2024 Fixed: Quick Assist Can’t Hear Sounds [3 Solutions]

This post primarily introduces how to fix Quick Assist can’t hear sounds. If you're experiencing this reasonable problem, read on to explore these effective fixes. Moreover, we'll also acquaint you with a free alternative to Quick Assist.


By Carolyn / Updated on December 29, 2023

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Does Quick Assist have audio?

The answer to the question is of course yes. Quick Assist, available only for Windows 10 or later, is a remote assistance tool that helps you control another computer over the Internet. However, sometimes you may encounter problems, for example, Quick Assist can't hear sounds. But don't worry, reading this article will solve this nagging problem.


How to fix Quick Assist can’t hear sounds [3 solutions]

Have you been suffering from Quick Assist can’t hear sound problem for a long time? This post introduces three solutions to fix the problem of Quick Assist sound not working. You can choose the one solution that suits you.

Solution 1. Check Windows system settings

The Windows system settings configuration greatly affects the use of audio features. You must ensure that the Windows system settings are configured correctly, so follow the steps below to check and modify them:

Step 1. In the “Start” menu, open “Settings”.


Step 2. In “Settings”, find "System" and turn it on.


Step 3. Find and click on "Sound", then select "Sound Control Panel" under "Related Settings" on the right.


Step 4. Under the “Playback” option in the Sound Control Panel, ensure that the desired audio output device is set as the default by clicking “Set Defaults”.


Solution 2. Checking the Speaker settings

The speakers can also be the reason why the Quick Assistant can't hear sound. You need to check your speaker settings according to the following steps:

Step 1. Search for "Settings" in the "Start" menu to open it.


Step 2. In Settings, navigate to “System” and open it.


Step 3. Click "Sound" and check if the output device is "Speaker" and check "Master Volume".


Step 4. If there is no error in step 3, you can click "Troubleshoot" to check if there is any other error, and the computer will check it for you automatically.


Solution 3. Re-registering the app

Other than that, here's another way to help you check, try the following troubleshooting steps:

Step 1. Find "PowerShell" in the start menu.


Step 2. "Run as administrator" can be chosen by right-clicking PowerShell.


Step 3. Input the command below, then hit "Enter":

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Step 4. Once you have completed the process, restart your computer and then search for and launch Quick Assist.

Bonus tip: Best free Quick Assist alternative without sound issue

Did the above solutions help you to fix the Quick Assist sound not working? If you find that you are always experiencing problems with Quick Assist can’t hear sound and you cannot fix it yourself, then it is recommended that you use the Quick Assist alternative as a solution.

AnyViewer is a free remote support software that provides an all-in-one, stable, fast remote connection and works with more Windows operating systems. In addition to this, it has the ability to synchronize remote sound in real-time without any sound problems.

AnyViewer has the following excellent advantages over Quick Assist:

  • AnyViewer supports unattended remote access, there is no need for someone to sit in front of the remote computer, and you can easily make the connection, while Quick Assist does not support this feature.
  • AnyViewer supports all Windows operating systems and Windows Server, as well as iOS and Android, while Quick Assist is only available on Windows 10, and 11.
  • AnyViewer supports users to transfer files during a remote session, while Quick Assist lacks file transfer functionality.
  • AnyViewer allows users to engage in real-time text chat during a remote session, but this operation is not supported by Quick Assist.
  • AnyViewer uses a strong 256-bit Elliptic Curve Cryptography (ECC) algorithm that prioritizes data security through end-to-end encryption, and with two-factor authentication, when enabled, logging in on a new device requires you to enter a verification code sent to your email address, making it more secure than Quick Assist.

Download this free and excellent software to get started:

Download Freeware Win PCs & Servers
Secure Download

Step 1. Install and launch AnyViewer on both of your Windows, then navigate to “Login” and click “Sign up” to create a new account.


Step 2. Enter your information and click “Sign up” to complete registration.


Step 3. After successfully logging in, you can see that your device has been automatically assigned to the account you are logged into.


Step 4. Go to “Device”, click the target Windows you want to connect, and click “One-click control” to establish a session.


Step 5. Finally, to turn on remote sound, simply activate the sound icon in the toolbar.


★Tips: You can upgrade your account to a professional or enterprise plan to get more advanced features:
Control more devices with one-click control.
One computer can control numerous devices simultaneously.
Enjoy the right to connect in privacy mode.
Enjoy faster file transfer speeds.
Create groups to more efficiently handle huge numbers of devices.



This article provides three solutions to fix quick assist can't hear sounds issues. With these workarounds, you can fix the quick assist sound not working problem that ensures smooth operation in various work scenarios. However, if you want a simpler and faster way to provide remote support, we recommend AnyViewer, which gives you more features without any glitches. It can improve your remote support experience.