An authentication error has occurred
“On my Windows 2016 server connected via RDP, I’m getting an Authentication problem. When attempting to connect, it displays ‘An authentication error has occurred (Code 0x80004005)’. It used to function perfectly fine. What is the source of this error, and how can I resolve it?”
How to fix RDP error code 0x80004005
Here in this part, two solutions are mentioned to fix RDP 0x80004005. By the way, this problem may also show up in other Windows systems, like Windows 11/10/8.1/8/7, you can use the same solutions mentioned here to fix it.
Solution 1. Update Windows version
According to some users, this problem can be solved by updating their Windows versions.
Step 1. Click the Windows icon on the left-bottom corner, and then click Settings.
Step 2. Locate and click Update & Security.
Step 3. In the Update & Security interface, check whether the new version is available. If yes, download and install it (remember to back up your data first).
Solution 2. Disable NLA and credential support
As indicated by the error message, this RDP error code 0x80004005 seems to be related to Network Level Authentication (NLA). Therefore, the solution we provided here is to disable NLA and credential support through the default RDP file.
Step 1. Search for Remote Desktop Connection in the Search box. And then open it.
Step 2. In the Remote Desktop Connection dialog box, click Show Options.
Step 3. In the General tab, click the Save As to save all the settings of the current connection (including the connected user name and IP address) in the specified location.
Step 4. Find the Default.rdp file you saved, and then open it with Notepad.
Step 5. Find “authentication level:i:2” and change the last number to 0.
Step 6. Add the following line to the end of the file to disable credential support:
Step 7. Save the Default.rdp file. Then use the Default.rdp file to connect to your remote desktop computer.
AnyViewer: Remote desktop software requires no NLA
Network Level Authentication is designed to allow users who have authenticated themselves to the network before they can connect to your computer, so as to protect the safety of your remote connection. But sometimes enabling NLA can cause some unnecessary connection problems. Therefore, you might need remote desktop software which requires no NLA but can still provide you with a safe and secure remote connection.
AnyViewer is free, safe, and professional remote desktop software for multiple Windows versions. it has the following benefits:
- It is secured by Elliptic Curve Cryptography (ECC) encryption, protecting the whole remote session.
- It allows users to remotely control another computer without permission.
- It allows users to connect to multiple remote computers simultaneously.
- It is an easy-to-use tool. The setup process is not technically demanding for users.
Next, let’s see how to get started with AnyViewer.
Part 1. For unattended remote access with one-click
Step 1. Download, install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)
Step 2. Fill in the signup information.
Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in.
Note: If you have logged in to the same AnyViewer account on the two devices, then you can achieve a direct connection by clicking Remote control. If the two devices are not logged in to the same account, you can read the following steps to learn two more connection methods.
Part 2. Two connection methods of AnyViewer
Connection method 1. Send a control request
Step 1. On the client computer, input the device ID of the host computer and then click Connect.
Step 2. Click Send a control request to your partner.
Step 3. On the host computer, click Allow to make the connection successful.
Connection method 2. Input security code
Step 1. On the host computer, go to Settings > Recipient. Tick the third option and then set the permanent security code.
Step 2. On the client computer, input the device ID of the host computer and then click Connect. Choose Input security code and enter the code. Click OK to achieve remote access.
When you encountered RDP authentication error code 0x80004005, the steps listed in this post would help solve your problem. Besides, if you want to try another remote desktop software that requires fewer configuration steps while ensuring the safety of your remote connection, you can use AnyViewer.