By Vivian / Last Updated December 3, 2021

Quick Assist: An error has occurred

Connecting to Quick Assist in the same network, 3 computers are getting errors “An error has occurred. We’ve run into a problem...try again later” as the picture is shown below after entering the code I gave them. Is there something wrong with this? Is there a solution?

How to fix Quick Assist an error occurred?

Quick Assist is a Windows 10 feature that allows a user to remotely assist another Windows 10 computer over the Internet. If you encounter the same issue, you can refer to the methods below with concrete steps that surely can help you out of the issue. Just do it step by step.

Method 1. Re-registering the app

During computing, it’s inevitable to come across default apps that are not working properly or some important data have been deleted by accident, which may lead to the Quick Assist error. Through re-registering the app, the issue can be fixed.

Step 1. Type PowerShell in the search box. Right-click on PowerShell and select Run as administrator.

Windows Powershell

Step 2. Type the following command and press Enter:
Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get AppxPakage

Step 3. After the completion of the process, reboot the PC and run Quick Assist again.

Deployment Operation System

Method 2. Changing settings in Internet options

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing an error with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps

Step 1. Search internet options in the search box and then open it.

Internet Option

Step 2. Locate “Advanced”, and then scroll down to find and uncheck “Do not save encrypted pages to disk”, and then click on “OK”.

Advanced Do Not Save

Step 3. Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Method 3. Running DISM and SFC commands

The DISM and sfc /scannow command will scan all protected system files and replace corrupted files with cached copies. Both of the commands will take some time, so wait with patience.

Step 1. Search cmd in the search box, right-click and select the Run as administrator option.

Run As Administrator

Step 2. Type the following command to perform a quick check and press Enter: DISM /Online /Cleanup-Image /CheckHealth.

DISM Command

Step 3. After the completion of DISM, run cmd again as the above steps, enter SFC/scannow and press Enter key.

SFC Scannow

A free and stronger way to quick assist-- AnyViewer

Hey guys, if you have tried the above solutions and found that the results are not what you expected, how about trying a free and more powerful way to quick assist, like AnyViewer. It's not only can remotely assist your friends and family with IT issues, but also not be limited to Windows 10, which works with Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2.

Compared to Quick Assist, the high speed of connection and the lag-free connection process of AnyViewer are worthy to appraising. In addition, AnyViewer can either connect remotely with no one on the opposite side by setting a security code, or by accepting requests when someone is present. Wanna know more about AnyViewer ? Follow me to figure out.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Download and install AnyViewer on the both 2 computers, open it and then you can see the device ID on the main page.

Temporary Code

Step 2. On the client PC, enter the device ID of the host PC in the partner ID box, and then click on “Connect”.

Connect

 

Step 3. For the pop-up window on the client PC, choose “Send a control request to your partner and then click on OK.

Send a Control Request

Note: For unattended access, “Input security code” can help you a lot.

Step 4. Click on the green with the hook icon on the host PC to permit the assist, and then the assistance can be successful.

Request to Control Your Device

Conclusion  

Quick Assist provides an easy way for those who need help and need to assist others. But it makes the users frustrated when Quick Assist an error occurred and something went wrong so that asks you to try again later. So, if the error is not dealt with properly after trying those methods, it’s wise to choose a 3rd party software, AnyViewer, which definitely can give you a better experience.