom.conf
  • Specific to Debian OS: /etc/gdm/daemon.conf OR /etc/gdm3/daemon.conf

After completing these steps, make sure to restart your Linux machine to ensure that the changes take full effect.

Linux Computer Going Offline

Issue 3. Cannot hear audio from remote Linux machine

For a quick fix to sound problems on your remote Linux machine, here's a simple step-by-step approach:

Step 1. Install "pavucontrol" using apt or yum. This adds the "Pulse Audio Volume Control" app to your system.

Step 2. Open the new app.

Step 3. Connect your local and remote Linux machines. Click "Enable Sound".

Step 4. Inside the "Pulse Audio Volume Control" app, go to the "Recording" tab.

Step 5. Find "ALSA plug-in [audioExecutable]" and pick "Monitor of" from the dropdown.

Pulse Audio Volume Control

Bonus tip: Try the best RemotePC alternative for Windows

If the above RemotePC troubleshooting solutions are not helpful to you, the final option is to choose a RemotePC alternative. For Windows users, the best choice is to use AnyViewer.

AnyViewer is an all-in-one free remote access software that lets you securely connect to another device from anywhere. It supports unattended access, file transfer, multiple-monitor navigation, multiple sessions, instant chat, etc. Featuring an intuitive interface and effortless setup process, it provides users with quick and straightforward access.

Compared to RemotePC, its biggest advantage is that it provides the same powerful functionalities while charging nothing. Follow the steps below to get started with AnyViewer.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Install AnyViewer on relevant computers.

Download AnyViewer

Step 2. Register or log in to create an account.

Log in AnyViewer

Step 3. Verify successful login for device linkage.

Free Editions

Step 4. Locate the desired remote computer in the "Devices" section.

Step 5. Initiate "One-click control" for swift link establishment.

Connect to My Devices

★Tips: For advanced features, explore AnyViewer's Professional or Enterprise plan, extending benefits like:
Enhanced unattended access
Extended simultaneous remote sessions management
Rapid file transfers
Heightened security measures, like privacy mode
... and much more.


The bottom line

In conclusion, RemotePC troubleshooting across Windows, Mac, and Linux systems require a strategic approach. By following the tailored solutions outlined above, you can efficiently address and overcome connectivity obstacles for seamless remote desktop experiences.

For Windows users, it is recommended to use the best RemotePC alternative, AnyViewer. AnyViewer presents an appealing option that combines user-friendliness with a host of powerful features. Try it right now.